Manager Sales Development jobs at Mongodb in United States, New York

• Product Strategy and Ownership: Drive the complete lifecycle of the product, from defining vision and strategy to roadmap creation and execution; Align product direction with business priorities, IT architecture, and stakeholder needs; Define the "art of the possible," balancing quick wins with long-term improvements, and advocate for strategic innovation in data products
• Requirements Gathering and Use Case Definition: Partner closely with stakeholders, including analysts, engineers, and product managers, to collect and document detailed business requirements; Interview diverse personas to determine use cases, user stories, and actionable solutions, ensuring stakeholder pain points are accurately captured
• Stakeholder Collaboration and Advocacy: Serve as the voice of the user, gathering feedback and championing their needs; Develop and maintain strong partnerships across business units, engineering teams, and executive leadership. Provide clarity and transparency to the business on product progress, prioritization decisions, and roadblocks
• Agile Product Management: Lead and drive agile ceremonies, from backlog grooming to sprint planning and retrospectives; Collaborate closely with technical teams to ensure timely and high-quality product delivery; Balance addressing tech debt while driving innovation and new feature development in sprints
• Enablement and Long-Term Discoverability: Build user-friendly documentation and guides to drive product adoption and longevity; Communicate complex concepts in a manner easily understood across multiple audiences, ensuring discoverability and literacy of data products
• Performance and Market Analysis: Define measurable product outcomes and success metrics. Continuously analyze data signals to inform innovation, roadmap prioritization, and product delivery; Conduct market research to stay up-to-date with industry trends and guide strategic direction for products and the Internal Data Platform
• Product Marketing & Adoption: Announce product features and datasets through effective product marketing strategies and evangelization efforts, driving adoption across MongoDB teams; Re-launch features as needed to invigorate usage and showcase core capabilities
• Change Management: Partner with change management and training teams to promote adoption of features and capabilities; Communicate product changes effectively and track KPI metrics for success

• Experience: 5+ years of experience in product management, preferably in data products, or equivalent work experience with a proven ability to define product scope and collaborate with technical teams to deliver impactful solutions
• Strategic Thinking: Demonstrated ability to align product roadmaps with business priorities, operational needs, and technical feasibility. Skilled at making trade-off decisions between scope, resources, and timelines
• Stakeholder Empathy: Strong stakeholder-focused mindset, with a track record of understanding pain points, building partnerships, and translating insights into actionable requirements and solutions
• Technical Strength: Deep understanding of data engineering, analytics, and UX fundamentals. Experience working with analysts, data scientists, engineers, product managers, and operators, with the ability to step into their shoes and anticipate their needs
• Agility in Execution: Proficient in leading agile teams and ceremonies, managing technical dependencies, and driving continuous improvement of product processes and user experiences
• Effective Communication: Exceptional written and verbal communication skills, enabling collaboration across diverse company audiences, both technical and non-technical
• Growth Mindset: Adaptable, eager to take on challenges beyond the defined scope, highly organized, and detail-oriented to ensure thorough execution and delivery
• Outcome-focused Approach: Strong focus on measurable product outcomes and iterative improvement, with the ability to define and monitor success metrics
• Educational Background: B.Sc. in Computer Science or a related field preferred, or equivalent work experience in technology and product domains

• Data Analytics Expertise: Experience with BI, data engineering, or analytics tools; enjoys digging into data for insights, progress validation, and new opportunities
• Market Awareness: Keeps up-to-date with market trends in databases, data science, and software development, influencing product strategies accordingly
• User Enablement: Skilled in creating guides, documentation, and onboarding materials for stakeholders, driving long-term stakeholder productivity
• Evangelization Passion: Demonstrates enthusiasm for promoting, re-launching, and driving adoption of products, datasets, and features
• Metadata Management Knowledge: Understands the importance of metadata creation and documentation for long-term discoverability and literacy of data products

Hands-on experience designing and implementing paid digital programs is a must, ABM experience is required. The right candidate will be a strong program manager, have excellent collaboration and communication skills, and have experience working within paid digital platforms.

This role will be based remotely in New York.

1. Partner with marketers from across the Global Demand Center, Regional Marketing, and Product Marketing to fine-tune existing processes and programs, and design new workflows as needed
2. Act as the digital acquisition team point of contact for global paid digital ABM campaign planning and execution
3. Take lead on the programs you manage by working with our media agency to launch new paid digital campaigns, and communicating key milestones and learnings back to your stakeholders
4. Ensure that we have the right reporting dashboards in place for the programs you oversee, and manage conversations with our Marketing Operations and Analytics teams to design new dashboards as needed
5. Leverage digital platforms and analytics tools to gather data, extract insights, design experiments, and make informed recommendations to help progress your programs
6. Work with your manager to develop budget plans and forecasts, and determine spend allocations across programs

• B2D or B2B marketing experience, ideally in SaaS/Self-Serve. 2+ years of experience in marketing to a technical audience preferred
• 4+ years of experience managing programs across paid digital channels, including experience building ABM digital programs
• Exceptional project management experience, with experience keeping track of multiple projects at once and prioritizing work based on business impact. Experience working with project management tools like Wrike a plus
• Effective communication skills, with experience communicating processes and best practices to stakeholders. Ability to be flexible as needs change across teams and programs
• Critical thinker, with the ability to quickly ascertain cross-functional needs, understand how these needs ladder up to marketing and company objectives, and make informed recommendations to non-analytical audiences
• Direct experience managing campaigns across Meta, LinkedIn, and Google
• Experience working with and managing relationships with digital agencies
• Strong track record of achieving program goals and business objectives

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Passion for and experience in hiring, developing and managing a team of individual contributors and managers. Your team’s success is your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology. We’ll teach you all about MongoDB, databases and cloud technologies, as our users and products are inherently technical.
• Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your region
• A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and within Eastern North America
• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the East region
• An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
• A Bachelor's degree combined with 12+ years of total relevant experience inclusive of 4+ years of management experience, preferably in a customer success or account management capacity
• Experience working with Financial Services Customers is preferred

• People leadership: Recruit, mentor and develop individuals and managers on the CS team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

The Senior Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members
• In 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives
• In 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach the leaders on your team efficiently, and ensure they are achieving and exceeding your regional team goals for retention, expansion and customer satisfaction

• Support the career growth of your direct reports through coaching, feedback, and opportunity creation. Model MongoDB’s & while fostering psychological safety, inclusive culture, and accountability
• Lead the delivery of high-impact infrastructure for experimentation, configuration, and 3rd-party integrations. Set realistic and ambitious goals for your team while helping proactively manage scope, dependencies, and risks
• Provide technical design reviews and balance hands-on contributions to complex systems involving A/B testing, data pipelines, feature flags, and partner integrations
• Partner closely with Product, Analytics, Engineering teams, and other stakeholders to help define and drive a roadmap aligned with business outcomes
• Ensure observability, scalability, and maintainability of your team’s systems. Lead retrospectives, support incident response, and cultivate a culture of continuous improvement. Support the team’s 24/7 on-call rotation by being in the escalation path
• Represent your team’s needs and priorities in organization-wide discussions. Foster strong partnerships across engineering, product, and GTM functions
• Hire, onboard, and retain exceptional engineers. Assess team capacity regularly and ensure knowledge sharing and load balancing across the team

• 5+ years of professional software development experience and 3+ years of engineering management or team leadership of >3 engineers
• Expertise in building backend systems in compiled languages (Java, Go, C#) and fluency with frontend technologies (React/TypeScript preferred)
• Solid understanding of distributed systems, data pipelines, and service-oriented architecture
• Track record of delivering complex projects with cross-functional impact
• Proven ability to mentor and grow engineers while holding a high bar for quality and collaboration

• Experience running or building frameworks for large-scale A/B testing
• Familiarity with analytics platforms (e.g. Segment, Amplitude) and data-driven product development
• Proficiency with Kubernetes and cloud-native infrastructure
• Prior work on partner or platform integrations, such as embedding services in cloud provider marketplaces (e.g. Azure, GCP, AWS)
• Strong product intuition and a passion for experimentation infrastructure

You’ll know you’re successful in this role if within:

• 3 months: You’ve earned your team’s trust, started guiding and learning from engineers, and delivered an initial enhancement or fix to our experimentation, configuration, and/or partner integrations systems. You are leading team syncs and retrospectives
• 6 months: You’re leading strategic planning and designing quarterly plans, while unblocking your team on technical and execution challenges. You are leading performance and growth conversations with your reports
• 12+ months: You’ve grown the impact of the team through great hires, informed delegation, and improved engineering practices, while influencing broader direction through your cross-functional partnerships and technical leadership

• Project manage the year-over-year compensation change process; This role will drive workflows across multiple stakeholders to completion
• Leverage a firm understanding of the Company's key strategic goals to propose, revise, and implement comp plans
• Partner closely with sales strategy, commission operations, and finance teams to ensure comp plans are effective, operational, and fiscally responsible
• Lead change management processes, with a keen ability to assess the system-wide impacts of decisions, ensuring alignment with organizational objectives and long-term strategy
• Build out elegant processes that will scale as the company grows. Implement and build on existing automation processes
• Define and build operational guidelines around commission metrics. Prior crediting experience is a plus
• Build slide decks that document all commissionable roles and their plan details to serve as a source of truth for business partners.
• Work with various teams throughout the business to support SPIFF requests. Digest objectives and propose SPIFF criteria and operational execution to achieve desired goals
• Establish a deep understanding of all commissionable roles and their GTM strategies

• BA/BS degree
• 7+ years experience in a related field of Sales Compensation, Sales Operations, or Consulting
• Experience working in Salesforce or similar CRM environment
• Experience with Xactly, Callidus, or other commission software
• GSuite familiarity, including: GSlides, GSheets, Gdocs
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to a wide variety of audiences
• Ability to make strategic insights from data
• Excellent team player who is able to collaborate with virtual, global, and cross-functional teams
• Extremely high attention to detail

As a Staff Technical Program Manager for Core Database Availability, you will own the successful delivery of complex, cross-functional initiatives focused on enterprise-grade database reliability, availability, and operational excellence. You will partner closely with Product Management, Engineering, Performance Testing, and Field-facing teams to execute against our workload management vision, uncover solutions to technical challenges, and ensure MongoDB continues to set the standard for database reliability in mission-critical environments.

This role will be based remotely in the United States.

• Drive the execution of MongoDB's core database availability initiatives across multiple engineering teams, translating strategic goals into concrete, measurable delivery plans
• Partner with Product Management to define technical success metrics for database reliability, focusing on performance during high-load scenarios and enterprise workloads
• Develop and implement program management frameworks that balance agility with process rigor appropriate for mission-critical database systems
• Lead cross-functional teams through complex technical challenges related to workload management, resource allocation, and operational resilience
• Track program success with KPIs aligned to availability SLAs, performance metrics under load, and reduction in operator burden
• Establish and optimize processes for testing, validating, and deploying workload management features in enterprise environments
• Identify technical dependencies, risks, and blockers across workstreams, driving resolution and maintaining program momentum
• Create comprehensive documentation and dashboards to provide visibility into program status, key metrics, and business outcomes
• Coordinate with Support, Customer Success, and Field Engineering to gather operational feedback and ensure successful implementation of workload management features
• Champion a program culture of urgency, accountability, and quality in every phase—from planning through post-mortems
• Lead communication and status reporting to executive stakeholders across Engineering and Product
• Mentor junior TPMs on database reliability best practices and lead by example in program delivery excellence
• Embody MongoDB's core values and leadership principles while advancing our database workload management capabilities

• Experienced with 10+ years working in engineering organizations leading complex technical programs, with at least 3 years focused on databases, distributed systems, or cloud infrastructure
• Experienced with 5+ years of software development background, ideally with exposure to database internals or performance optimization
• Proven success driving complex systems programs in domains like distributed systems, databases, or cloud platforms
• Able to partner with technical stakeholders in methodically breaking down engineering challenges related to database workload management, resource allocation, and operational resilience
• Able to participate in technical design discussions for distributed systems and articulate trade-offs between performance, reliability, implementation complexity, and operational complexity
• Skilled at communicating complex technical concepts across diverse stakeholders, from database engineers to enterprise customers
• Deeply knowledgeable about enterprise workload patterns, database performance characteristics, observability, and reliability engineering principles
• Hyper-organized and capable of coordinating across multiple engineering teams working on interdependent database components
• A role model for effective execution practices in mission-critical systems, driven by an attuned sense of priority and urgency
• Able to leverage experience in database program delivery to influence improvements to our tools, operations, and architecture
• Trained in working with project tracking software (e.g., Jira) for complex technical initiatives
• Familiar with MongoDB's database architecture or comparable distributed database technologies

• Experience with performance optimization and workload management in enterprise database environments
• Familiarity with MongoDB or other distributed databases
• Knowledge of database reliability engineering and SRE practices
• Experience with database monitoring, observability, and performance analysis tools
• Background in capacity planning and resource optimization for high-scale database deployments