North America Channel Director jobs at Monday in United States, New York

• Build, nurture, and lead our North America SDR and BDR teams, capturing market opportunities across all segments.
• Develop and implement a significant, sustainable growth plan for the teams over the next 3-5 years, in collaboration with regional leadership.
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities.
• Build and develop a best-in-class first-line management team, driving performance and maintaining our culture as we scale.
• Lead our expansion upmarket by implementing robust sales methodologies, territory and account planning, and associated training and development.
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity.
• Drive division-wide understanding and adoption of forecasting processes, achieving improved forecasting accuracy and advanced visibility.
• Develop the team’s core skills with insightful feedback, tailored development plans, and a focus on continuous improvement.
• Inspire a culture of teamwork, transparency, and accountability, leading from the front.
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback.
• Be a strong partner to Sales and Marketing Leadership to optimize our top of funnel for both efficiency and effectiveness.

• 5+ years of experience leading high-performing sales development/account management teams, with 2+ years of second-line management experience.
• History of exceeding team quotas in high-growth technology companies.
• Deep understanding of the mechanics of working with organizations, navigating complex account life cycles and enterprise sales cycles.
• Expert knowledge in advising on solution-based sales, ROI analysis, and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement).
• Demonstrated ability to engage, hire, and develop top sales talent.
• Strong knowledge of outbound sales methodologies (e.g., Command of the Message, MEDDPICC) and implementing strategies from scratch.
• Proven process and track record of coaching and developing first-line sales management and sales professionals.
• Experience evolving sales mindset and processes, with strong emotional awareness and change management skills.
• Capable of designing and implementing a top-tier outbound sales strategy, including best practices, processes, and tools, in collaboration with sales enablement.
• High level of discipline and a robust operating cadence for performance management and forecasting.
• High-functioning and knowledgeable about market opportunities, with the ability to inspire and lead a team to capture them.
• Strong executive presence and gravitas, capable of representing the SDR and BDR teams internally and externally, including public speaking engagements.
• Leads with transparency, empathy, and accountability, aligning with our core values.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

Lead with Purpose

• Own the success, adoption, and retention of our Enterprise and Mid-Market customer base across North America. Partner closely with Account Management leadership on shared growth goals.
• Develop strategic frameworks to ensure long-term customer health and measurable business impact.
• Foster a customer-first mindset across all touch points, defining clear criteria for customer value delivery

Empower High-Performing Teams

• Manage, coach, and inspire a group of experienced CSMs.
• Create growth paths, career development plans, and a feedback-driven culture.
• Set clear performance goals and support your team in hitting them together.

Drive Strategic Impact

• Partner with Product, Sales, and Services teams to bring customer feedback into product development and go-to-market motions.
• Influence how we evolve our Enterprise and Mid-Market playbook and scale our Customer Success model.
• Lead executive business reviews, guiding customers toward deeper adoption and long-term partnership.

Build Systems for Scale

• Define and refine lifecycle touch points, value frameworks, and customer health metrics.
• Use data to proactively identify risks and opportunities, then act on them.
• Collaborate cross-functionally to improve tools, processes, and the way we tell the customer story internally.

• 7+ years of experience in Customer Success or Account Management, with a strong track record of working with Mid-Market to Enterprise-level B2B SaaS clients.
• 3+ years of experience in 2nd line+ management (managing mangers)
• Deep understanding of the customer lifecycle and success methodologies (e.g., QBRs, adoption frameworks, change management, risk mitigation, etc.).
• Strong communicator and relationship builder.
• Strategic mindset with a passion for using data to inform decisions and demonstrate impact.
• Experience working closely with cross-functional partners like Sales, Product, and Support.
• You thrive in a fast-paced, high-growth environment and take full ownership of your domain.

• Manage a team of 8+ Channel Partner Managers
• Responsible for One North America Revenue Number
• Develop and Execute Channel Strategy
• Support and grow our ecosystem of 40+ channel partners that include boutique monday partners, SIs and GSIs
• Identify, recruit, and onboard high-performing channel partners.
• Drive Partner Success and expand their book through multi-product strategy
• Build and maintain strong relationships with channel partners, ensuring alignment on goals and shared success.
• Provide partners with the tools, training, and resources needed to succeed in selling and implementing monday.com.

Revenue Growth:

• Own and achieve channel revenue targets for North America by driving partner performance and ensuring pipeline development.
• Collaborate with sales teams to co-sell and close opportunities with partners.

Enablement and Program Development:

• Design and execute partner enablement programs to enhance partner capabilities.
• Create and manage a framework for partner incentives, including MDF (Market Development Funds) and co-marketing programs.

Data-Driven Decision Making:

• Analyze and report on channel performance, providing insights and recommendations to optimize strategy and execution.
• Monitor market trends and competitor activity to identify new opportunities.

Cross-Functional Collaboration:

• Partner with internal teams, including sales, marketing, product, and customer success, to align efforts and ensure seamless execution.
• Act as a voice for the partners, advocating for their needs within the organization.

• Experience: 7+ years of experience in channel sales, partner management, or business development within the SaaS or technology industry. Proven success in building and scaling partner ecosystems in North America.
• Leadership Skills: Demonstrated ability to lead cross-functional initiatives and manage high-performing teams.
• Strategic Thinking: Ability to develop and execute strategic plans while managing tactical priorities effectively.
• Relationship Builder: Excellent interpersonal and communication skills, with a track record of building trusted relationships with partners and internal stakeholders.
• Results-Oriented: Strong focus on achieving measurable outcomes, with experience managing and exceeding revenue targets.
• Technical Acumen: Solid understanding of SaaS and cloud-based technologies. Experience with monday.com or similar platforms is a plus.
• Travel: Willingness to travel as required to meet with partners and attend events.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.

• The Account Manager will be responsible for generating revenue from paying customers to achieve sales quotas.
• Possess a comprehensive understanding of monday.com’s value propositions and connect that knowledge directly to key stakeholders.
• Proactively own and manage a portfolio of paying accounts and be their main point of contact at monday.com.
• Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.).
• Consult with customers on their internal processes and challenge leaders to drive change across their organization.
• Partake in the kick off call and oversee the initial implementation and onboarding process in collaboration with the Customer Success Manager.

• 3+ years of B2B SaaS sales account management experience with a focus on upsells, cross-sells, and expansion opportunities
• Own the full sales cycle from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting
• Strong customer-facing and presentation skills with ability to establish credibility with executives
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy!
• BA/BS degree or equivalent, relevant work experience

Please note that this is a hybrid position of 3 days/week in our NYC office

Visa sponsorship for this role is currently not available.

As a Customer Experience Specialist, you will leverage deep expertise of our evolving products to provide exceptional, personalized experience to a global customer base. Our diverse and inclusive environment values your unique insights, which drive continuous improvement. You’ll address support inquiries, troubleshoot technical issues, and proactively recommend solutions, collaborating closely with cross-functional teams to share customer insights and drive product enhancements. Through attentive, adaptable support and a passion for innovation, you’ll ensure a seamless, high-quality user experience across regions while directly contributing to the continual growth and success of our platform.

What We Value:

• Dynamic Environment: We look for individuals who see every change as an opportunity to grow. Embrace the excitement of working in a fast-paced, ever-evolving setting where innovation is key.
• Driven and Curious Individuals: We seek team members who are self-starters, eager to take initiative, and passionate about going the extra mile to ensure customer satisfaction. Your drive is instrumental in helping us achieve our goals and maintain our reputation for excellence.
• Creativity: Bring your unique perspective and innovative ideas to the table. We value creativity as a tool for problem-solving and enhancing the customer journey, encouraging you to think outside the box to deliver exceptional results.
• Solution Oriented: Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.

What You’ll Do:

• Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product.
• Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience.
• Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality.
• Strengthen customer relationships and overall user experience to ensure lasting partnerships

Why Join Us?

• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• Be part of a company that values your input and encourages creative problem-solving. Your ideas will be heard, and your contributions will be recognized.
• Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change. Work in an environment where positivity and customer satisfaction are at the forefront, creating a rewarding and fulfilling work experience.
• Grow your career with opportunities for professional development and advancement, supported by a team that is committed to your success.

Visa sponsorship for this role is currently not available.