Payments - Corporate Sales Sr Associate jobs at Jpmorgan in Colombia, Bogota

In this role you will work closely with Clients, Sales, Product, Operations, and Client Service to enhance global client satisfaction through the delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy.

The individual will manage multiple deals/projects concurrently that may have competing priorities, resources, and timelines.

Responsibilities

• Conduct scoping meeting(s) with client to ensure product requirements are understood and satisfied in accordance with the client's business needs, as well as, the firm's capabilities.

• Attend and lead client engagement including recurring project status meetings.

• Use tracking tools and systems to document current status, issues, and risks for all active projects.

• Serve as an effective point of escalation on behalf of client.

• Attend meetings and training as required to continue development and product knowledge.

• Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.

• Adhere to all JPMorgan Chase department policy and procedures.

Qualifications

• Cash management and treasury services preferred.

• Client-facing experience preferred.

• Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.

• Excellent analytical skills and attention to detail required

• Excellent time management and prioritization skills in a high pressure, competing-priority work environment.

• Able to work in a collaborative team environment and partner with colleagues.

• Willingness to learn and adaptable to change.

• Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)

• Excellent analytical skills and attention to detail required.

• Effective issue resolution and escalation skills.

• Excellent time management and prioritization skills.

Job Responsibilities:

Security Operation

• Protect the company's assets relative to theft, assault, and other safety issues and prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Security system management including regular check, maintenance and trouble shooting
• Provide excellent security assistance/support to stakeholders
• Adhere to all company operating standards and implement
• Remain in compliance with local regulations
• Assist country security manager on project management, daily security operation, regulatory inspection, guarding management, emergency response and incident investigations etc.

Pre-Employment Screening

• Research and analyze the background of potential and existing hires. Communicate and explain any discrepancies that are found in the course of verification to the respective requestors.
• Prepare reports concerning investigations, security needs and recommendations.
• To assist in invoice processing and submission, generating monthly metrics or whenever required.
• To be actively involved in vendor management and working with vendors to expedite screening results.
• Handle time sensitive queries from different Line of Businesses and resolve issues.

Required qualifications, capabilities, and skills

• Bachelor’s degree, or equivalent job experience
• Requires at least 5-8 years of experience in security operation (Financial Industry preferred). Familiar with physical and technical security standard concepts, practices and procedures.
• Strong oral and written communication skills (English) to deal with internal client’s requests, questions and issues.
• Capability to work under pressure and following complex instructions
• Fund of knowledge of security system (Access control, CCTV) and local police bureau security requirement
• Strong interpersonal skills
• Capability to manage multiple tasks
• Computer skills–Microsoft Suite (Excel, Word, PowerPoint, Teams).
• Able to co-ordinate with external vendors on the verification of background checks on all potential & existing hires and able to liaise with internal clients (HR, LOBs) in obtaining information, and resolving discrepancies found from these background checks.
• Experience 4 years and above. OR Candidates with 2-3 years of previous work experience in Background Screening will be highly preferred.

As an Operations - Back Office Analyst within the Colombia Operations team at JPMorgan Chase, you will be responsible for controlling the end-to-end payments process. You will ensure the accuracy and timeliness of the activities, assist in liquidity management, generate corporate metrics, and participate in operations projects. This role provides an opportunity to work in a dynamic environment, where your strong leadership, project management skills, and attention to detail will be highly valued.

Key Responsibilities would include:

• Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels
• End to End process responsibility and to be in control of End of day reports, cut-offs and critical reports.
• Responding to routine queries/complaints and ensuring completeness
• Identify opportunities for process efficiency & implement in a controlled manner.
• Exhibit effective communication with key stakeholders.
• Exercise good judgment and degree of confidentiality.
• Work with the team to achieve common objectives.
• Work in partnership with Local/Global Operations Risk Manager for QA Tests, MIS, Audit etc.
• Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Participate in complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration.
• Participating in meetings at the operational and project level, providing continuous feedback on project status

Qualifications Preferred:

• Graduate in finance / accounting preferred - with experience in financial services industry.
• Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of payments/fraud/compliance /sanctions screening is a plus)
• Working/Expert Knowledge of domestic payment conventions & practices is a must.
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time.
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Required:

• Excellent written & oral communication skills and Strong analytical skills
• Sound understanding of risk management, audit methodologies.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem-solving techniques to solve business issues
• Strong project management and analytical skills
• Knowledge of MS Access, Excel, PowerPoint, and Word.

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As a Corporate Sales Vice President you will be part of the coverage team, helping to cover Local Large Corporates & Multinational Clients, companies operating in Colombia. The position is based in Bogota, Colombia.

Job responsibilities:

• Work with Bankers and other LOBs to build and manage the firm’s relationships with Local Large Corporate clients & Multinationals based in Colombia, helping to maintain regular calling across the client portfolio
• Work intimately with domestic and overseas coverage and product partners to identify opportunities to provide sophisticated treasury solutions to clients
• Stay current on all aspects of the client relationship, including revenue levels, credit exposure, KYC compliance etcetera
• Conduct comprehensive client analysis to identify strategic opportunities to market JPMorgan's payments services products and solutions to address client specific needs
• Negotiate and finalize documentation for pricing updates, RFPs, client events and other ad-hoc proposals
• Responsible of Know Your Client (KYC) processes as related to record remediation, renewals and new on-boarding
• Manage and respond to client screening and disposition requests (GFCC, sanctions, AML, anti-corruption, PEP, news, etc.)
• Manage pipeline information accuracy and other sales governance processes through Corporate sales tool
• Streamline reporting and create scalability in order to support new initiatives

Required qualifications, capabilities, and skills

• Have strong sales skills, analytical toolkit as well as good research abilities
• Enthusiastic, highly motivated and effective under tight timeframes and pressure
• Excellent communication abilities and sales orientation
• Highly independent with good ability to work efficiently with offshore teams
• Minimum 5-year experience in Portfolio Management or Core Cash Sales
• Travel is required around 15% of time
• Fluency in English and Spanish communication; written and verbal
• Strong Excel and PowerPoint skills
• Knowledge of Corporate Banking / Cash management and investment products

Role & Responsibilities:

In this role you will work with business heads, responsible for supporting execution of strategic plan, reviewing/explaining financial performance and drivers of revenue and expenses for their respective products and advise. You will rely heavily on MS Excel to analyze/compile/report data, and MS PowerPoint to craft succinct and powerful narratives that connect numerical data with real-life activity. You will need strong quantitative skills, as well as the ability to story tell with data. You will need to clearly communicate numerical data. The ideal candidate will be comfortable interacting and influencing across a diverse slate of stakeholders: diverse in both seniority and geographic location.

• Key point of contact for front office and support functions to help achieve business objectives. Drive data-driven analysis to help facilitate decision making
• Responsible for creating senior management presentations, project execution, financial performance reports or townhall presentations for the Payments business
• Help communicate the business strategy, performance and priorities globally. Proactively and on request provide strategic analyses and reporting to facilitate business progression
• Support business head through budgeting, forecasting and expense management process
• Support the country heads and business transformation with annual investment plan, including preparing monthly financials and building multi-year business cases. Lead the process on cross LOB allocations, by suggesting methodologies and managing communications.
• Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques. Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards
• Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis
• Ensure the business is in compliance with LOB and corporate-wide objectives and policies
• Build effective relationships and work closely with F&BM colleagues across Payments and Banking

Skills, Qualifications & Experience:

• Bachelor’s degree and experience in a strategic or similar role
• Minimum 4 years of experience within Financial Services
• Proficiency with Excel and PowerPoint – Alteryx or Tableau is a plus.
• Strong organizational and time management skills; flexibility, ability to prioritize requests and multi-task and project management skills
• Enthusiastic, self-motivated and effective under pressure
• Strong analytical and numeric skills, excellent attention to detail
• Strong communication, influencing and relationship building skills; team player
• Understanding of Payments preferred
• Ability to work well individually and partner effectively
• Pro-active and problem-solving mind-set with ability to identify, clearly present and implement solutions
• Comfortable presenting to senior (ED/MD) audiences, strong written and verbal communication skills, ability to work cross-functionally with multiple competing priorities and deliverables
• Self-motivated, tenacious and able to work with high degree of independence
• Excellent written and oral communication skills
• Fluent in English. Portuguese is a plus.

Job Responsibilities

• Conduct weekly staff meetings and regular check-ins with Payments partners.
• Serve as a customer advocate and liaison to enhance service quality across product and operational areas.
• Manage client relationships and internal service providers, resolve issues, direct production, and establish/monitor client SLAs.
• Ensure 100% tracking of client requests in near real-time, improving case data quality to reduce transactional inquiries through proactive client engagement, digital adoption, and pain point reduction.
• Drive exceptional client and team outcomes by identifying long-term solutions, analyzing client data, and developing strategies.
• Perform quality controls and monitor KPIs.
• Lead root cause analysis and guide product quality control by coordinating resolution and escalation of customer issues, application bug reports, and enhancement requests.

Required qualifications, capabilities, and skills:

• Minimum of 5 years of managerial/leadership experience.
• Over 5 years in a Service or Client Relationship-focused environment.
• Strong people, project, and risk management skills with a passion for excellence.
• Comprehensive understanding of Wholesale Payments products, processes, and relevant market knowledge.
• Fluency in Spanish and English.

Preferred qualifications, capabilities, and skills:

• Ability to act with authority and influence others to take appropriate action; drive decisions and manage through conflict and change.
• Negotiation and strategic planning skills.
• Strong oral and written communication skills.
• Excellent problem-solving, analytical skills, and attention to detail.
• Diversity and Inclusion