Client Service Analyst Ask Jpmc Help Bar jobs at Jpmorgan in United Kingdom, London

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job responsibilities

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
• Own the product implementation and training experience for your assigned clients
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary

Required qualifications, capabilities, and skills

• Applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner, and influence others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Our 2-year rotational program is designed to develop the next generation of HR leaders through rotational experiences across the function and offers extensive engagement and learning opportunities.

As a Full-Time Analyst in the Human Resources Analyst Development Program at JPMorgan Chase, you’ll gain a deep understanding of various HR functions and develop expertise in specific areas, such as analytical skills, tools and software. You’ll expand your professional network and gain insights from senior leaders. Working in different teams across the HR function on three 8-month rotations, you’ll receive guidance and support from a peer and senior mentor.

Job responsibilities

• Contribute to projects and develop your ability to make data-driven decisions and provide valuation recommendations.
• Collaborate on the development of strategic HR initiatives.
• Develop your knowledge in teams across the HR function, which could include Compensation, Employee Engagement, Workforce Analytics and Talent Development amongst many others.
• Gain the skills of the future to set you up for success while working with dedicated mangers committed to your professional development alongside firmwide resources.
• Interact with senior leaders and gain a broad understanding of the firm.
• work with the program team to find a roll-off role upon successful completion of the program.

The program will begin in July 2026.

Required qualifications, capabilities and skills

• An expected graduation from December 2025 to July 2026
• Highly motivated individuals passionate about a career within Human Resources with curiosity and eagerness to learn
• Excellent problem-solving skills and an ability to thrive in ever changing environments
• Exceptional interpersonal and communication skills
• A strong team player who is proactive, responsive, and can thrive in a fast-paced, collaborative environment
• Aptitude to digest large amounts of information while using it to develop innovative solutions with strong attention to detail
• A desire to participate in a rotational program across all lines of business
• Demonstrated proficiency in Microsoft Excel and PowerPoint
• Enthusiasm for financial services
• Demonstrated leadership in a school or community organization
• A desire to work in the location to which you are applying

Application Deadline

2 November, 2025

After you confirm your application, we will review it to determine whether you meet certain required qualifications. If you do not meet the eligibility criteria you will receive an email notification stating your removal from the application process.

If you meet the requirements, you will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your CV to life and showcase your experience for our recruiting team and hiring managers.

The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.

Applications will be reviewed on a rolling basis.We strongly encourage you to submit your application as early as possible as programs will close once positions are filled.

As an Advisor Analyst Trainee in Global Private Bank, you will work with a team of bankers, investment specialists, wealth advisors, and lending specialists. The program begins with a five-week immersive global training program, in which you will join Incoming Analysts from around the world to learn more about the firm and how we do business, build technical and professional skills, hear from senior executives and build global networks. For the entirety of the Advisor Training Program, you'll have ongoing formal and informal training opportunities, as well as continued opportunities for development, engagement, and the opportunity to participate in program initiatives. You'll have what you need to succeed – from training and mentorship from senior executives to projects that engage all your skills. You'll be encouraged to network across the firm and discover all our opportunities as you consider your next career move. After the program, many full-time Analysts are promoted to Associates and build long-lasting careers with us.

Job responsibilities

• Work with our team of advisors and specialists to bring in new clients and to serve existing ones
• Deliver highly customized and comprehensive solutions to help protect, manage and grow wealth
• Understand our clients’ unique needs and tailor your approach to exceed expectations requiring work across teams and the firm to provide first-class service

Required qualifications, capabilities, and skills

• An expected graduation date between December 2025 to June 2026
• Highly driven person who enjoys working in teams to develop complex solutions
• Exceptional interpersonal, communication, logical thinking and problem-solving skills
• Excellent organizational skills and ability to multitask
• Genuine interest in financial markets and macro-level economic trends
• Desire to ultimately work with external clients in a relationship building and sales capacity
• Ability to thrive in a fast-paced, collaborative environment
• Highly inquisitive, focused and considerate
• Good judgment and discretion when working with confidential information

2 November, 2025

For more than 200 years, we have been working with innovators, entrepreneurs, industry leaders and their families to help them achieve their unique ambitions, secure their legacies and make a difference in the world. That means providing meaningful, tailored advice now and across generations. The Private Bank helps clients plan, invest, borrow and bank to create the life and legacy they envision. Our advisors help clients achieve their financial goals by delivering the right solutions and services across our industry leading investments, credit, banking and Trust & Estates practices. This individualized attention supports our clients' unique goals and helps build, preserve and manage their wealth over time.

See the Asset & Wealth Management CEO Letter .

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

• To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with “.edu” extension as doing so could result in delays receiving updates regarding your candidacy.
• Select which location you are most interested in - London, Edinburgh or Manchester.
• After you confirm your application, we will review it to figure out whether you meet certain required qualifications.
• If you are advanced to the next step of the process, you’ll receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.
• HireVue is required, and your application will not be considered for further review until you have completed it. We strongly encourage that you apply and complete the required elements as soon as possible, since programs will close as positions are filled.

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

• Manage life cycle of transactions after Sale
• Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
• Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
• Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
• Support the operation workflow to resolve refusals, disputes, and problematic transactions
• Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
• Partner with Trade Sales as Trusted Advisor to enable new business and solutions
• Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
• Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

• In depth knowledge of LC/SBLC mechanisms for Commodity Products
• Strong knowledge/understanding of the Oil & Gas and Commodities industries
• Strong familiarity with key market practices in the sector
• Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
• Ability to work within tight deadlines
• Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

• Trade Finance Commodity expertise
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple system
• Additional European language skills

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical enterpirse experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) Python and AWS deployment
• Strong in programming using Python and should be able to scalable and optimized code
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience in AWS

Preferred qualifications, capabilities, and skills

• Experience in building complex and scalable Software solutions on AWS
• Experience with Terraform and Spark
• Proficiency in building machine learning and pipelines that use Generative AI models on AWS
• Hands on experience in designing and building RAG pipelines
• Experience in Prompt Engineering, Vector Database and AI Agents

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JP Morgan, pulling together the internal teams and resources required to successfully service your book of business.

As a CSM, you will lead in-person meetings, manage client relationships, and coordinate service delivery to ensure client satisfaction with JP Morgan. You will also manage billing accuracy and ensure compliance with company policies.

Job responsibilities:

• Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Manage a CSM Associate(s) and work with VP counterparts to manage client relationships.
• Introduce Senior JPM Management to your clients.
• Maintain client profiles and service level documents for your assigned book of business.
• Complete periodic relationship reviews for your clients.
• Monitor and manage billing for accuracy.
• Coordinate client training of proprietary JPM technology.
• Coordinate service delivery to clients from within JPM, inclusive of staff from internal groups such as operations, accounting, etc., escalating when necessary.
• Ensure personal and client compliance with all company Policies and Procedures.

Required qualifications, capabilities, and skills:

• Bachelor’s degree.
• At least eight years of experience working at a financial services organization focused on servicing Alternatives, Asset Manager, and/or institutional clients.
• Three to five years of direct people management; managing and developing staff and preparing and conducting performance reviews.
• Global Custody and asset servicing experience and knowledge.
• Alternatives knowledge especially experience working on fund accounting and administration services.
• Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, and Data Solutions, among others.
• Strong presentation skills and comfort communicating detailed information to senior level executives.
• Strong project management skills.
• Effective problem solving, oral and written communication skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.
• Ability to prioritize, multi-task, and work with minimal supervision.
• Strong work ethic with a desire to collaborate with the team and manage people.

Preferred qualifications, capabilities, and skills:

• Conversational Spanish skills.
• Experience working at a hedge fund or private equity firm.