Business Systems Analyst Crm-sales Apps jobs at Mongodb in India, Gurugram

This role can be based remotely in the United States.

As a Senior Sales Strategy & Planning Analyst, you will:

• Drive the analytical cadence of our business, including quarterly business reviews and organizational deep dives
• Collaborate closely with Senior Sales leadership to conduct market and segment-specific analyses, uncovering actionable insights
• Conceptualize and pilot new programs to test the effectiveness of various sales roles / comp plans
• Establish trust with key stakeholders in sales leadership and our cross-functional partners (including, but not limited to, Finance, Operations, Compensation, HR, Recruiting)
• Become an expert in understanding our strategic customer segment and support our go-to-market initiatives and strategies
• Think critically to navigate ambiguous situations, problem solve and provide recommendations to your team and leadership
• Continuously assess business performance, drive diagnostics and deliver data-driven recommendations on ways to improve, grow and scale

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 3+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Analytics
• Experience working with Enterprise level customers, Strategic Accounts a plus
• Effective communicator who can break down convoluted technical concepts into simple business vernacular
• A self-starter who is not afraid to share new ideas or disrupt current processes to improve business operating rhythm
• Experience in a business partner role and/or managing executive relationships
• Naturally curious – you’re excited by learning new things and often look for ways to innovate and develop
• You are a spreadsheet wizard with the ability to manipulate and analyze data
• Ability to write SQL queries to extract data needed for analysis
• Experience with at least one major business intelligence tool (Tableau, CRM Analytics, Google Data Studio, Looker)
• You can navigate your way around Salesforce with relative ease, CRM Analytics experience is a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in diverse trainings, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

We are seeking a results-oriented Lead, Sales Operations focused on the Middle of Funnel processes and systems that span Global Sales. In this critical role, your responsibilities will range across a variety of strategic initiatives including building GTM processes while working with multiple senior level stakeholders, optimizing to solve obstacles in the sales process, analyzing inefficient business processes and analyzing sales/consumption data to come up with improved and streamlined GTM solutions.

• Collabore with Sales Operations and various Sales teams to own improving middle of funnel sales processes (pipeline, forecasting, opportunity management, approval workflows, splits, commissions, partnership workflows)
• Work closely with multiple stakeholders across Sales, Deal Strategy, Compensation Strategy team, Sales Performance, Strategy & Planning and CRM Technology teams to align on process improvements and deliver effective, scalable solutions. Drive cross-functional collaboration to implement these changes and ensure they deliver value to business
• Develop a deep understanding of the sellers journey, sales process, opportunity management, compensation structures, full global end-to-end quote and booking process, partner ecosystem and the integration of GTM tools (including CRM, Xactly, Boostup) and ensure alignment and effectiveness of GTM systems to support the GTM strategy and drive revenue growth
• Ability to analyze the complex dataset and current sales process workflows to come up with overall business impact and derive improved solution design for GTM
• Efficiently manage and prioritize projects and the requirements, ensuring alignment with broader business objectives and timely resolution of issues. Coordinate with relevant stakeholders to maintain focus on high-impact initiatives
• Understand compensation, forecasting models, and consumption based booking data models and identify key bottlenecks and opportunities for improvement
• Support the Sales team to address their questions & issues, gather feedback, and provide resolution and insights
• Cultivate and maintain strong relationships with key stakeholders across departments to ensure alignment on objectives, priorities, and outcomes. Act as a trusted point of contact for any questions or concerns related to GTM processes, compensation or CRM tools
• Manage and mentor the team overseeing Order Operations, Provide feedback, professional development, and ongoing support for team members
• Monitor and evaluate operational processes, identify areas for improvement, and implement solutions

• Bachelor’s degree required in Operations/Business/Project Management or Engineering
• ~7 years Experience in Sales Operations/Revenue Operations
• Experience in managing a team, JD creation, R&R and feedback
• Experience of working in fast paced environments
• Project & Process Management:
  • Proven ability to manage and lead projects effectively and produce comprehensive documentation
  • Demonstrates agility and flexibility in responding to evolving business priorities
  • Ability to understand & create business processes through workflow diagrams and translate them into actionable solutions
• Technical Skills:
  • Proficient with Salesforce.com, with a strong understanding of Bookings & Opportunities, Quote-to-Cash processes, Quota/Comp Split management, Crediting, and Partner management
  • Strong experience with consumption-based models (pay as you go) and the ability to work with complex data structures to track the customer consumption patterns, issues and do impact analysis
  • Hands-on experience on working with large datasets to do analysis to find issues and quantify impact
  • Experience in SQL/SOQL is preferred.
• A strong understanding of the Sales processes, with a commitment to leveraging stakeholder feedback to enhance business processes and operations

A strong understanding of operational processes and finding areas for improvement, and implementing solutions

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Run customer calls to qualify potential opportunities and set introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly
• Written and spoken fluency in English.

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

• Great Earning Potential
• Welcoming and inclusive workplace
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

REQ ID 425277

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Run customer calls to qualify potential opportunities and set introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly
• Written and spoken fluency in English

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

• Great Earning Potential
• Welcoming and inclusive workplace
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

Role Responsibilities

• Maintain an accurate inventory of software licenses, including license types, renewal dates, and usage metrics.
• Monitor software usage and compliance with vendor agreements to proactively identify potential issues or cost savings opportunities.
• Work closely with Procurement to negotiate favorable licensing terms and ensure compliance with license agreements.
• Provide guidance and support to internal departments on software license procurement, usage, and compliance.
• Develop and maintain documentation and reports on software license management activities for audit and reporting purposes.
• Stay current on software licensing trends, and best practices to ensure compliance and optimize licensing strategies.
• Assist the Asset Management Manager in the development and implementation of asset management policies, procedures, and standards to support effective software license management.
• Develop reports and dashboards to track software license usage and compliance.
• Ability to adapt to changing customer needs and preferences, such as recommending new products or services that meet evolving requirements.

Requirements

• Experience with Microsoft Excel, Google Sheets, and other data analysis tools.
• 2 years of experience in software asset management, software licensing, or related field.
• Knowledge of software licensing models, agreements, and compliance requirements.
• Experience with software license management tools and systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Job Req ID 1263116740

The Senior Manager, ERP Systems will be responsible for leading a team of ERP professionals, managing system roadmaps, driving strategic initiatives, and ensuring the seamless operation of ERP processes. This role requires a blend of technical expertise, leadership, and business acumen to optimize and enhance ERP capabilities across the enterprise.

ERP Strategy & Roadmap

• ​ Develop and execute the ERP system strategy, aligning with business objectives and growth plans
• ​ Drive ERP scalability, process automation, and system enhancements to improve efficiency and performance
• ​ Stay ahead of industry trends, ERP best practices, and emerging technologies to optimize business operations

ERP System Leadership & Governance

• ​ Lead the design, implementation, and continuous improvement of ERP processes and system functionality
• ​ Define and enforce governance standards to ensure data integrity, security, and compliance (SOX, GDPR, ASC 606)
• ​ Own and manage ERP-related vendor relationships, contracts, and licensing

Cross-Functional Collaboration

• ​ Partner with Finance, Sales, HR, and IT teams to identify pain points and deliver ERP-driven solutions
• ​ Work closely with stakeholders to translate business requirements into scalable ERP functionalities
• ​ Act as a trusted advisor to executive leadership on ERP capabilities and strategic initiatives

ERP System Integration & Optimization

• ​ Oversee ERP integrations with key business applications (CRM, BI tools, Data Warehousing)
• ​ Leverage tools like Boomi, Celigo, MuleSoft, SuiteFlow, and REST/SOAP APIs to optimize workflows
• ​ Improve data flow, reporting, and analytics capabilities to support decision-making

Team Leadership & Development

• ​ Lead and mentor a high-performing team of ERP administrators, engineers, and analysts
• ​ Foster a culture of continuous improvement, innovation, and collaboration
• ​ Provide career development opportunities and technical training for team members

Compliance, Security & Risk Management

• ​ Ensure ERP compliance with regulatory and internal controls, including SOX and audit requirements
• ​ Implement role-based access controls (RBAC) and security best practices
• ​ Support internal and external audits by providing system reports, documentation, and evidence

• ​ 8+ years of ERP experience, with at least 3+ years in a leadership role managing ERP systems (preferably NetSuite, SAP, Oracle, or Dynamics 365)
• ​ Proven experience in ERP system strategy, implementation, and optimization
• ​ Strong knowledge of finance, accounting, procurement, order-to-cash (O2C), and record-to-report (R2R) processes
• ​ Hands-on experience with SuiteScript (1.0, 2.0, 2.1), SQL, REST/SOAP APIs, and integration tools (Boomi, MuleSoft, Celigo)
• ​ Ability to manage ERP projects end-to-end, including system upgrades, migrations, and process automation
• ​ Excellent leadership, stakeholder management, and cross-functional collaboration skills
• ​ Strong analytical and problem-solving abilities with a data-driven mindset
• ​ Understanding of SOX compliance, GAAP, ASC 606, and ERP security best practices
• ​ NetSuite Administrator, ERP Consultant, or equivalent certification
• ​ Experience working in a high-growth SaaS, eCommerce, or enterprise technology company
• ​ Familiarity with BI/reporting tools (Power BI, Tableau, NetSuite Analytics, Looker)

• Strategic Impact – Drive ERP initiatives that enhance business efficiency, automation, and scalability
• Operational Excellence – Ensure ERP system reliability, performance, and compliance
• Stakeholder Satisfaction – Act as a trusted partner, providing solutions that meet business needs
• Leadership & Team Growth – Build and mentor a world-class ERP team, fostering innovation and excellence

**MongoDB is an equal opportunities employer**

Req ID - 1263098780

As a Technical BSA/ Product Owner, you will define the vision and future of our Salesforce environment. TechOps sits at the intersection of every business unit and delivers mission critical services and information to Stakeholders across the entire company.

This role can be based out of our Gurgaon office or remotely in the India region.

• Be a CRM subject matter expert, specializing in Salesforce, including Sales Cloud, Sales Forecasting, Sales Processes, Partner Sales Processes, and Deal Management
• Hands-on experience with Salesforce configuration, including security, automation, approval processes, flow, custom objects, reports etc

• Deeply understand user journeys for different types of users
• Ability to analyze solutions and estimate effort/lift required for implementation
• Identify project complexity and engage the right stakeholders for well-rounded implementation
• Independently identify areas of improvement and advocate for changes
• Work closely with Sales, SalesOps, Partner Sales, Finance teams and Other Internal teams to understand business goals and define system solutions
• Translate business requirements into system functionality, including creating Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs)
• Collaborate with the CRM team to refine user stories, acceptance criteria, and effort estimation

• Bridge business needs with system capabilities to contribute to the technical roadmap and proactively address delivery needs
• Design and orchestrate end-to-end solutions, ensuring seamless integrations across best-of-breed applications
• Collaborate with technical teams to develop integration and migration requirements, and custom functionality as needed
• Support User Acceptance Testing (UAT), demos, and user training for CRM systems

• Continuously seek opportunities to optimize Salesforce for improved processes and productivity
• Effectively prioritize tasks, make trade-offs, and adjust priorities based on evolving business needs
• Experienced in working in Agile/Scrum environments

• Guide stakeholders and developers in making the right product decisions to create a stable, scalable, and growth-oriented Salesforce platform that serves diverse departmental needs
• Gather and evaluate business requirements from various stakeholders and collaborate with Business Systems Analysts to ensure successful project delivery
• Effectively communicate complex technical concepts in a simple and clear manner to diverse audiences, including engineers and executives
• Facilitate cross-functional communication with internal teams to ensure roadmaps and deliverables are aligned
• Develop and maintain the Salesforce roadmap, ensuring it aligns with business goals and scalability needs
• Establish strong partnerships with stakeholders to understand their evolving needs and drive impactful solutions
• Maintain and update a well-organized and prioritized backlog, ensuring continuous system enhancements and feature development

• In 3 months you’ll have fully ramped within your teams, and created a short term roadmap and drive to completion
• In 6 months you’ll have taken complete ownership of the product and generated a long term road map
• In 12 months you’ll have delivered multiple projects and defined the future of Salesforce at MongoDB

Req ID - 1263096719