Netflix Data Scientist L5 - Customer Service Experimentation 

United States, Oregon 

600812050

In this role, you will:

• Lead CS experimentation, from hypothesis generation and test design to interpretation and recommendations

• Research metrics to support new areas of testing, like new pre-chat experiences

• Partner with Netflix’s experimentation platform to improve the experience of CS testing, from allocation to analysis

• Partner with CS executives, PMs, data team peers and Finance to further a statistically rigorous, data-driven decision-making culture in CS

We are looking for:

• Advanced degree in quantitative field like Statistics, Mathematics, Physics or Economics, or commensurate experience

• Strong statistical knowledge and intuition with experience in product experimentation

• Strong SQL skills and programming experience (Python preferred)

• Ability to effectively communicate technical concepts and convey clear insights to a variety of audiences (engineering, product, senior leadership)

• Experience evaluating language model performance

• Ability to thrive in ambiguity with minimal oversight and process

• Prior experience with Customer Service is not required, but a desire to learn and commitment to become an expert is a must.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000 - $720,000.

Job is open for no less than 7 days and will be removed when the position is filled.