Client Service Account Manager - Associate jobs at Jpmorgan in United Kingdom

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the EMEA Commercial & Investment Bank (CIB) Payments Technology Controls team, you will influence the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for influencing innovative solutions, while simultaneously effectively reporting on resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Build comprehensive knowledge and understanding of Global Technology Significant and Payments Strategic projects impacting the EMEA region. Influence outcomes with regulatory impact and reporting.
• Identify and highlight risks, proactively escalating potential roadblocks to maintain project and program momentum.
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to understand program scope, objectives, and deliverables, ensuring alignment with overall business goals.
• Build a good understanding of the regulatory landscape feeding into control forums, regulatory attestations, and incident reporting.

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Advanced experience in utilizing technical fluency to enable on-demand access to shared pools of applications and services.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.
• Good understanding of the banking regulatory landscape in the EMEA region.

As an Analyst/Associate you will be a key player in our business strategy and execution. You will participate in the full cycle of transactional execution including preparing marketing pitches, reviewing and formulating financial analysis, preparing and presenting internal committee memoranda and client presentations. You will play a leadership role in implementing the execution function including working with analysts and associates, as well as assisting more senior bankers. You will have strong function skills in the major areas of investment banking and will demonstrate the ability to become a senior officer who is capable of generating and executing his/her own transactions. Most importantly, the candidate will be highly enthusiastic about J.P. Morgan's mission and be driven and committed to its success.

Job Responsibilities:

• Working with senior bankers in originating, structuring and executing financing and advisory transactions across various products including M&As, IPOs, bonds, loans and structured products
• Developing content in marketing/execution materials for maximum client impact
• Creating financial models and detailed valuation analysis for pitches / projects
• Interacting with senior team members and client management teams to execute transactions and identifying and managing all risks in a given deal
• Guiding, reviewing and coordinating the analytic work of junior bankers to move marketing / execution process forward
• Liaising with internal and external parties on transactions (e.g. lawyers, accountants, counterparties)
• Providing leadership and mentorship in guiding and training junior bankers
• Leading client negotiations, Q&A process and management interviews

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent in Finance/Economics or a related field from a top tier educational institution
• Minimum 1 year of work experience in an investment banking front office role
• Strong financial modelling skills
• Understands transaction cycle and the steps in the process and is execution oriented
• Impeccable communication details with the ability to effectively interact with senior professionals, clients and key stakeholders in other line of business
• Self-directed, highly motivated, and able to work independently
• Real Estate sector experience preferred although not essential

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

As a Product Solutions – Data and AI - VP in the Chief Data and Analytics Office Product and Platform team, you will enable internal teams to maximize their data and analytics outcomes using Fusion Platform Solutions and Services. You will build expertise in Data and AI domains, create high-quality documentation and training materials, and guide clients in leveraging advanced tools. You’ll collaborate across product, engineering, and architecture teams to deliver integrated solutions. Your work will help shape product strategy and drive innovation across the firm.

Job Responsibilities:

• Support internal clients in leveraging Fusion Platform capabilities for data and AI solutions
• Engage with clients to understand requirements and implement integrated solutions
• Represent product roadmaps, articulating benefits and guiding clients on best practices
• Develop AI/ML experiments, applications, tutorials, and reference implementations
• Provide feedback to product and engineering teams to influence development and strategy
• Balance multiple tasks and client engagements while staying current with industry trends
• Manage office hours to educate, demo, and collect feedback from clients
• Coordinate across product, engineering, and architecture teams to deliver solutions
• Synthesize complex information clearly and precisely for diverse audiences
• Communicate effectively with technical and non-technical stakeholders
• Adapt quickly and thrive in a fast-paced, dynamic environment

Required Qualifications, Capabilities, and Skills:

• Understanding of statistical models such as regression, tree-based methods, and neural networks
• Proficiency in at least one programming language for data analysis (e.g., Python, R, MATLAB, Scala)
• Experience applying data science and quantitative modeling to real-world financial use cases
• Knowledge of open-source data analysis tools and machine learning libraries
• Ability to create technical documentation and present to varied audiences
• Run @ AI speed
• Hands-on experience or strong understanding of LLMs, fine-tuning, GenAI chatbots, agentic architectures, and evaluation approaches
• Ability to manage ambiguity and context switch effectively
• Operate efficiently in high-speed, evolving settings
• Strong skills in synthesizing complex information
• Excellent communication skills

Preferred Qualifications, Capabilities, and Skills:

• Master’s degree in a quantitative discipline
• Knowledge of cloud-based data science and machine learning services
• Experience with large-scale and distributed data analysis tools (e.g., Spark)

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Java concepts and proficient applied experience
• Excellent understanding of Java fundamentals and frameworks (Spring Boot), OO programming paradigms, multi-threading, messaging technologies and computer networks.
• Experience in building high-performance, latency-sensitive Java applications.
• Experience with modern testing tools (JUnit, Mockito, Spring Test Framework).
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment with focus on Java.
• Overall knowledge of the Software Development Life Cycle.
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.

Preferred qualifications, capabilities, and skills

• Exposure to cloud technologies
• Familiarity with front-end technologies, like ReactJs
• Certified Kubernetes and public cloud knowledge (e.g. CKAD and AWS certifications)

Job responsibilities:

• Work with the ICB Risk COO team in support of the ICB CRO agenda.
• Collaborate wwith ICB Risk, Controls, Finance, Governance, and cross-functional partners to deliver strategic and BAU priorities
• Coordinate and collate risk responses to NBIAs, due diligence requests for investments and Post Implementation Reviews (PIRs).
• Analyze and document key business discussion and requirements, managing timelines, risks, issues, and dependencies tracking action items and other project related materials.
• Manage working group communications, reporting, and scorecards for key strategic initiatives
• Serve as a central point of contact for critical issues, facilitating timely decision-making
• Leverage subject matter experts and initiative owners to resolve project challenges
• Establish and maintain governance for key projects and processes
• Create and facilitate forums for issue resolution, progress updates, and decision-making
• Prepare meeting materials, document minutes, and ensure clear ownership of action items
• Communicate status updates to stakeholders and senior management through scorecards and milestone tracking

Required qualifications, capabilities, and skills

• Few years of experience in a second line of defence role
• Proven written and oral communication skills to present findings and influence outcomes
• Strong attention to detail in a fast-paced, results-driven environment
• Excellent multitasking and prioritization skills
• Demonstrated ability to work inclusively across functions, lines of business, and locations
• Proven capability to operate autonomously and collaboratively within a team
• Experience developing new ideas and improving processes
• Proficiency in PowerPoint (Pitch-Pro) and MS Excel

Preferred qualifications, capabilities, and skills

• Experience in project or program management within the finance industry
• Prior experience in the Consumer Banking industry