Customer Service Tools Support Specialist jobs at Netflix
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17 jobs found
15.07.2024
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Netflix Engineering Manager - Customer Service United States, California
Provide technical vision and strategy for building platforms that scale for the growing needs of the customer service ecosystem. Build strong relationships across business, data science, analytics, and engineering partners....
Manage the escalation lifecycle for all technical issues affecting the tools and services used by and reported by the CS organization. This includes; defining intake workflows, issue discovery and validation,...
Provide day-to-day support to onsite users by serving as a primary point of contact for users seeking technical assistance. Responsible for learning how users experience technology through investigation, documentation, and...
Supports the team in executing all Preventative Maintenance procedures on time and implements best practice processes to increase efficiency. Manages daily work requests and maintains corrective/preventative maintenance work records for...
Track, vet, and respond to media requests. Draft communications plans, announcements, briefing materials, and messaging documents. Assemble and keep press lists up to date; developing and nurturing media contacts. Identify...
Design, build, and deploy APIs to access third-party large language models and internal fine-tuned ML models. Develop frameworks and components for building GenAI applications. Develop and maintain integrations between third-party...
Los Gatos, CA or US Remote only. You are skilled in providing superior customer support across a complex organization, ideally as part of a central team. You are passionate about...
Provide technical vision and strategy for building platforms that scale for the growing needs of the customer service ecosystem. Build strong relationships across business, data science, analytics, and engineering partners....
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