Global Banking - Client Service Account Manager Associate jobs at Jpmorgan in Singapore

Job responsibilities:

• Leads technology and process implementations to achieve functional technology objectives.
• Delivers technical solutions that can be leveraged across multiple businesses and domains.
• Influences peer leaders and senior stakeholders across the business, product, and technology teams
• Contribute to the design and implementation of a strategic high-volume, high-resilience data processing systems for surveillance and retention.
• Be part of the Global Technology organization spread across of US and APAC to provide end to end design, build and delivery.
• Work collaboratively to ensure team and organization standards are followed and the team is consistently focused on continuous improvements and sustained delivery.
• Employ simple design and pragmatic implementation techniques to promote business value.
• Pair program with team members to build high-quality solutions.
• Be passionate about technology and constantly seek ways of learning new technology and practices
• Mentor junior team members to progress their technical and professional skills. Be open and actively seeking learn.

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Software engineering experience, with firm understanding of various design patterns, cloud native microservices architecture and engineering practices.
• Strong experience working with Java, Spring Boot and Oracle, along with good understanding of Maven build tooling.
• Comfortable in more than two programming languages with a strong understanding of fundamental web/internet technologies.
• Experience with both Private and Public clouds ranging from IaaS to PaaS solutions. Hands on experience with Docker, Kubernetes, AWS EKS and ECS is required.
• Practical experience with unit testing using tools like JUnit or Mockito
• Experience developing or leading cross-functional teams of technologists.
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred qualifications, capabilities, and skills:

• Proficient in SQL preferably across multiple databases.
• Grafana, Cortex, Kibana, Datadog, Cloudwatch, NuGet, JFrog Artifactory experience preferred.

As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you’ll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM. You’ll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.

Job Responsibilities

• Manage, retain and deepen a portfolio of approximately 80-100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
• Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
• Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Balance needs of clients with associated risks and interests of the firm

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts

You will partner with established product, architect, and security members of the team to train and create a motivated development function with newly hired and more junior team members to deliver strategic parts of our control's ecosystem.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity , inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Security Engineering concepts and 5+ years applied experience
• Hands on Python development experience on large/medium sized projects
• Cloud proficiency experience is required.
• Experience with Terraform scripting and deployment
• Deep understanding of Python data structures, standard library, third-party packages, testing frameworks like pytest or unittest, ORM libraries like SQLAlchemy or Django ORM.
• Experience in AWS Data Analytics platform and related services - S3, AWS Glue, RedShift, Athena, Lake Formation, Lambda.
• Application Design and Design Patterns are important, including micro service and cloud design patterns
• Experience working in an Agile Development environment and is able to contribute/facilitate Agile ceremonies.
• Experience with Graph Databases, including OpenCypher and GSQL, or Relational Databases including DML, DDL, and PL/SQL
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle

Preferred qualifications, capabilities, and skills

• Familiar in full stack development having experience creating REST based services on Java/Spring/Spring Boot.
• AWS Experience is preferred

As a Regional Client Service Account Manager within the Client Servicing team, you will be the primary point of contact for our top-tier clients, ensuring that JPMorgan Chase offers the highest standard of service. You will manage all client service-related tasks with efficiency and quality, providing comprehensive account management and escalation support. Additionally, you will leverage AI and technical skills to enhance banking services and drive operational efficiencies and will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences This role provides an opportunity to enhance your career in the Client Servicing space, working closely with our APAC-based clients and their Regional Treasury Centers located in Singapore.

Job Responsibilities

• Act as the primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products
• Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations
• Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.
• Document and maintain a comprehensive inventory of clients’ business activities with the bank
• Communicate proactively with clients on regulatory changes, product innovation and technology enhancements
• Provide client education and training on the bank’s operational process and product functionalities
• Utilize AI and technical skills to analyze data, identify trends, and support decision-making
• Collaborate with internal teams to optimize processes and implement innovative solutions

Required qualifications, skills and capabilities

• Bachelor’s Degree or equivalent
• At least 4-year experience in Product, Client Service, Operations, Project Management or Implementation roles within the banking industry.
• Ability to work well within tight deadlines and good time management skills are required
• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage stakeholder relationships
• Strong analytical skills with the ability to interpret complex data and provide actionable insights

Preferred qualifications, skills and capabilities

• A strong understanding of the cash management business, products, and operational procedures
• Proficiency in AI technologies and technical tools relevant to transaction banking
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Experience in Payments, Treasury Services, or cash management

Step into a pivotal role as a Technical Implementation Manager, where you'll lead the charge in onboarding our clients with state-of-the-art payment and cash management solutions. Our dynamic team is dedicated to pushing the boundaries of innovation, ensuring seamless integration and exceptional client experiences

As a Client Technical Onboarding Vice President in Payments, you will be responsible for leading the technical implementation of payment solutions for both corporate and financial institutional clients. You'll collaborate closely with our Product, Digital Channels, Sales, and Implementation teams to facilitate client onboarding across various JP Morgan payment channels, leveraging Host-to-Host, SWIFTnet FileAct, and API technologies. Be at the forefront of our initiatives to attract new clients and deliver seamless, end-to-end implementations that optimize their payment and cash management processes.

Job responsibilities

• Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones

• Conduct in-depth technical scoping meetings with corporate clients to understand their current systems and future need, ensuring alignment with JP Morgan channels and industry standards

• Draft and present comprehensive SOWs, clearly outlining project deliverables, and timelines

• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements

• Serve as the technical advisor for clients, providing guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes

• Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation

• Contribute to the ongoing development of payment solutions by providing feedback, and insight to Product teams.

Required qualifications, capabilities, and skills

• Strong project management skills

• Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions

• Excellent knowledge of Cash Management solutions and Treasury services

• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

• Experience working in client-facing role, with a demonstrated ability to build relationships and support clients

• Track record of driving results by taking initiative

• A collaborative team player who can work cross-functionally with Product, Sales and Technology teams

2026 Global Private Bank Advisor Training Program – Full Time Analyst – Singapore

Joining our Advisor Training Program means you will be joining a team committed to building client relationships and making meaningful contributions to our business with customized wealth management solutions. You’ll work with a team of bankers, investment specialists, wealth advisors, and lending specialists. Throughout the program, you'll learn about our business and our clients while building your own expertise. Working here means joining a collaborative, supportive team and we want your diverse perspective to help us innovate the next wave of products and solutions for our clients. You'll have what you need to succeed – from training and mentorship from senior leaders to projects that engage all your skills.

As a Full Time Analyst in the 2026 Global Private Bank Advisor Training Program, you will gain exposure to every facet of wealth management, including investments, lending, banking, and trust and estate planning.

You will work with our team of advisors and specialists to bring in new clients and to serve existing ones and deliver highly customized and comprehensive solutions to help protect, manage, and grow wealth. No client has identical goals, so understanding their unique needs and tailoring our approach to exceed expectations requires work across teams and the firm to provide first-class service. Your program will begin with a five-week immersive induction training, in which you will join Incoming Analysts from around the world to learn more about the firm and how we do business, build technical and professional skills, hear from senior executives, and build global networks. For the entirety of the Advisor Training Program, you'll have ongoing formal and informal training opportunities, as well as continued opportunities for development, engagement, and the opportunity to participate in program initiatives.

You'll be encouraged to network across the firm and discover all our opportunities as you consider your next career move. After the program, many full-time Analysts are promoted to Associates and build long-lasting careers with us.

Job responsibilities

• Develop innovative solutions while working in a fast-paced environment
• Build relationships with a team of bankers, investment specialists, wealth advisors, and lending specialists
• Join a team committed to building client relationships
• Make meaningful contributions to our business with customized wealth management solutions
• Work with a team of bankers, investment specialists, wealth advisors, and lending specialists
• Use your diverse perspective to help us innovate the next wave of products and solutions for our clients

Required qualifications, capabilities, and skills

• Exceptional interpersonal, communication, analytical and problem-solving skills
• Excellent organizational skills and ability to multitask
• Genuine interest in financial markets and macro-level economic trends
• Desire to ultimately work with external clients in a relationship building and sales capacity
• Ability to thrive in a fast-paced, collaborative environment
• Highly inquisitive, focused and pro-active
• Good judgment and discretion when working with confidential information
• Expected graduation date of September 2025 through July 2026 from bachelor's or master's program
• Available to start full-time employment from July 2026 onwards

What we do in the Private Bank

Our advisors help clients achieve their financial goals by delivering the right solutions and services across our industry leading investments, credit, banking and Trust & Estates practices. This individualized attention supports our clients' unique goals and helps build, preserve and manage their wealth over time.

Build long-term client relationships

For more than 200 years, we have been working with innovators, entrepreneurs, industry leaders and their families to help them achieve their unique ambitions, secure their legacies and make a difference in the world. That means providing meaningful, tailored advice now and across generations. The Private Bank helps clients plan, invest, borrow and bank to create the life and legacy they envision.

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible. To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to. Do not use an email address with “.edu” extension as doing so could result in delays receiving updates regarding your candidacy.

After you confirm your application, we will review it to determine whether you meet certain required qualifications.

Applications will be reviewed on a rolling basis. We strongly encourage you to submit your application as early as possible as programs will close once positions are filled.

Reasonable Adjustments

J.P. Morgan is an inclusive employer of choice. If you require any adjustments to enable you to perform the essential functions of your job, please do not hesitate to contact your recruiter.