Hr Service Delivery Transition Analyst jobs at Netflix in Philippines, Manila

Responsibilities

• Exceptional at leading the implementation of strategic talent initiatives across a variety of disciplines: culture building, organizational development, talent management, and inclusion and diversity. You are interested and experienced in thinking strategically while having a proven ability and interest in hands-on work and execution.

• A dynamic and thoughtful leader with a collaborative and influential leadership style, the ability to inspire others into action, and to think creatively about solutions. Your business leaders trust your judgment and seek your perspective.

• Experienced in developing highly effective leaders who build strong teams, leading with empathy, and unlocking the capabilities of a global, diverse workforce. You are a strong Ally and understand how to lead change toward a culture of inclusion.

• Passionate about and experienced with leading through change and navigating ambiguity, while maintaining operational excellence. Comfortable working autonomously and able to demonstrate proactivity in identifying and addressing potential challenges before they become problems.

• Adept at exploring and analyzing data to identify insights and opportunities for business impact, using data to drive business decisions and tell a compelling story that influences stakeholders.

• A self-starter who is comfortable in both the details and strategy, demonstrating curiosity about the business and organization overall with a desire to uplevel the partnership with the teams they support.

• A great communicator who can share context effectively and bring clarity to messages.

Qualifications

• Minimum of 12 years on progressive human resources experience working in dynamic environments, must have robust HR Business Partner experience and proven ability and interest to be hands-on. .

• A background or knowledge in the shared service industry and ability to lead the team is also a plus.

• Strategic thinking and business acumen with the ability to translate business strategy into actionable talent solutions.

• Demonstrated learning agility and adaptability.

• Demonstrated stakeholder management and influencing skills - especially with senior leaders.

• Track record of thriving in a high-performance culture with strong resilience.

• Proven coaching, communication, and leadership skills, setting an example of excellence.

• Analytical skills with experience in using data to drive decision-making.

• Expertise in change management, capable of navigating complex and ambiguous situations.

• Cultural sensitivity and experience in working within a diverse, multicultural environment.

• Good understanding and experience in Philippines Labor Law

• Fluency in English is required

• You will provide in-depth analysis or specialization for complex or escalated HR inquiries, concerns, and cases. Some examples include local Onboarding and Benefits support, Payroll, Leaves of Absence, and Stock Options Program.

• You will be responsible for delivering service at key moments in the employee’s lifecycle, such as new hire orientation, exit logistics support, and international transfers.

• Collaborate with the Global Talent Operations Centers (GTOC) to provide guidance, solutions, and specialized insights to establish standardized services throughout the organization, all while adhering to employment laws and regulations. GTOCs are our employee’s first point of contact, and we expect the Generalist to partner with them in the overall service delivery

• Design, build, and stabilize new HR process frameworks, assessing their suitability for transition to the Global Talent Operations Team through detailed intake and stabilization

• Update and create Work Instructions and Job Aids for our Global Talent Operations Team to facilitate efficient service delivery. Develop and maintain documentation for Tier 2 services

• Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility) to enhance knowledge management and process improvement across service delivery centers

• Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams

• Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks

• Take an active role in compliance initiatives, adapting to varying compliance requirements across regions

• Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights

• Leverage data and metrics to develop insights that can further enhance our service delivery

• Exemplify the Netflix Culture Memo values, fostering collaboration and supporting the Talent Operations Team

• Strong understanding of employment and labor laws (primarily Philippines and the rest of Southeast Asia - Thailand, Singapore, among others), balancing compliance with flexibility and efficiency

• Ability to comprehend complex processes and apply them effectively to unique scenarios

• Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.

• Effective problem-solving skills, offering sustainable and scalable solutions even in challenging situations

• Comfortable working both independently and collaboratively in a fast-paced, project-oriented environment

• Familiarity with Project Management principles and Agile methodologies

• Strong negotiation skills to work with partner teams, establishing clear responsibilities and alignment

• Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes

• Data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies

• Excellent analytical skills to translate data into impactful insights and recommendations

• Bachelor's degree in HR, Business, or related field (or equivalent work experience)

• 6+ years of experience in HR Operations, HR Shared Services, or similar roles

• Proven track record of successfully managing complex processes, projects, and initiatives

• Strong grasp of employment laws and regulations in the Philippines and other countries in Southeast Asia (SEA)

• Understanding of data analysis tools and techniques

• Exceptional communication and interpersonal skills

• Relevant HR certifications are a plus

• Must be amenable to working hybrid (2-3 times onsite per week) in our office in Makati

Responsibilities:

• Transition Planning and Execution: Develop, implement, and manage comprehensive transition plans for new services and changes. Coordinate with cross-functional teams to ensure timely and efficient execution of transition activities. Maintain a robust governance framework to ensure adherence to timelines and deliverables.

• Risk Management: Identify potential risks and issues related to transitions and develop proactive mitigation strategies.

• Knowledge Transfer and Training: Organize training sessions and knowledge transfer activities to ensure Service Delivery teams are fully prepared to support changes to existing workflows or new services. This includes ensuring that all processes are thoroughly documented and easy to understand.

• Stakeholder Engagement: Foster strong collaboration with key stakeholders to understand their needs, educate them on the transition process, address any concerns, and ensure alignment and support for successful transition outcomes.

• Process Improvement: Continuously identify opportunities for process improvements during transitions and implement best practices to enhance service delivery efficiency and effectiveness.

• Communication and Performance Monitoring: Ensure clear, concise, and timely communication with all stakeholders about transition plans, progress, updates, and any changes. Gather data on Service Delivery performance and transition progress, and share findings and recommendations.

Qualifications:

• At least 5 years of proven experience in HR service delivery, transition management, or a related role

• Familiarity with Service Center technologies, such as ticket management, knowledge management, dashboards, and so on. If you have experience with Workday and/or Zendesk, that's a plus!

• Strong organizational and project management skills

• Excellent communication and interpersonal skills

• Ability to work collaboratively with cross-functional teams

• Detail-oriented with strong analytical and problem-solving abilities

• Amenable to work in a hybrid setup

• Flexibility in schedule to accommodate meetings across multiple time zones