Head Funnel Analytics - Ceo 's Office jobs at Monday in United States, New York

• Customer Health & Retention Analysis: Develop metrics, dashboards, and deep‑dive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals.
• Insights & Reporting for the CCO: Lead the weekly/monthly business‑review cadence, delivering timely insights that guide customer strategy, resource allocation, and account‑level plays.
• Predictive Modelling & Forecasting: Build models to predict renewal likelihood, expansion potential, and churn drivers; partner with Data Engineering to productionize solutions in Snowflake and Looker.
• Data Visualization & Storytelling: Design intuitive dashboards and executive‑level presentations that translate complex findings into clear, actionable narratives.
• Cross‑Functional Collaboration: Work closely with Customer Success, Support, Product, Finance, and Revenue Operations to design programs that improve customer outcomes and drive NDR.
• Operational Enablement: Provide ad‑hoc analysis for capacity planning, strategic planning, and executive‑level requests.

• 8+ years in customer analytics, customer success operations, or revenue analytics within a B2B SaaS environment partnering closely with post‑sales teams.
• Demonstrated business modeling skills—able to translate customer and operational data into scenarios, forecasts, and actionable revenue insights.
• Exceptional analytical and storytelling skills—able to distill complex findings into clear, actionable insights for non‑technical audiences.
• Proficient SQL skills—you can write and maintain easily understood queries in Snowflake (or similar warehouses).
• Proven experience designing dimensional data models and building self‑serve dashboards in Looker, Tableau, or comparable BI tools.
• Bachelor’s degree (or equivalent practical experience) in an analytical or quantitative field.

Nice to have:

• Hands‑on expertise creating customer health scores, churn/expansion propensity models, and predictive retention forecasts.
• Familiarity with customer‑centric platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) as well as key CS metrics (CSAT).
• Prior support of Customer Success or Customer Operations teams.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws

• For New York City-based hires only: Compensation Range: $150K -$170K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

• Responsible for IT system services and infrastructure, such as AWS, OKTA, Palo Alto security solutions, Jamf, Intune, etc.
• Managed the organization's network systems and have the skills to troubleshoot any problem.
• Owned IT systems project deployment from start to end
• Identifies the business needs, searches for optional solutions, and deploys accordingly.
• Manage all our infrastructure's monitoring and backup platforms to ensure the high availability of our critical apps.
• Provide Tier 3 support for escalated complex cases.
• Work tightly with the security team to ensure the security and efficiency of IT infrastructure.
• Assume ownership of critical IT systems and infrastructure, ensuring their smooth operation, resilience, and security.
• Contribute to the formulation and execution of IT strategies aligned with organizational objectives, leveraging a holistic understanding of current and future technology trends.
• Oversee the design, implementation, and optimization of robust network architectures, encompassing LAN, WAN, VPN, and cloud-based solutions.
• Identify opportunities to enhance system performance, scalability, and reliability through proactive monitoring, capacity planning, and optimization initiatives.
• Collaborate closely with cross-functional teams to assess IT requirements, provide technical guidance, and drive collaborative efforts toward achieving common goals.
• Ensure IT systems adhere to regulatory compliance standards and implement robust security measures to safeguard sensitive data and mitigate cybersecurity risks.
• Maintain comprehensive documentation of IT systems, procedures, and best practices.
• Respond promptly to IT incidents, perform root cause analysis, and implement preventive measures to minimize the likelihood of recurrence.

• Experience managing Network devices like Switches\AP's and routers.- must have
• Experience managing infrastructure in the Cloud like: AWs, GCP or AZURE - plus.
• Experience managing Security devices like Firewalls - Must have
• Experience managing Backup\DR systems - Plus
• Experience with SasS applications such as – Okta, Google Workspace, Slack, etc. - Must have
• Experience managing, securing, and maintaining Windows\Linux servers. - Must have
• Knowledge and experience with monitoring SaaS applications. - Plus
• Experience with Device management systems such as Jamf and Intune. - Must Have
• Proven Experience with scripting and automation workflows - Plus
• Multi-tasking skills and ability to work under pressure - must have
• Experience in end-to-end project management on a large scale / cross-company - Plus

Please note this is a hybrid role based out of our NYC office and requires 4 days in office.

Visa sponsorship for this role is currently not available.

• Design, support and execute people-related strategy.
• Act as a strategic partner and advisor through thought partnership, coaching and guidance to senior leadership (mostly directors and above).
• Coach and develop senior leaders to enhance leadership capabilities, foster high-performing teams, and maintain a strong people-first culture.
• Proactively assess team and organizational needs and root causes, make recommendations, guide informed decision-making, and implement appropriate solutions by leveraging data-driven insights.
• Design and deliver targeted solutions with a high degree of focus on scale and growth, including org design, performance management, talent management, engagement, recognition, change management, and team building to support the team’s growth and individual development plans.
• Partner with the HR Functions and Regional and global HR Partners as to workforce planning, recruiting, employee engagement, training, and development needs and ensure cultural alignment.
• Support diversity, equity, and inclusion (DEI) efforts to promote a culture of belonging, ensuring equitable practices and supporting other DEI initiatives.

• 6+ years as an HR Business Partner in the tech industry, ideally from hyper-growth SaaS Companies.
• Experience supporting Go to Market and Client-facing departments.
• Strong understanding of business metrics and a commercial mindset, you are able to “speak the language” of the Go to Market teams.
• Experience in a global environment - providing HR support to global leaders and teams, while collaborating with global HR functions
• Proven track record of successfully positioning as a trusted partner and impacting teams and senior leaders (VPs and Directors).
• Thrives in a dynamic and changing environment, experience in supporting scaling teams
• Collaborator and team player - an inclusive mindset and ability to build great relationships at all levels of the organization.
• Strong verbal and written communication and influencing skills.
• Holds analytical, critical thinking, and problem-solving skills, experience in using data to identify insights and trends that drive action, and exercises solid judgment.
• Strong consulting, coaching, and facilitation skills.
• Demonstrates project management and change management experience.

Please note this is a hybrid role working 3 days per week in our NYC office.

Visa sponsorship for this role is currently not available.

• Lead and manage the IT security team, providing guidance, mentorship, and performance evaluations.
• Develop and implement comprehensive security strategies, with a strong emphasis on the zero-trust model.
• Conduct regular security assessments, audits, and risk analyses to identify and mitigate vulnerabilities.
• Oversee the configuration, deployment, and management of security tools and technologies. With a “push everything to the edge” mindset
• Collaborate with other departments to ensure security policies are understood and adhered to across the organization.
• Stay abreast of the latest security trends, threats, and technologies to continuously enhance security posture.
• Respond to security incidents, leading investigations, and implementing corrective actions.
• Foster a culture of security awareness and education within the organization.
• Identify the right security solutions, design and build secure architectures, and implement them from start to finish.
• Hands-on deployment, management, configuration, optimization, and maintenance.
• Maintain and improve security policies and measures for the protection of computer systems, networks, and information security systems continuously
• On-going maintenance of corporate security products in the organization, Leveraging our security tools and protocols and always looking to improve (edited)
• Responsibility for high standard policy, control & health of our security systems like DLP, EDR, Mail relay, OKTA, ZTNA, Least privilege\, etc.
• Escalation contact for cyber security sophisticated security incidents
• Find cost-effective solutions to cybersecurity problems
• Develop best practices and IT security standards for the organization.

• 4+ years of experience in IT security, with at least 3 years in a leadership role.
• In-depth knowledge and experience with the zero trust security model.
• Proficient in security tools and technologies, including firewalls, intrusion detection systems, SIEM, and endpoint protection
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Security certifications – CISSP, CISA, CISM -advantage.
• The position requires being on-call

Please note that this is a hybrid position of 3 days/week in our NYC office.

• Responsible for IT system services and infrastructure, such as AWS, OKTA, Palo Alto security solutions, Jamf, Intune, etc.
• Manage the organization's network systems and have the skills to troubleshoot any problem
• Owned IT systems project deployment from start to end
• Identify the business needs, search for optional solutions, and deploy accordingly
• Manage all our infrastructure's monitoring and backup platforms to ensure the high availability of our critical apps
• Provide Tier 3 support for escalated complex cases
• Work tightly with the security team to ensure the security and efficiency of IT infrastructure
• Assume ownership of critical IT systems and infrastructure, ensuring their smooth operation, resilience, and security
• Contribute to the formulation and execution of IT strategies aligned with organizational objectives, leveraging a holistic understanding of current and future technology trends
• Oversee the design, implementation, and optimization of robust network architectures, encompassing LAN, WAN, VPN, and cloud-based solutions
• Identify opportunities to enhance system performance, scalability, and reliability through proactive monitoring, capacity planning, and optimization initiatives
• Collaborate closely with cross-functional teams to assess IT requirements, provide technical guidance, and drive collaborative efforts toward achieving common goals
• Ensure IT systems adhere to regulatory compliance standards and implement robust security measures to safeguard sensitive data and mitigate cybersecurity risks
• Maintain comprehensive documentation of IT systems, procedures, and best practices
• Respond promptly to IT incidents, perform root cause analysis, and implement preventive measures to minimize the likelihood of recurrence

• Experience managing Network devices like Switches\AP's and routers.- must have
• Experience managing infrastructure in the Cloud like: AWs, GCP or AZURE - plus
• Experience managing Security devices like Firewalls - must have
• Experience managing Backup\DR systems - plus
• Experience with SasS applications such as – Okta, Google Workspace, Slack, etc. - must have
• Experience managing, securing, and maintaining Windows\Linux servers. - must have
• Knowledge and experience with monitoring SaaS applications. - plus
• Experience with Device management systems such as Jamf and Intune - must have
• Proven Experience with scripting and automation workflows - plus
• Multi-tasking skills and ability to work under pressure - must have
• Experience in end-to-end project management on a large scale / cross-company - plus

Please note this is a hybrid role based out of our NYC office and requires 4 days in office.

Visa sponsorship for this role is currently not available.