Sapphire Airport Lounge Guest & Employee Experience jobs at Jpmorgan in United States, New York
JPMorgan Experience Design Vice President United States, New York, New York
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About the Role
As the Experience Design Vice President for our US Client-facing digital offerings, you will be a key leader in shaping the future of private banking at J.P. Morgan. Your deep expertise in experience design will be vital in crafting innovative products and experiences that empower our US clients to effectively manage their financial needs. You will spearhead strategic initiatives that enhance the client experience, ensuring that our digital offerings are both valuable and user-friendly. This role requires hands-on design and team management, where you will collaborate with a diverse team of professionals including product designers, researchers, content writers, product managers, engineers, and business partners who share your commitment to delivering cutting-edge financial digital products and services, such as trading and advice platforms. Your leadership will guide the design and development of digital products and services specifically tailored for US clients, strengthening client-advisor relationships while reducing complexity in their financial interactions.
Key Responsibilities:
- Leverage your deep understanding of user experience strategy for digital products to lead the design and development of offerings tailored for US clients.
- Be at the forefront of our efforts, directly responsible for decisions that shape client experiences.
- Collaborate with a multi-disciplinary team to deliver distinctive and innovative financial digital products and services.
- Perform in a hands-on design and team management role, guiding the performance and development of designers.
- Uphold a high standard of craft across the team to deliver clean, consistent, and high-quality experiences.
Required Qualifications, Skills, and Capabilities:
- 8+ years of design experience within the industry, with 3+ years of experience building and managing teams and guiding the performance and development of designers.
- Drive the product design process – from concept to launch, ensuring user- centred principles are applied throughout.
- Stay ahead of industry trends and technologies to continuously improve the product design process and deliver compelling client experiences.
- Strong stakeholder management skills – ability to collaborate with cross functional teams: Work closely with product management, Engineering and Brand teams.
- Direct hands-on design experience within Figma, and experience with leading usability testing.
- Ability to distil complex problems into simple, elegant solutions and make informed decisions that guide product direction.
- Strong communication skills, with the ability to influence others and provide thought leadership based on solid design decisions.
- Experience working within design systems and handling complex user journeys, particularly in consumer settings.
- Strong online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).
- Flexible to work outside normal business hours to accommodate communications with international colleagues.
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JPMorgan Experience Design Sr Associate - Employee Experiences United States, New York, New York
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As a Senior Associate of Experience Design for HR, you will play a key role in shaping Employee Experiences across JPMC. You will contribute to strategically important initiatives and new solutions that anticipate employee needs across their day-to-day and career journey. Your experience contributing to end-to-end design, experience strategy and inclusive design will ensure that our offerings are well-crafted, useful, usable, and accessible.
In this role, you’ll contribute to the design and delivery of digital experiences for JPMC’s employees across the globe for products, platforms, and technology supported by our HR function. You’ll be involved in every step of the design process including defining products and features, presenting to executives and stakeholder, and delivering concepts, prototypes and detailed design. You’ll do this by collaborating across product, engineering, accessibility, and research, demonstrating a growth mindset, and being a team player to peers and partners. These net new digital experiences launched will enable JPMC to attract, hire and develop top talent, deepen career satisfaction, and equip employees with modern smart tools that make their day-to-day work more efficient.
Job responsibilities
- Define user flows and product features; Create wireframes, prototype interactions, and detailed design for key touchpoints for end-to-end design initiatives.
- Collaborate with cross-functional teams to integrate user experience design into the product development processes, and ensure seamless, user-centric solutions
- Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of moderate complexity.
- Leverage your understanding and analysis of market trends, and both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work
- Present your design work and POV to teams, partners and leadership keeping the user at the center of your story and rationale
- Contribute to components and patterns in our Employee Experience Design System (EX-DS) using your experience and knowledge of modern design systems
- Collaborate with our Researchers to scope and synthesize qualitative research, data analysis, and usability testing to inform discovery work, future-state blueprinting, service visions, and new product development
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in UX/UI/Product design or similar roles
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
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JPMorgan Compliance - Employee Conduct Lead Vice President United States, New Jersey, Jersey City
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- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
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JPMorgan Experience Design Vice President United States, New Jersey, Jersey City
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As a Lead UX Designer in our Global Finance Technology team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Lead the UX design process for multiple projects including the creation of wireframes, UI designs, and interactive prototypes with our design system.
- Receive and provide constructive feedback and innovative ideas within your team
- Collaborate with UX Researchers for journey maps, personas, and usability testing
- Partner with product and development teams to launch solutions that balance business, user, and technical priorities
- Distinguish between feature requests and design improvements from user goals and objectives
- Present your designs with expertise and rationale while advocating for end users and evangelize UX benefits to product teams and mentor other more junior designers
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or a related UX discipline within the digital product space
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Demonstrated experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
- Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Experience with Figma
- Experience with HTML, CSS, JavaScript, and/or React
- Experience with Data Visualization
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JPMorgan Lead Cybersecurity Architect - Employee Compute United States, New Jersey, Jersey City
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Job responsibilities
- Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future cybersecurity needs
- Defines the technical target state of their cybersecurity product and drives achievement of the strategy
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall cybersecurity of software applications and systems
- Leads evaluation sessions with external vendors, startups, and internal teams to drive continuous improvement and assess cybersecurity design and technical credentials for use in existing systems and architecture
- Leads communities of practice to drive awareness and use of new and leading-edge cybersecurity technologies
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on cybersecurity architecture concepts and 5+ years applied experience
- Hands-on practical experience delivering enterprise-level cybersecurity solutions and controls
- Advanced in one or more programming languages
- Proficiency in automation and continuous delivery methods
- Proficiency in all aspects of the Software Development Life Cycle
- Advanced understanding of agile methodologies such as continuous integration and delivery, application resiliency, and security
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., public cloud, artificial intelligence, machine learning, mobile, etc.)
- In-depth knowledge of the financial services industry and their IT systems
- Practical cloud native experience
- Deep knowledge of one or more software and applications
- Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture
- Experience effectively communicating with senior business leaders
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JPMorgan Experience Design Vice President - Conversation United States, New York, New York
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As a Financial Reporting - Senior Associate in the Financial Reporting Group team, you will lead the financial accountants within the Financial Reporting Team and you will be responsible for managing, tracking and supporting the production of top-quality financial statement and regulatory reporting services to JPMorgan clients. You will be involved in providing services that are high profile and vital to the continued development and success of JPMorgan’s Edinburgh operations group.
Job responsibilities
- Act as primary contact for the client, regulatory bodies and external auditors for the financial statements and participate in regular service reviews meetings as required
- Control of onshore review and sign off of fund financial statements in accordance with accounting, regulatory and client requirements
- Manage and implement any changes to service agreed with the client, according to internal policy and with regard for impacts on service level agreements
- Ensure checklists and internal control guidance is followed during accounts production
- Prioritize and manage the team resources efficiently to maintain established service levels and appropriate control environment
- Ensure regular 1:1s are held with direct reports focusing professional development tracking against agreed objectives
- Identify opportunities to enhance the overall client relationship
- Initiate, maintain and develop effective working relationships with external and internal customers
Required qualifications, capabilities, and skills
- Strong communicator, able to collaborate effectively, both externally and to all levels of business
- Track record of developing and managing teams
- Dedicated with strong attention to detail
- Ability to manage projects in a time pressured environment
- Knowledge of regulatory standard under which financial statements are produced (e.g. IFRS, US GAAP, UK GAAP, Dutch GAAP, Luxembourg GAAP and South African regulations)
- Knowledge of financial instruments and their accounting treatment (e.g. Derivatives, Equities, Bonds)
- Knowledge of funds and audit function (e.g. OEIC, Investment Trusts, SICAV)
- Proficient knowledge of software packages (Word, Excel, PowerPoint)
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JPMorgan Experience Design Vice President - Gen AI United States, New Jersey, Jersey City
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Driving excellence in index and benchmark data management to empower Asset & Wealth Management with reliable, high-quality market insights.
Job Summary
As an Index and Benchmark Data Specialist within Reference Data Management Operations (RDMO), you will ensure the availability and quality of index and benchmark data across Asset & Wealth Management. You will act as a subject matter expert, supporting onboarding, exception management, and regulatory adherence for index and benchmark processes. Your role will involve collaborating with business groups, vendors, and technology teams to deliver robust data solutions and operational efficiencies
Job Responsibilities
- Serve as a subject matter expert on all aspects of the index and benchmark process.
- Coordinate and validate new index requirements, including licensing, vendor engagement, and onboarding approvals.
- Support the onboarding of new indices by managing license agreements, renewals, and cancellations.
- Investigate and resolve user queries and exceptions related to index and benchmark data, performing root cause analysis and implementing controls.
- Liaise with index producers, vendors, and internal teams to validate and resolve data issues.
- Continuously review license usage and procedures to drive cost savings and ensure regulatory compliance.
- Build strong relationships with product managers, technology, business teams, and external vendors to support data quality and operational goals.
Required Qualifications, Skills and Capabilities
- Minimum 8 years of experience in finance, consulting, or technology, with at least 3 years in asset and wealth management products and processes.
- Proven ability to manage teams of 5 or more individuals and deliver results in a fast-paced environment.
- Strong technical proficiency with Microsoft products and advanced Excel skills, along with experience using market vendor terminals such as Bloomberg, FactSet, and Reuters.
- Excellent communication, documentation, analytical, and reasoning skills, with a proactive approach to issue resolution and process improvement.
Preferred Qualifications, Skills and Capabilities
Previous experience in asset management, fund accounting, hedge funds, or market data vendors.
- Advanced PowerPoint skills and familiarity with index processing.
- Demonstrated ability to build relationships across globally distributed teams and present key findings succinctly to management.
- Awareness of data-related industry regulatory requirements, emerging trends, and a strong commitment to continuous learning and adaptability.
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About the Role
As the Experience Design Vice President for our US Client-facing digital offerings, you will be a key leader in shaping the future of private banking at J.P. Morgan. Your deep expertise in experience design will be vital in crafting innovative products and experiences that empower our US clients to effectively manage their financial needs. You will spearhead strategic initiatives that enhance the client experience, ensuring that our digital offerings are both valuable and user-friendly. This role requires hands-on design and team management, where you will collaborate with a diverse team of professionals including product designers, researchers, content writers, product managers, engineers, and business partners who share your commitment to delivering cutting-edge financial digital products and services, such as trading and advice platforms. Your leadership will guide the design and development of digital products and services specifically tailored for US clients, strengthening client-advisor relationships while reducing complexity in their financial interactions.
Key Responsibilities:
- Leverage your deep understanding of user experience strategy for digital products to lead the design and development of offerings tailored for US clients.
- Be at the forefront of our efforts, directly responsible for decisions that shape client experiences.
- Collaborate with a multi-disciplinary team to deliver distinctive and innovative financial digital products and services.
- Perform in a hands-on design and team management role, guiding the performance and development of designers.
- Uphold a high standard of craft across the team to deliver clean, consistent, and high-quality experiences.
Required Qualifications, Skills, and Capabilities:
- 8+ years of design experience within the industry, with 3+ years of experience building and managing teams and guiding the performance and development of designers.
- Drive the product design process – from concept to launch, ensuring user- centred principles are applied throughout.
- Stay ahead of industry trends and technologies to continuously improve the product design process and deliver compelling client experiences.
- Strong stakeholder management skills – ability to collaborate with cross functional teams: Work closely with product management, Engineering and Brand teams.
- Direct hands-on design experience within Figma, and experience with leading usability testing.
- Ability to distil complex problems into simple, elegant solutions and make informed decisions that guide product direction.
- Strong communication skills, with the ability to influence others and provide thought leadership based on solid design decisions.
- Experience working within design systems and handling complex user journeys, particularly in consumer settings.
- Strong online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).
- Flexible to work outside normal business hours to accommodate communications with international colleagues.
These jobs might be a good fit
