Cash Equities Client Service Analyst jobs at Jpmorgan in United Kingdom

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Job responsibilities

• Write secure and high-quality code using the Java programming language with limited guidance
• Design, develop, and troubleshoot with consideration of upstream and downstream systems and technical implications
• Apply knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Apply technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gather, analyse, and draw conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learn and apply system processes, methodologies, and skills for the development of secure, stable code and systems
• Add to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline e.g. cloud computing, machine learning, and artificial intelligence

Technical expertise

• Experience in developing microservices using the Java programming language with the Spring Boot framework
• Experience in deploying and managing containerized services on Kubernetes
• Experience in using messaging technologies like Kafka
• Experience in designing and implementing RESTful APIs
• A working knowledge of relational database systems like Oracle RDBMS
• A disciplined approach to code management and automated build, testing and deployment best practices
• An interest and natural curiosity in underlying physical infrastructure

Preferred qualifications, capabilities, and skills

• Exposure to cloud technologies
• Familiarity with AI concepts and technologies

As a Full-Time Analyst in the Corporate Analyst Development Program at JPMorgan Chase, you will enhance your technical, analytical, and leadership skills. You will work across various lines of business, driving growth, ensuring operational effectiveness, managing risk, and maintaining our global reputation for excellence.

Job responsibilities

• oles are sourced across different lines of business and a variety of functional groups across the firm; typically in the EMEA region, the majority of analysts are spread across the Corporate & Investment Bank (CIB), with others in Asset & Wealth Management, Commercial Bank or Corporate Functions.

• Lead or participate in projects/tasks that involve data analysis methods driven by business need; identify connections between business opportunities/challenges and underlying data; compile and present analysis back to stakeholders in a concise and effective manner (Analytics rotation).

• Participate in/drive various phases of a project life cycle; engage the right resources and build relationships to meet project goals; track, analyze, report and address project issues, identify, document and vet potential solutions (Project Management rotation).

• Lead the development of a critical process improvement initiative, which may include improvements in process, organization, people and/or technology; collect, consolidate, and organize data to perform analyses, test hypotheses and size opportunities; synthesize findings and formulate recommendations and develop change support materials for improvements (Process Improvement rotation).

• Identify with us your next role upon successful completion of the program, as you build your career at JPMorgan Chase.

The program will begin in July 2026.

Required qualifications, capabilities and skills

• An expected graduation from December 2025 to July 2026
• Excellent problem-solving skills and an ability to thrive in ever changing environments
• Exceptional interpersonal and communication skills
• A strong team player who is proactive, responsive, and can thrive in a fast-paced, collaborative environment
• Aptitude to digest large amounts of information while using it to develop innovative solutions with strong attention to detail
• A desire to participate in a rotational program across all lines of business
• Demonstrated proficiency in Microsoft Excel and PowerPoint
• Enthusiasm for financial services
• Demonstrated leadership in a school or community organization
• A desire to work in the location to which you are applying

Application Deadline

2 November, 2025

After you confirm your application, we will review it to determine whether you meet certain required qualifications. If you do not meet the eligibility criteria you will receive an email notification stating your removal from the application process.

If you meet the requirements, you will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your CV to life and showcase your experience for our recruiting team and hiring managers.

The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.

Applications will be reviewed on a rolling basis.We strongly encourage you to submit your application as early as possible as programs will close once positions are filled.