Account Specialist jobs at Jpmorgan in Canada, Toronto

As an EMEA Client Service and Onboarding Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our regional clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with Implementations, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

Job Responsibilities:

• Implement cash management solutions of varying size and complexity, primarily in EMEA.
• Oversee multiple projects, serving as the central point for both internal and external customers.
• Partner closely with Sales, Product, Client Service, Operations, and other internal partners to ensure successful project delivery and client experience.
• Develop project plans for each deal, incorporating the methodology used within the Project Management Team, and provide guidance to clients regarding their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Collaborate with internal and external parties to deliver solutions within minimum time frames.
• Provide accurate and timely implementation statuses and escalate issues impacting client experience or target dates.
• Support team colleagues as required.
• Identify and communicate process gaps and improvement opportunities; own improvement initiatives and be recognized by partners as a process expert.
• Adhere to all JPMorgan Chase department policies and procedures.
• Attend meetings and training as required to continue development and product knowledge.

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues.
• Effective issue resolution and escalation skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience working with Treasury Services and Securities products is an advantage.
• A second, fluently spoken European language (French, Spanish, Italian) would be beneficial.

We are excited to offer an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a French Bilingual Account Specialist, you will be an advocate for our merchants and internal Chase partners, offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will provide phone support to our US and Canadian merchants, ensuring first call resolution with empathy and respect.

Job Responsibilities:

• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Approach problems logically and with good judgment to ensure first call resolution for each customer.
• Navigate multiple applications while staying engaged with our customers.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Demonstrate extreme adaptability in a fast-paced environment.
• Abide by all applicable regulatory and department practices and procedures.
• Work independently and in a team environment.

Required Qualifications, Capabilities, and Skills:

• Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.
• High School Diploma or equivalent required.
• Bilingual proficiency in French and English is required.
• Ability to work flexible hours, including weekends and late shifts.This position offers a shift premium for those scheduled between 3:30 PM and 12:00 AM.
• This role requires working in the office five days a week.

Job responsibitlies• Builds and maintains a 'healthy' pipeline of 'prospects' and 'opportunities'.
• Lead-to-call response times <1 hr.Inside Sales Reps handle predictable concerns that arise during the sales process; successfully finalizing agreement on terms.

• Maximizes all interactions with the prospect to demonstrate the value of becoming a CPS merchant.
• Makes 'recommendations' and provides strategic advice to communicate value to the prospect.
• Strong execution of all sales-related, and non-sales-related administrative tasks.
• Timely and accurate lead tracking and reporting using Salesforce
• Contract Preparation - effectively prepares and collects all contracts and related documents.
• Familiarity with Anti Money Laundering policies and corresponding merchant applications requirements.

Required Qualifications, Skills and Capabilities

• Bachelor's degree or equivalent training in business or sales management in lieu of degree.
• Requires one to two years of outside sales experience.
• Good selling, communication, and interpersonal skills.
• Knowledge of Chase's products and pricing practices.

Job Responsibilities:

• Answer externals calls from merchants calling with e-commerce inquiries and also internal calls
• Respond to email inquiries from internal and external partners
• Assist with special projects such as terminal software and hardware launches
• Manage and complete technical escalations

Required Qualifications, Skills and Capabilities:

• Minimum 3 years of Point Of Sale experience

• High School diploma/GED required
• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Bilingual strongly preferred

Account Executive, Mid-Market Sales

As an Account Executive, Mid-Market Sales, you will be responsible for meeting monthly and annual revenue goals by selling a suite of commerce solutions to our current and prospective client.

Job Responsibilities

• Sell products and services to new customers through face to face, digital and/or phone based contact
• Develop an in-depth understanding of clients current needs and future strategy
• Identify and self-source client opportunities; this may include developing a vertical market strategy, to effectively sell to clients with complex requirements (Ecommerce /Integrated POS /Multi Location/ VAR)
• Possess deep knowledge of company's products and pricing to facilitate sales efforts, while aligning daily activities to accomplish strategic business objectives
• Negotiate with clients to price products and services competitively while generating revenue, as a trusted advisor, leveraging core knowledge, to recommend and promote payment processing solutions to clients
• Understand internal credit processes and advance working relationship with credit partners
• Maintain sales records and prepares sales reports as required
• Protect the firm by applying sound risk management protocols; Is knowledgeable of compliance and risk issues to escalate to management as appropriate; will collaborate to determine solutions.

Qualifications:

• University degree preferred
• Generally at least 5 years of B2B (business to business) sales experience with a proven track record of self-sourcing leads, resulting in meeting revenue goals in a solution selling environment
• Strong tele sales ability, exceptional written. verbal communication skills, time management, organizational & planning skills and ability to manage multiple priorities concurrently
• Superior partnership skills, and ability to work with teams across multiple functions
• Ability to help identify innovative solutions to best serve customers. mobilize internal networks and resources
• Ability to travel up to 25%