Consultant Customer Engagement jobs at Microsoft in Taiwan, Taoyuan City

Clearance requirement

• Ability to get clearance for government related technology engagement

Required/minimum qualifications

• Master's or Bachelor' Degree in Computer Science, business, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 3+ years of working experience in public safety and defense or public sector

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Japanese : Business fluency level
• English : Business fluency level

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 5+ years relevant work experience within customer industry.
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
  Prosci or equivalent certification.

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering

OR equivalent experience.

6+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.

4+ years of Experience with being on-call and driving mitigation for mission critical incidents.

Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:

• Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
• Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
• Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
• Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Technically Oriented

Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.

Relationship/Experience Management

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—

Are youcloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our customers

across our Digital Cloud platforms. Byindustry perspectivesyou willbe responsible foryour delivery management capabilities and deepen your cloud and industry

Required Qualifications:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience
• Advanced English level

Preferred Qualifications:

• , Sociology, Psychology, Computer Science or related field AND15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience

• + years relevant work experience within customer industry

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

• Project Management Institute (PMI) or equivalent Project Management certification

• or equivalent certification

• :You will developrelationships and influence with key customer stakeholders, thatbuildjoint accountability oftheir defined outcomesandlong termtrust

• andCustomer Strategy and Growth: You will

• You willbring operational rigor to planning and delivery,leveragingresources and investments optimally, to achieve accelerated consumption and usage outcomes.

• Leadership - Delivery andProgram Management: You willleadthe delivery of program planning,executionand customer-facingdeliveryreviews, and engagement with keycustomerstakeholders to address agreed-upon customer outcomes and account prioritiesthat

• You willinitiateconversations with customers to connect customerobjectivesand the current Microsoft portfolio of work in the customer accountand ensurealignmentofMicrosoft technology and services with the customer goals andobjectives

Minimum Qualifications:

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• 5+ years of experience in software development, with a track record of delivering complex systems.
• 3+ years of experience Python and C# with experience in AI/ML and full stack development.
• Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Engineering, or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• 2+ years of customer facing experience.
• 3+ years of experience of data structures, algorithms, system design, and distributed computing.
• 3+ years of experience with cloud platforms (Azure, Google Cloud, AWS, etc.) and microservices architecture.
• Experience with CI/CD pipelines, DevOps practices, and container orchestration (e.g., Kubernetes).
• Expertise in synthetic data generation, simulation environments, and AI evaluation frameworks.
• Proven leadership in driving technical initiatives and mentoring engineering teams.
• Problem-solving skills and ability to thrive in a fast-paced, collaborative environment.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Architect, design, and implement scalable software solutions that support core ACES functionalities.
• Develop intelligent agentic systems capable of autonomous decision-making and task execution.
• Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.
• Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies.
• Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
• Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
• Drive technical excellence through mentorship, code reviews, and adoption of best practices.
• Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.
• Contribute to architectural decisions, scalability strategies, and long-term technical vision.
• Evaluate and integrate emerging technologies to enhance platform capabilities.
• Ensure high standards of software quality, performance, and security.

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• Experience in project management driving business outcomes with technical teams.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• Experience building business insight solutions with Microsoft Power Platform including PowerBI, PowerAutomate/Flow, PowerApps along with leveraging Microsoft Copilot and Copilot Studio to drive administrative efficiencies for team members so they can focus high value tasks.
• Experience in people manager or leading team leadership positions in previous roles.
• Knowledge of Windows 365 (or Azure Virtual Desktop or other Windows Virtual Desktop Infrastructure solutions).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 19, 2025.

• Own and manage the engineering relationship with the Customer Success Unit and FastTrack to ensure that they have the information and processes from engineering required to drive customer adoption to scale our efforts beyond engineering.
• Define and manage how engineering supports field readiness globally alongside our marketing and corporate partners to ensure our ecosystem continues to grow.
• Support the rest of Customer Acceleration Team in building the AI-enabled tools and data systems to manage our team's customer engagements.
• Partner with the engineering customer insights owner to provide the right capabilities and tools for our advocates to inform and influence product direction.
• Participate with the leadership team in setting Customer Acceleration Team strategy and annual plans.

You will be in the core of intersection between technology, business and innovation, partnering closely across product, engineering, sales and marketing to enable value of on-device AI with commercial customers across industries, segments and markets.

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 4+ years experience in technical product management; including, driving multiple simultaneous projects with high attention to detail, including cross-group  collaboration and demonstrating effective communication.
• 4+ years experience engaging with customers and stakeholders, building tech sales pipelines from the ground up, and utilizing keen knowledge of enterprise software operations to guide customers effectively, serving as both a trusted advisor and a technical evangelist.

Preferred Qualifications:

• 6+ years of experience with Windows operating system and application development.
• 6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication.
• Experience collaborating with external engineering partners to design, build, or integrate technical solutions. This includes working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals.

• Define the Vision: Drive the strategy for enabling AI-powered development on Windows, aligning with Microsoft’s broader AI platform investments.

• Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs (app developers), SIs (system integrators), enterprise customers, and internal engineering teams to deliver solutions that meet real-world business needs.
• Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensure AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments.
• Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications.
• Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries.