JPMorgan Experience Design Vice President 

United States, New Jersey, Jersey City 

754528615

As a Lead UX Designer in our Global Finance Technology team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Lead the UX design process for multiple projects including the creation of wireframes, UI designs, and interactive prototypes with our design system.
• Receive and provide constructive feedback and innovative ideas within your team
• Collaborate with UX Researchers for journey maps, personas, and usability testing
• Partner with product and development teams to launch solutions that balance business, user, and technical priorities
• Distinguish between feature requests and design improvements from user goals and objectives
• Present your designs with expertise and rationale while advocating for end users and evangelize UX benefits to product teams and mentor other more junior designers

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or a related UX discipline within the digital product space
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Demonstrated experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Experience with Figma
• Experience with HTML, CSS, JavaScript, and/or React
• Experience with Data Visualization