Cash Equities Client Service Associate jobs at Jpmorgan in United Kingdom

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Java concepts and proficient applied experience
• Excellent understanding of Java fundamentals and frameworks (Spring Boot), OO programming paradigms, multi-threading, messaging technologies and computer networks.
• Experience in building high-performance, latency-sensitive Java applications.
• Experience with modern testing tools (JUnit, Mockito, Spring Test Framework).
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment with focus on Java.
• Overall knowledge of the Software Development Life Cycle.
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.

Preferred qualifications, capabilities, and skills

• Exposure to cloud technologies
• Familiarity with front-end technologies, like ReactJs
• Certified Kubernetes and public cloud knowledge (e.g. CKAD and AWS certifications)

Job responsibilities:

• Work with the ICB Risk COO team in support of the ICB CRO agenda.
• Collaborate wwith ICB Risk, Controls, Finance, Governance, and cross-functional partners to deliver strategic and BAU priorities
• Coordinate and collate risk responses to NBIAs, due diligence requests for investments and Post Implementation Reviews (PIRs).
• Analyze and document key business discussion and requirements, managing timelines, risks, issues, and dependencies tracking action items and other project related materials.
• Manage working group communications, reporting, and scorecards for key strategic initiatives
• Serve as a central point of contact for critical issues, facilitating timely decision-making
• Leverage subject matter experts and initiative owners to resolve project challenges
• Establish and maintain governance for key projects and processes
• Create and facilitate forums for issue resolution, progress updates, and decision-making
• Prepare meeting materials, document minutes, and ensure clear ownership of action items
• Communicate status updates to stakeholders and senior management through scorecards and milestone tracking

Required qualifications, capabilities, and skills

• Few years of experience in a second line of defence role
• Proven written and oral communication skills to present findings and influence outcomes
• Strong attention to detail in a fast-paced, results-driven environment
• Excellent multitasking and prioritization skills
• Demonstrated ability to work inclusively across functions, lines of business, and locations
• Proven capability to operate autonomously and collaboratively within a team
• Experience developing new ideas and improving processes
• Proficiency in PowerPoint (Pitch-Pro) and MS Excel

Preferred qualifications, capabilities, and skills

• Experience in project or program management within the finance industry
• Prior experience in the Consumer Banking industry

Job responsibilities

• Write secure and high-quality code using the Java programming language with limited guidance
• Design, develop, and troubleshoot with consideration of upstream and downstream systems and technical implications
• Apply knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Apply technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gather, analyse, and draw conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learn and apply system processes, methodologies, and skills for the development of secure, stable code and systems
• Add to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline e.g. cloud computing, machine learning, and artificial intelligence

Technical expertise

• Experience in developing microservices using the Java programming language with the Spring Boot framework
• Experience in deploying and managing containerized services on Kubernetes
• Experience in using messaging technologies like Kafka
• Experience in designing and implementing RESTful APIs
• A working knowledge of relational database systems like Oracle RDBMS
• A disciplined approach to code management and automated build, testing and deployment best practices
• An interest and natural curiosity in underlying physical infrastructure

Preferred qualifications, capabilities, and skills

• Exposure to cloud technologies
• Familiarity with AI concepts and technologies