Technology Support Ii - Commercial Card jobs at Jpmorgan in Argentina, Buenos Aires

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Business Engagement and Incident Management

• Work closely with technology teams, business desks, exchanges, and vendors to provide daily support to various Investment Banking functions by promptly resolving production requests and issues under a highly pressured environment.
• Take ownership in issues and manage them in a timely manner to ensure minimum disruption to internal and external clients.
• Identify, communicate, diagnose, and resolve functional and technical incidents.
• Proactively record and track actions from system incidents to ensure root cause remediation and recurrence prevention.
• Participate in support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team with a follow-the-sun support model.
• Work in Central time zone.

Change Management and Subject Matter Expert

• Work closely with business stake holders and application developers to plan, review, and execute application change releases into production environment.
• Conduct regular stability review with application owners and act as a regional subject matter expert for assigned applications.

Continuous Improvement

• Take lead on application improvement initiatives including Monitoring, Stability, Resiliency and Capacity
• Develop and utilize appropriate tools to improve operational efficiency and actively participate in a DevOps environment.

Skills Required

• Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
• Good time management skills and the ability to schedule workload.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills to communicate at various levels confidently and clearly.
• Excellent communication skills in managing production incidents.
• Ability to work under pressure and deliver on time.
• Solid working experience in large Financial / Banking Applications
• Proactive, adaptive, and independent with proven capability to lead a project initiative.

Skills Desired

• Experience of vendor products GMI, ROBOT and Aldon
• Strong knowledge in Futures and Options products and their clearing processes
• Knowledge in Unix/Linux environment

Academic Qualification

• Minimum – A Bachelor Degree in technology discipline

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

As a Technology Operations team member, you will serve as liaison between Operations and the Technology Support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

Key Responsibilities:

• Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
• Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

Qualifications:

• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
• Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
• Ability to interact with individuals on all organizational levels
• Establishes strong working relationships with team members and across functions
• Ability to communicate with technical and non-technical customers
• Able to work under pressure to resolve issues affecting the production services
• Excellent analytical skills

Additional proffered (not required) skills:

• Professional experience in a large-scale, high availability, fast paced, distributed environment
• Understanding of monitoring tools
• Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
• Experience with Tandem batch processing, including submitting jobs and validating data
• Knowledge of relational databases
• Unix shell scripting such as ksh, Perl or Python
• Basic knowledge of networking technology
• Amazon Web Services

Job responsibilities

• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Applies technical knowledge and SRE discipline across the day to day work to continually improve infrastructure processes and security posture
• Drive automation and self-healing agenda to ensure continually uplifting service maturity
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Proficiency in operating and managing cloud-based services using IaC (infrastructure as code, Terraform or similar)
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in Java technologies
• Experience across the whole Software Development Life Cycle
• Fluent in English

Preferred qualifications, capabilities, and skills

• AWS Practitioner and Google Cloud certifications are highly desirable.
• Knowledge of federated trust models for identity and security with hybrid + public cloud infrastructure (AWS, Azure, GCP)

In this role you will be facing different challenges such as:

• Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!
• Performing daily analytical activities where you will put to practice your knowledge, skills andindependent thinking;
• Strong partnership with key stakeholder, finding ways to collaborate together.

And these are some of the activities you will be responsible for:.

• Full operational support to fixed income & other financial instruments which are traded regionally.
• Opening/closing internal operations systems and other several reports for fixed income.
• Resolving issues for our clients, take ownership on them and display client oriented focus.
• Creating your own relationship with the different teams that you interact with, partner with them on a day to day basis to perform more efficiently
• Speak Up! Come up with ideas on how to fix process and technology gaps and follow them through to completion
• Executing trade and position reconciliations.
• Ensuring timelines and client service delivery standards are continually achieved.
• Escalating issues in a timely manner.

What do we ask for this position?

• Graduate or bachelor student in Economics, Business Administration or Finance related.
• Team player and willingness to collaborate.
• Sense of accountability and ownership of issues until resolution
• Relevant experience in related functions or businesses is a plus.
• Have 2 years of experience in similar or related functions.
• Be English fluent or advanced.
• Excel and Fixed Income knowledge is a plus.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

• Generous vacation, exam and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and
• for you and your family, including domestic​ partners.
• which provides personal and confidential advisory on psychological, financial and legal matters.
• Wellness programs – e.g. Yoga, stretching and mindfulness classes delivered on premises.
• Language classes, mentorship programs and customized trainings.
• Platform for employee discounts in Buenos Aires.
• Many others that will be presented to you if you join the team.

More info can be found here:

Job Responsibilities:

• Leverage technical skills to develop SQL code to mine large complex data sets (via Toad, Alteryx, etc.)
• Use critical thinking skills to learn the business process, identify ROE opportunities, and use analytics to develop initiatives to capitalize on those opportunities
• Create analytical or statistical models (e.g., Python) as a solution when a business opportunity is identified
• Harness leadership skills which allow you to work independently, take ownership, and accountability of the projects assigned to you
• Align to evolving business priorities and deliver on strategic solutions that drive successful execution on those priorities
• Design and develop rich visualization dashboards that efficiently summarize performance metrics and KPIs and provide self-serve capability to the end-users in intuitive and meaningful ways
• Coordinate with multiple business partners to ensure that all business needs and projects are appropriately identified, prioritized, and executed. Manage delivery in agile format
• Provide strategic partnership on executing on data strategy that promotes modern data architecture, governance, and democratization of data access

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Statistics, Economics, or other relevant field and 5 years of relevant work experience. Advanced degree is preferred.
• Strong oral and written communication skills to clearly communicate solutions/recommendations to end users
• Track record of executing large-scale automation initiatives using data exploration, enrichment, and preparation tools such as Alteryx
• Subject matter expertise in data visualization tools such as Tableau and ability to identify best practices and uphold highest standards of quality in dashboards and analytical solutions
• Experience with big data technologies and programming languages including Python, Spark, or Scala.
• Solid proficiency in developing reporting solutions and providing data analytics.
• Ability to perform independent research and discovery around data environments, processes, and tools and provide impactful solutions
• Ability to adapt to new technologies and data tools and work independently as well as within a cooperative, team environment
• Ability to manage execution and delivery of multiple projects in an agile manner and adapt to changing business priorities while still meeting delivery deadlines.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in a relevant field
• Experience in modernizing reporting and analytics delivery infrastructure
• Ability to foster innovation including Big Data technologies along with the development of programs to train and enhance associate skillsets

*** Relocation assistance is not available for this role.

Job Responsibilities:

• Support global applications customers within the production environment, including an extensive and practical understanding of the application
• Maintain global relationships with various other support teams as well as business users.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.
• Interface with Business users as necessary for defining requirements and streamlining design.
• Modify and enhance existing system to incorporate new functionality and to optimize them for performance.
• Provide production support by identify root cause and propose solutions.
• Establish working relationships with various application teams and key team members and across the technology organization as appropriate.

• Interact with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Strong analytical skills.
• Client Oriented.
• Solid Organizational skills; detailed oriented and great reading comprehension.
• Capable of handling changes/uncertainty by quickly adapting to new processes.
• PL/SQL or SQL.
• Knowledge in Git, Unix, Linux, Java
• Basic knowledge of AWS, CloudWatch and Datadog

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework