Channel Partner Manager - Middle East & Africa jobs at Monday in Australia, Sydney

• Lead and mentor a team of SDRs, helping them develop their prospecting skills, enhance performance, and achieve team and individual targets.
• Coach SDRs on best practices for cold calls, emails, social selling, and outbound prospecting, ensuring they consistently build a robust pipeline.
• Collaborate with sales leadership to develop strategies that target key accounts, align with market trends, and drive pipeline generation.
• Own and refine the SDR playbook , implementing new strategies to improve outreach efficiency, increase lead quality, and drive higher conversion rates.
• Track performance through KPIs and regularly review individual and team metrics, identifying areas for improvement and creating actionable plans.
• Support team members in using the value framework and lead qualification methodologies, such as MEDDPICC, to ensure high-quality opportunities are handed over to sales.
• Develop team talent by conducting 1:1s, team training sessions, and feedback loops to help each SDR achieve their goals and continue their growth path.
• Collaborate closely with Marketing to ensure alignment on messaging, campaigns, and lead handoff, optimizing the effectiveness of inbound leads.

• Experience : 3+ years of sales development or business development experience in a SaaS or technology-related field, with at least 1+ year in a leadership or mentorship role.
• Proven Success : Track record of exceeding SDR or BDR targets, including generating qualified leads and building sales pipelines.
• Leadership Skills : Demonstrated ability to mentor and lead a high-performing SDR team, with experience in performance management and coaching.
• Sales Skills : Strong prospecting, qualifying, and outbound sales skills. Experience with cold outreach and consultative selling.
• Coachable : A passion for growth with a proactive attitude toward seeking and implementing feedback, both for yourself and your team.
• Communication : Excellent verbal and written communication and negotiation skills, able to articulate complex concepts clearly and effectively.
• Data-Driven : Able to analyze performance data, identify trends, and make decisions that improve the team's performance.
• Tech-Savvy : Comfortable with technology, especially CRM tools and sales automation platforms. Able to quickly learn and demo software solutions.
• Team Player : Ability to collaborate across departments, particularly with Sales and Marketing, to ensure alignment and shared goals.
• 3 days per week in the office

Bonus Skills:

• Experience with ’s platform or other sales engagement/CRM tools.
• Experience with specific verticals/industries, acting as a subject matter expert.

• Manage end-to-end global hiring processes. Plan, initiate, and execute the recruitment workflow.
• Conduct screening calls, and in-depth interviews via phone calls, video calls, and in-person.
• Partner with hiring managers to identify recruitment needs.
• Serve as a talent advisor to the business, reporting on market trends and candidate experience.
• Design job descriptions and interview questions that reflect each position's requirements.
• Source using diverse channels to attract the best talent.
• Build and maintain an active pool of candidates to meet future hiring targets.
• Make our candidate experience a team-wide priority.
• Think outside the box, be creative to find new channels and sources, and optimize our processes constantly.
• Think and act in a data-driven approach to identify bottlenecks and constantly improve our recruitment processes.

• 5+ years experience as a recruiter at a SaaS company
• Experience recruiting in Australia, Japan and South East Asia
• Experienced in sourcing
• Strong work ethic and excellent communication skills
• Relevant tertiary studies
• Ability to multi-task and handle many requirements simultaneously
• Results-oriented with a competitive drive for success
• High level of energy, motivation, initiative, and professionalism

• Build and manage a team of Account Executives, responsible for our Mid Market territory
• Accurately forecast on ARR, cross-sell, retention and other strategic initiatives
• Achieve and exceed ARR and other goals that may be set from time to time, aligned with OKRs
• Lead ’s expansion upmarket by implementing robust sales methodologies, portfolio and account planning, training and development
• Develop the team’s core skills to the benefit of the business and our customers with insightful feedback, tailored development plans and a focus on continuous improvement
• Inspire a culture of teamwork, transparency and accountability, leading from the front
• Hire market-leading candidates whose values align with , and ramp and develop them quickly to accelerate time to productivity
• Develop a significant, sustainable growth plan for the team over the next 3-5 years, in collaboration with regional leadership

• 3+ years track record leading high-performing SaaS sales/account management teams
• Operates comfortably in an environment where expectations are geared to 50% YoY growth, and builds foundations for significant, sustainable growth
• History of exceeding team quotas in high-growth technology companies
• Deep and studied understanding of the mechanics of working with organisations, navigating complex account life cycles and sales cycles
• Expert knowledge of advising on solution based sales, ROI playback and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement)
• Ability to engage, hire and develop the best sales talent in the market
• Uses a methodology based approach to bring the best out of the team, applying it in a practical and supportive manner
• Leads from the front with transparency, empathy and accountability

• Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
• Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
• Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Manage billing and admin related aspects of projects including generating sales order, providing monthly invoices, providing status updates to client on resource utilization, and monitoring accurate logging of time from all assigned internal resources
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Act as a liaison to the partnerships team
• Develop a foundational knowledge of product & stay up to date with key releases
• Participate as a supporting resource as needed with pre-sale conversations regarding professional services, from scoping to managing the commercial arrangements.

• 3+ years of experience in project management roles in an enterprise B2B environment. Remove for internal
• Focus on Enterprise level customer segment with a focus on OKR or business-level objectives.
• Familiar with the MEDDPICC or CoM sales methodologies
• Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
• Demonstrates progressive experience with project management and leadership
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Experience in leading projects involving hands-on implementation and management of multiple resources.
• Strong project management skills to keep projects on-track and manage unique flows. PMO / PMI certification - an advantage
• Ability to clearly articulate technical topics to a non-technical audience
• Understanding of APIs and other integration methods ( RESTful, GraphQL - advantage) - an advantage
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree preferred

• Act as a primary point of contact to client facing teams, resolve/escalate tickets
• Initiate and lead projects/initiatives driving process improvements
• Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
• Integration support between core platforms we leverage Workato, salesforce, monday
• Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
• Develop and maintain documentation for processes and procedures.
• Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
• Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
• Drive efficiency with salesforce processes for partner contracts and commission processing
• Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
• Analyze performance metrics to inform future initiatives to improve channel processes

• 4+ years Proven experience in business operations or business operations
• Technical Expertise in Salesforce, Looker and Tableau, Excel
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills and communication skills
• Excellent analytical abilities with meticulous attention to detail
• Ability to identify issues and solve them independently
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration
• Tableau or Looker Experience

• Develop and execute tailored customer marketing strategies (encompassing loyalty, retention, and advocacy programs) across diverse APAC sub-regions (e.g., Southeast Asia, ANZ, India, Korea, Japan), adapting global initiatives to local market needs, competitive landscapes, and cultural nuances.
• Partner closely with APAC Sales, Partner and Regional Marketing, Product, Growth, and Customer Success teams to identify and capitalise on upselling/cross-selling opportunities, drive customer-centric Go-To-Market (GTM) strategies, and ensure a seamless customer journey.
• Build and manage a vibrant customer advocacy program for the APAC region, including the identification of customer champions, development of compelling case studies and testimonials, and facilitation of peer-to-peer engagement opportunities (e.g. community).
• Monitor, analyse, and report on customer marketing campaign performance and key metrics (e.g., retention rates, churn, LTV, advocacy engagement), using data-driven insights to optimise strategies and demonstrate ROI.
• Gather and synthesise customer feedback from various APAC markets to inform product development, service enhancements, and regional marketing approaches, acting as a key voice of the customer internally.
• Collaborate with the content marketing team to create customer-focused content tailored for different APAC audiences, including blog posts, whitepapers, webinars, and social media campaigns.
• Manage the budget for APAC customer marketing initiatives, ensuring efficient allocation of resources to achieve strategic objectives.

• Bachelor's degree in Marketing, Business, or a related field.
• Minimum of 5-7 years of experience in customer marketing, lifecycle marketing, or related B2B customer-facing SaaS roles, with at least 3 years of demonstrable experience focused on the APAC region.
• Proven ability to develop, execute, and measure impactful customer retention, loyalty, and advocacy programs that drive business outcomes (e.g., increased LTV, reduced churn, higher referral rates) across diverse APAC markets.
• Strong analytical skills with demonstrable experience using data to inform strategy, segment customers, and measure ROI; proficiency with CRM (e.g., Salesforce), marketing automation (e.g., HubSpot, Marketo), and BI/data visualisation tools (e.g., Looker, Tableau).
• Exceptional cross-cultural communication, presentation, and stakeholder management skills, with the ability to collaborate effectively with global and regional teams.
• Deep understanding of customer lifecycle management and customer journey mapping in a B2B SaaS context.
• Have led, built or helped manage a community of customers and/or a customer advisory board.
• Creative thinker with a strong attention to detail and a proactive, results-oriented mindset.

Nice-to-Haves:

• Direct experience working with the monday.com platform.
• Understanding of regional data privacy laws and compliance requirements in key APAC markets.
• Experience in managing and mentoring junior team members or leading project-based teams.

• Act as a primary point of contact to client facing teams, resolve/escalate tickets
• Initiate and lead projects/initiatives driving process improvements
• Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
• Integration support between core platforms we leverage Workato, salesforce, monday
• Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
• Develop and maintain documentation for processes and procedures.
• Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
• Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
• Drive efficiency with salesforce processes for partner contracts and commission processing
• Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
• Analyze performance metrics to inform future initiatives to improve channel processes

• 4+ years Proven experience in business operations or business operations
• Technical Expertise in Salesforce, Looker and Tableau, Excel
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills and communication skills
• Excellent analytical abilities with meticulous attention to detail
• Ability to identify issues and solve them independently
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration
• Tableau or Looker Experience