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JPMorgan SPANISH REQUIRED Collections Card Supervisor United States, Arizona, Tempe 926465306
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As a collections supervisor in core accounts you'll tackle intricate employee and customer challenges with precision and urgency, ensuring deadlines are not just met but exceeded. Your focus isn't just on troubleshooting – it's about aligning every action with the strategic goals of the organization and the satisfaction of its customers. Get ready to spearhead initiatives that turbocharge service efficiency, implement game-changing enhancements, and wield data analysis like a pro to propel us towards operational excellence and continuous improvement.
Job responsibilities
- Resolve complex and escalated employee and customer problems and inquires
- Operate with urgency and meet deadlines
- Focus on the customer, the organization’s business goals and systems
- Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
- Execution of control initiatives
- Interpret and analyze data
Required qualifications, capabilities, and skills
- Bilingual - Fluent in Spanish
- Minimum of two years management in Collections
- Previous financial experience
- High School Diploma or equivalent
Preferred qualifications, capabilities and skills
- Experience managing in a call center environment, preferably in Collections
- Experience in a large department or group within an Operations function
- Advanced proficiency with computer functions strongly preferred
- Bachelor’s Degree
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