Crm Manager jobs at Moonactive in Israel, Tel Aviv-yafo

The CRM Manager is a highly visible role within the tech-focused Moonactive organization in Israel, Tel Aviv-Yafo, that is both strategic and tactical. This position is responsible for driving the entire customer lifecycle by understanding customers, building relationships with them, and analyzing customer metrics. The CRM Manager will play a crucial role in developing and managing strategies, campaigns, workflow processes, and events that optimize customer retention and revenue. The CRM Manager will collaborate with the marketing team to develop customer segmentation strategies to identify potential opportunities and maximize sales and customer agreement. They will also analyze customer data and develop effective strategies to maximize customer lifetime value, such as creating targeted customer journeys and campaigns. The CRM Manager will be the expert on customer feedback and deliver reports regularly to the senior management team. In addition, the CRM Manager would be responsible for managing a customer support team to ensure customer issues are promptly and effectively handled. They would ensure customer service metrics and standards are exceeded and recommend new ways to optimize customer service performance. The CRM Manager would also lead customer retention strategies by creating effective loyalty programs. Overall, the CRM Manager guarantees that customer relationships are efficiently managed, and that the customer experience is according to best practice standards. If you possess superior analytical and communication skills, and thrive in a fast-paced environment, this role is perfect for you! Join Expoint to take part in this leading edge role in Tel Aviv-Yafo.