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Cx Quality Assurance Specialistnew jobs at Melio in United States, New York
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1 jobs found
09.04.2025
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Melio CX Quality Assurance SpecialistNew United States, New York, New York
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Description:
(3 day in-office requirement)
Qualifications:
- 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
- Quality Assurance experience/exposure
- Exemplary written and verbal communication skills
- Strong analytical skills
- 8.5 interactions/hr, 90% satisfaction preferred
A day in the life and how you’ll make an impact:
- Monitor up to 21 interactions of customer care agents weekly (phone calls/emails/chats)
- Evaluate adequacy of quality assurance standards
- Investigate and escalate customer complaints and non-conformance issues
- Identify individual Agent training needs and organize training interventions to meet quality standards in partnership with the L&D team
- Assure ongoing compliance with quality
- Weekly calibration sessions with Team Manager
About Melio USA:
- Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
- The annual base salary range for this position is $60,000 - $70,000.
- Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
- 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
- Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
- Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Expand
These jobs might be a good fit
Share
Description:
(3 day in-office requirement)
Qualifications:
- 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
- Quality Assurance experience/exposure
- Exemplary written and verbal communication skills
- Strong analytical skills
- 8.5 interactions/hr, 90% satisfaction preferred
A day in the life and how you’ll make an impact:
- Monitor up to 21 interactions of customer care agents weekly (phone calls/emails/chats)
- Evaluate adequacy of quality assurance standards
- Investigate and escalate customer complaints and non-conformance issues
- Identify individual Agent training needs and organize training interventions to meet quality standards in partnership with the L&D team
- Assure ongoing compliance with quality
- Weekly calibration sessions with Team Manager
About Melio USA:
- Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
- The annual base salary range for this position is $60,000 - $70,000.
- Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
- 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
- Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
- Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Expand
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Cx Quality Assurance Specialistnew opportunities at Melio in United States, New York. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.