Technical Account Manager jobs at Lightrun

We’re looking for a highly independent, execution-driven
Senior Field Marketing Managerto lead our field marketing efforts. You’ll be responsible for building and running impactful company-hosted events and managing our presence at key industry conferences - with a strong focus on driving qualified leads, generating pipeline, and ensuring high-quality attendance from enterprise decision-makers. This is a results-driven role that requires ownership, speed, and a hands-on approach.

What You’ll Do

• Plan and execute company-hosted events (executive dinners, roundtables, roadshows) across the US
• Lead Lightrun’s presence at key conferences - from planning and messaging to logistics and ROI tracking
• Ensure high-quality attendance rates at events by targeting the right audience and driving engagement
• Manage event logistics end-to-end: vendors, venues, budgets, timelines, and follow-up
• Partner with Sales and Product Marketing to align on messaging and goals
• Be accountable for qualified lead generation and pipeline impact from field initiatives
• Track performance, optimize for results, and continuously improve outcomes
• Travel across the US (~30–40%) to lead and support field activities

What You Bring

• 6-8 years of experience in field marketing, ideally in B2B tech or startup environments
• Proven track record of running end-to-end events that generate pipeline and qualified leads
• Experience targeting enterprise technical audiences (CTOs, CIOs, VPs of Engineering)
• Ability to build and maintain strong attendance at events through smart targeting and outreach
• Strong execution skills: organized, detail-oriented, and able to move fast
• Independent, proactive, and comfortable in a remote, high-growth environment
• Excellent communication and cross-functional collaboration skills
• Must be US-based and in East/Central time zones.

Responsibilities:

• Actively participate in hands-on technical tasks, contributing to the development, deployment, and maintenance of our observability platform.
• Design, implement, secure and maintain the infrastructure, CI/CD pipelines, and deployment processes to support the Lightrun platform on SaaS/ST/On-Prem deployments.
• Take full end-to-end responsibility for all infrastructure-related projects.
• Collaborate with the development, SE, QA, and product teams to ensure smooth integration, testing, and deployment of software releases.
• Drive automation and scalability efforts to optimize system performance, reliability, and availability.
• Continuously monitor and improve the observability, monitoring, and logging systems to ensure the stability and performance of the platform.
• Stay up-to-date with the latest industry trends and technologies, and evaluate their potential impact and benefits for Lightrun.
• Manage and maintain Lightrun environments across AWS and other public cloud providers.

Qualifications:

• 5+ years of experience in a DevOps role, with a strong background in infrastructure management, CI/CD methodologies, and automation.
• Strong hands-on experience in both cloud and on-premise environments, such as AWS, Azure, GCP, and working with on-premise infrastructure.
• Proficiency in infrastructure management and deployment using cloud platforms and on-premise solutions.
• Solid understanding of containerization technologies (e.g., Docker, Kubernetes) and orchestration tools.
• Experience with infrastructure as code tools like Terraform or CloudFormation for both cloud and on-premise environments.
• Proficiency in scripting languages like Python, JavaScript, Go or Bash.
• Excellent knowledge of Linux-based systems
• Hands-on experience with monitoring and observability tools like Prometheus, Grafana, DataDog or ELK stack for both cloud and on-premise environments.
• Familiarity with agile development practices and the ability to work in a fast-paced, collaborative environment.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Ability to work independently
• Can-do attitude

• Customer Onboarding & Adoption – Lead technical onboarding, ensuring smooth integration and early success in production environments.
• Technical Advisory & Best Practices – Act as a trusted advisor for customers, providing guidance on optimal usage, debugging strategies, and performance tuning.
• Issue Resolution & Escalations – Work closely with Customer Support and Engineering to troubleshoot and resolve customer issues, ensuring minimal disruption.
• Proactive Customer Engagement – Monitor account health, usage patterns, and technical challenges to drive engagement and prevent churn.
• Product Advocacy & Feedback Loop – Gather customer feedback and work with Product & Engineering teams to influence the roadmap based on real-world use cases.
• Upsell & Expansion Support – Identify opportunities to expand Lightrun usage within customer environments and support the Post-Sales team in growth initiatives.
• Documentation & Enablement – Contribute to knowledge bases, best practice guides, and customer training materials.
• Cross-functional collaboration – Partner with Sales, Product, and Engineering to align technical efforts with business outcomes.

• 5+ years in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role in a B2B SaaS, DevOps, or Developer Tooling environment.
• Hands-on experience in software development with Java, Python, Node.js, or other backend languages. Ability to debug, troubleshoot, and advise on code-related issues in customer environments.
• Deep understanding of modern development environments, observability tools, cloud-native architectures, and debugging methodologies.
• Passion for customer success, with a proactive approach to problem-solving and technical enablement.
• Ability to translate complex technical concepts into clear business value for stakeholders at all levels.
• Experience using analytics and customer metrics to drive engagement and optimize product adoption.
• Ability to dive into technical challenges, troubleshoot issues, and collaborate with engineering teams for resolution.
• Thrives in fast-paced environments with evolving priorities and challenges.
• Must be US-based and in East/Central time zones.