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United States
Arizona
Tempe
39 jobs found
04.05.2024
JPM
JPMorgan Card Collections Team Leader Tempe United States, Arizona, Tempe
Resolve complex and escalated employee and customer problems and inquires. Operate with urgency and meet deadlines. Focus on the customer, the organization’s business goals and systems. Recommend and implement enhancements...
Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings. Helps...
Work in a call center environment that requires 100% phone-based customer interaction. Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicate with customers in a...
Leverage Cash Management product knowledge to recommend and promote appropriate Cash Management solutions to branch managed clients while working within the risk parameters that protect the bank. Leverage Chase Business...
Daily review of reports covering all automated customer communications. Proactively identify and document potential production issues, quantify business and customer impacts. Perform root cause analysis of identified issues and bring...
Offer after-hours support to ensure continuity of service. Provide support in the iterative monitoring of program and case management controls. Support in the tracking of Key Performance Indicators (KPIs) which...
Negotiate satisfactory repayment schedules, negotiates settlements and liquidates remaining collateral. Own the litigation action and directly work with outside counsel during the process. Identify trends and improve processes for both...
Resolve complex and escalated employee and customer problems and inquires. Operate with urgency and meet deadlines. Focus on the customer, the organization’s business goals and systems. Recommend and implement enhancements...
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