JPMorgan Global Client Services Manager - Vice President 

Singapore, Singapore 

288016978

Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage.

Job responsibilities

• Take complete ownership to support onboarding of new clients (including e-commerce names) and supplement implementation across all Asia locations
• Engage in client deals and participate in client meetings, visits, and deal reviews.
• Spearhead the defined framework of Global Client Service Plus for APAC deals: perform Operational Due Diligence, Production Verification Planning and Testing, Go Live monitoring, and post-go-live metrics review; responsible for remediation and improvement.
• Lead continuous improvements proactively and deliver balanced solutions that consider client requirements with the broader goals of the firm in mind.
• Identify and escalate issues timely that could impact client deliverables, client satisfaction, or conflict with operations risks and controls.
• Provide coordination between various business partners, including the Client Implementation team, Operations, Product Management, Client Service, Technology, etc., to ensure a consistent transformation plan, seamless execution, and strong partnership.
• Present business updates to Senior LOB Executives.

Required qualifications, capabilities, and skills

• Minimum of 10 years of working experience in Operations, Client Service or related disciplines supporting payment and deposit products
• Demonstrates good understanding of e-commerce business operation, country specific regulatory requirements and supplement client & franchise with innovative on-boarding and operational support solution
• Full understanding of Treasury Services business, operations, dealing with e-commerce on-boarding and technology strategy, as well as payment, deposit and liquidity products
• Proven leadership experience and ability to use appropriate methods and flexible interpersonal style to motivate and build a cohesive team for achieving team objectives
• Strong communication and presentation skills; ability to communicate pro-actively and openly with internal and external business partners – to executive level
• Effective delegating, planning and time management skills to meet deadlines and team objectives
• Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements
• Bachelor’s Degree or equivalent

Preferred qualifications, capabilities, and skills

• Full understanding of Treasury Services business, products and operations
• Strong analytical skill, self starter and drive transformation independently
• Effective delegating, planning and time management skills to meet deadlines and team objectives
• Written and spoken Mandarin Chinese skill is preferred as there is requirement to support China clients