JPMorgan Card Collections Team Leader Tempe 

United States, Arizona, Tempe 

114295462

Job Summary

As a collections supervisor, you'll tackle intricate employee and customer challenges with precision and urgency, ensuring deadlines are not just met but exceeded. Your focus isn't just on troubleshooting – it's about aligning every action with the strategic goals of the organization and the satisfaction of its customers. Get ready to spearhead initiatives that turbocharge service efficiency, implement game-changing enhancements, and wield data analysis like a pro to propel us towards operational excellence and continuous improvement.

Job responsibilities

• Resolve complex and escalated employee and customer problems and inquires
• Operate with urgency and meet deadlines
• Focus on the customer, the organization’s business goals and systems
• Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
• Execution of control initiatives
• Interpret and analyze data

Required qualifications, capabilities, and skills

• Minimum of two years management in Collections
• Previous financial experience
• High School Diploma or equivalent

Preferred qualifications, capabilities and skills

• Experience managing in a call center environment, preferably in Collections
• Experience in a large department or group within an Operations function
• Advanced proficiency with computer functions strongly preferred
• Bachelor’s Degree
• Bilingual would be a plus