Post Engineer jobs at Netflix in Australia, Sydney

We are seeking a highly skilled Post Engineer with a strong ability to troubleshoot complex issues and work collaboratively with cross-functional teams. This role requires a deep understanding of media workflows, including audio and video, and proficiency with professional tools such as Autodesk RV, Baselight, Teradici, and Avid Media Composer. Experience in SDR and HDR color workflows is essential. You will provide high-level support for frontline maintenance and troubleshooting of all physical and post-production-related equipment, as well as assist with the planning, designing, procurement, and implementation of media technology systems.

What You’ll Do:

• Provide expert troubleshooting and maintenance of media systems and associated software (Avid, Baselight, RV).

• Collaborate strategically and tactically with Feature Animation, DI, and Editorial teams to solve complex media workflow issues.

• Maintain and calibrate Christie & Barco digital cinema DLP projectors and other displays.

• Create and maintain comprehensive documentation using tools such as Jira, Confluence, Microsoft Office 365, and Visio.

• Perform hardware, firmware, and software upgrades on media-related workstations.

• Develop and optimize efficient workflows for post-production services through research and evaluation of new technologies and trends.

• Liaise with Systems Engineers to enhance system performance and reliability.

• Configure video and KVM routing systems to meet production needs.

• Participate in off-hours maintenance, upgrades, and installation of systems as required.

• Ensure adherence to best security practices and maintain them consistently.

• Provide technical training to staff and support the broader IT team as needed.

What You’ll Need:

• 2+ years of experience in a similar role within AV, IT, Post Production/Broadcast environments.

• Strong experience in the entertainment/media industry is highly desirable.

• Proven installation and maintenance experience with complex audio/video systems.

• Qualifications in Audio Visual/Broadcast or related fields (or equivalent professional experience) are highly desirable.

• In-depth knowledge and experience with projection technology, AV networking, and streaming technology.

• Demonstrated expertise in troubleshooting OS and application issues.

• Experience in creating and maintaining detailed documentation and providing technical training.

• Strong collaborative and customer-focused mindset with the ability to manage internal and external relationships effectively.

Job Summary:

You may have a background in film, animation, television, visualization or games fields. An interest in mathematics and/or physics would be beneficial.

What You’ll Do:

• Experience working with our procedural tools for fur/hair/feathers, cloth, vegetation and stylized effects. Work on our new simulation toolset for Character FX artists to bring dynamic motion to these procedural effects.

• Experience a variety of challenges with every show/project to cater to the look and style of the film.

• Work alongside some of the best artists and developers in the world.

• Integrate those tools and techniques into both established and new artist workflows.

• Collaborate directly with the artists who will be utilizing the tools you develop.

• Collaborate with grace, humility, inclusion, and open-mindedness.

What You’ll Need:

• A tertiary qualification in Computer Science or Engineering or Math/Geometry.

• 5 or more years of experience in a VFX/animation/game field, specifically working with procedural geometry and/or physical simulation.

• Software development experience using C++.

• Working knowledge of relevant applications such as Houdini and Maya, including their APIs.

• Ability to develop tools and UIs for creative users.

• Experience with UNIX / LINUX.

• Willingness to work in a fast-paced production environment.

• Ability to work as part of a team, as well as independently for some tasks.

• Experience writing high-performance code: profiling tools, optimization, multi-threading and SIMD.

• Mathematical skills and familiarity with algorithms for numerical simulation of cloth and hair.

• Some experience with GPU programming (e.g. CUDA).

• Working knowledge of other relevant APIs or extension languages, such as OpenGL,OpenVDB, CUDA, Boost, TBB, USD, or Eigen.

• An appreciation of design aesthetics.

• Excellent verbal, written, and e-social communication skills.

Technical Responsibilities (Day to day responsibilities):

• Customer Interaction & Ownership: Serve as the primary IT contact for internal staff, taking full ownership of issues and driving them to resolution.

• Ticket Management: Resolve incidents in line with global SLA structures, providing timely and effective solutions.

• System Installation & Maintenance: Install, configure, and maintain operating systems (Linux, Windows, Mac), antivirus, and other authorized software; manage user accounts in Active Directory.

• Network & System Monitoring: Monitor and troubleshoot computer systems, networks, hardware, and software issues.

• Security & Updates: Ensure all workstations receive the latest security patches and software updates.

• Escalation: Adhere to escalation procedures, ensuring unresolved issues follow service level agreements.

• Innovation & Automation: Implement new solutions for complex technical challenges, aligning with global IT standards.

• Asset Management: Assist Tracking IT assets, ensuring proper assignment and maintaining technical documentation.

• Procurement & Inventory: Assist in procurement, stock management, and equipment movement, maintaining adherence to inventory protocols.

• Complex Problem Solving: Handle complex issues through in-depth analysis, providing tailored solutions and adapting processes as necessary.

• Operational Alignment: Ensure actions align with departmental objectives.

The role emphasizes fostering strong working relationships within the immediate team and with stakeholders, while maintaining open channels for feedback and information exchange.

• Effective Communication: Engage with global IT and other departments, providing clear updates on status and impacts.

• Cross-Department Collaboration: Partner with Production and IT teams to refine workflows and troubleshooting strategies.

• Teamwork & Support: Support a collaborative team environment, offering mentorship to peers and interns.

• Vendor Interaction: Manage vendor relationships to ensure efficient service delivery.

• Detail-Oriented: Maintain attention to detail in communication and task management.

• Proactive Updates: Regularly inform the team of work progress and potential impacts.

Skills and Requirements:

• Diploma or bachelor’s degree in Computer Science or equivalent experience.

• 5 years of system helpdesk experience in Media/Entertainment or a similar environment and with VFX applications (e.g., Nuke, Maya, Houdini).

• Problem-Solving: Skilled in troubleshooting and diagnosing complex issues.

• Documentation: Proficient in creating knowledge-base articles and user stories.

• Proactive Improvement: Continuously seeks to enhance user experience and support strategies.

• Project Management: Exposure to project management best practices.

• Collaborative: Works well within a team, effectively communicates with stakeholders.

• Self-Directed: Capable of working independently with minimal supervision.

• Flexibility: Participation in a rotating on-call schedule and willingness for after-hours support and travel.

Technical Skills:

• Integration of devices (printers, scanners, tablets) with Linux, Mac, and Windows.

• Experience with Active Directory, basic TCP/IP, and Layer 1–3 networking.

• Basic understanding of VLANs, firewall operations, and scripting (Bash, PowerShell, Python).

• Experience with Linux, Windows 10, macOS, Google Suite, software licensing, and remote support.

• LEAN & AGILE Methodologies: Knowledge of LEAN for process improvement and AGILE for adaptability in support and project management.

• Ticket Management Systems: Experience with ticketing systems is highly desirable.