Manager Software Engineering Onboarding Experience Mailchimp jobs at Intuit in United States, Atlanta

Hybrid - Atlanta, based preferred

Leadership & People Management

• Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
• Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
• Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
• Champion career development, mentoring, performance management, and team enablement.

Technical & Operational Execution

• Serve as a technical authority and escalation point for complex customer and support issues.
• Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions.
• Partner closely with mid-market stakeholders to improve supportability across assisted experiences.
• Drive initiatives that enhance customer resolution rates and reduce friction in the support journey.

Customer-Facing Strategy

• Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action.
• Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps.

Cross-Functional Communication & Influence

• Build strong relationships across product, customer success, and cross-functional business partners.
• Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies.
• Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics.

Data-Driven Decision Making

• Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics.
• Drive initiatives that promote scalability, automation, and repeatability of support processes.

Qualifications

• Bachelor’s degree or equivalent experience in a technical or business-related field.
• 5+ years of leadership experience , with at least 3 years managing high-performing technical teams.
• Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams.
• Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment.
• Experience in mid-market support , internal communications , or supportability strategy is strongly preferred.
• Deep understanding of SaaS platforms , customer support systems, and customer success best practices.
• Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences.
• Demonstrated experience in driving cross-functional alignment , developing internal strategies, and delivering results that directly improve the customer experience.

Preferred Attributes

• Background in technical support, SaaS, or customer experience leadership.

• Set a bold vision for mobile – Define how our apps can uniquely empower small businesses to grow their audience, run campaigns, and build customer relationships from anywhere.
• Lead the mobile roadmap – Shape the end-to-end product strategy for iOS and Android, balancing core improvements with innovative, cross-platform opportunities.
• Enable two-way customer engagement – Build tools that let business owners communicate directly with customers, manage replies, and nurture relationships in real time.
• Deliver omnichannel value – Extend Mailchimp’s capabilities across touchpoints, integrating with web, email, and other surfaces to ensure mobile supports a full-funnel journey.
• Integrate the Intuit ecosystem – Create seamless experiences across Mailchimp, QuickBooks, and other Intuit tools, empowering small businesses to market smarter and operate more efficiently.
• Drive innovation with native capabilities and AI – Leverage platform features like push notifications, widgets, and personalization to make every interaction relevant and effortless.
• Be deeply customer-led – Partner with research, data science, and support to understand customer needs, prioritize high-impact work, and test rapidly.
• Deliver with excellence – Collaborate with engineering, design, and marketing to launch high-quality, performant updates. Define success metrics and continuously improve.
• Mentor and influence – Uplevel junior PMs and help shape how mobile fits into our broader product strategy, working closely with senior leaders across Intuit.

• 5-7 years of product management experience, with 3+ years leading mobile product development at scale.
• Deep mobile expertise, including familiarity with native UX, platform patterns, development practices, and app store dynamics.
• Strategic mindset, with a strong ability to define vision, prioritize ruthlessly, and communicate clearly across org levels.
• Customer obsession, with a strong pulse on the needs of small businesses and service-based entrepreneurs.
• Cross-functional fluency, with experience working closely with engineers, designers, marketers, and data teams.
• Strong analytical skills, with a data-informed approach to decision-making and experimentation.
• Experience building communication or messaging features, or integrating across multiple product surfaces, is a plus.
• Bonus: Experience with Intuit products, or products that blend marketing, commerce, and financial tools.

• Serve as a dedicated trusted advisor, ensuring customers fully leverage IES to meet their business needs.
• Own the customer lifecycle, driving product adoption and customer satisfaction.
• Conduct regular check-ins, business reviews, and proactive outreach to assess customer health and provide guidance.
• Guide customers on high level IES features, best practices, and AI-powered insights to improve efficiency and growth.
• Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Support, Product) to resolve issues efficiently.
• Monitor key customer success metrics, such as health scores, usage trends, and retention indicators, to identify risk and expansion opportunities.
• Proactive identification of additional Intuit product ecosystem solutions to bring value to customers needs, and collaboration with Account Managers to introduce relevant products and services.
• Lead churn prevention strategies, ensuring customers see long-term value and remain engaged.
• Provide consistent feedback to support teams, influencing enhancements that better serve mid-market businesses

• 3+ years of experience in Customer Success, Account Management, or B2B Client Engagement.
• Experience working with mid-market customers, particularly in industries that require multi-entity financial management, inventory tracking, and AI-driven forecasting.
• Proven track record of driving product adoption, improving retention, and delivering business value.
• Strong problem-solving skills with the ability to proactively identify risks and implement solutions.
• Excellent communication and relationship management skills, capable of guiding customers at all levels.
• Experience in SaaS, cloud-based enterprise solutions, or financial management platforms.
• Ability to work cross-functionally with Sales, Support, and Product teams to drive seamless customer experiences.
• Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards.

As the, you will:

Leadership & Team Management:

• Build a world-class Sales Development organization by coaching and motivating leaders to drive performance, accountability, and continual improvement.
• Lead BDR Managers and their respective teams of BDRs to deliver on business objectives
• Foster a culture of collaboration, innovation, and excellence, attracting and retaining top talent.

Strategy & Execution:

• Define and execute the vision, strategy, and roadmap for sales development, aligned to the growth objectives of our mid-market new business sales team.
• Partner with Marketing, Sales, and other cross-functional teams to create and refine demand generation strategies and lead qualification processes.
• Develop frameworks to ensure quality handoffs from Marketing to BDRs and then to the Mid-Market Account Executives.

Pipeline Growth:

• Drive sustainable pipeline generation through outbound prospecting, inbound lead qualification, and ecosystem partner channel development.
• Ensure that the BDR team delivers high-quality opportunities that convert into closed deals, contributing to the growth of the mid-market segment.
• Use data-driven insights and metrics to continuously refine strategy, processes, and resource allocation for maximum pipeline impact.

Operational Excellence:

• Establish scalable systems, processes, and tools to improve team efficiency and productivity.
• Implement and maintain rigorous performance tracking, forecasting, and reporting mechanisms to ensure alignment with corporate goals.
• Collaborate to enhance lead scoring models, CRM workflows, and Sales-Marketing alignment.

Coaching & Development:

• Act as the primary mentor for BDR Managers, ensuring they are equipped to coach their teams effectively.
• Develop and execute training programs to continuously upskill the BDR team on prospecting techniques, product knowledge, and industry insights.
• Encourage feedback and foster an environment of experimentation to refine go-to-market efforts.

Cross-Functional Collaboration:

• Partner closely with Mid-Market Sales leaders to ensure alignment between Sales Development and New Business goals.
• Work hand-in-hand with Marketing to optimize demand generation campaigns and outbound messaging strategies.
• Represent the Sales Development function in executive leadership meetings, sharing insights, challenges, opportunities, and results.

• Experience:
  • 10+ years of experience in sales development, business development, or new business sales roles, with 5+ years in leadership positions managing managers and teams.
  • Proven success building and scaling sales/BDR teams within a fast-growth, scrappy, or startup-like environment, especially around new market segments.
  • Deep understanding of mid-market sales dynamics and long-cycle consultative selling.
• Leadership:
  • Exceptional leadership skills with a proven track record of inspiring and motivating teams to deliver results.
  • Experience coaching leaders to cultivate talent and scale organizations effectively.
  • Executive presence with the ability to influence and communicate effectively across all levels of the organization.
• Strategy & Results:
  • Demonstrated ability to define and execute innovative strategies that drive pipeline growth in alignment with business priorities.
  • Hypothesis-driven and analytical thinker with a data-informed approach to optimizing processes and decision-making.
• Collaboration:
  • Strong cross-functional experience working with Marketing, Sales, and Revenue Operations to drive shared initiatives.
  • Ability to build trusted relationships across teams and functions, empowering alignment and shared accountability.
• Technical Skills:
  • Expertise with CRM tools (e.g., Salesforce), sales enablement platforms, and analytics frameworks for data-driven decision-making.
  • Familiarity with modern outbound techniques (e.g., sequencing tools, LinkedIn Sales Navigator, etc.).
• Cultural Fit:
  • Entrepreneurial mindset and willingness to roll up your sleeves to build from the ground up.
  • Customer-obsessed with an unwavering commitment to delivering value.

• Deliver revenue by acquiring mid-market customers, owning the entire sales cycle through close
• Create and close opportunities within your assigned territory
• Deploy a multi-channel outbound prospecting strategy to engage high-fit companies and generate pipeline
• Engage prospects with genuine curiosity to uncover challenges, demonstrate the value of Mailchimp and persuade them to make a change
• Conduct demos of our omnichannel suite of products, including email, SMS and transactional, that communicate the value of switching to Mailchimp
• Leverage value based selling by providing tailored insights, sharing social proof and demonstrating ROI to persuade customers to change
• Demonstrate advanced marketing knowledge to act as a trusted advisor to the customer

• 4+ years of new logo B2B SaaS sales experience, preferably in a full-cycle hunter role
• Consistent track record of hitting or exceeding quota targets in a fast-paced, high-volume environment
• Experience working with mid-market companies and organizations, including growing + sophisticated marketing functions
• High level of business acumen and marketing knowledge
• Strong drive for results, and the ability to deal with ambiguity
• Hungry for feedback and exceptional at applying feedback to improve results
• Excellent verbal and written communication skills
• Competitive, collaborative, and highly creative

As the Senior Strategy and Operations Manager for Service Partnerships, you will be partnering with the Head of Strategic Partnerships to shape our partner strategy, define the operational framework for how we work with partners, and drive the execution of key initiatives that accelerate growth. This role requires a blend of strategic planning, analytical rigor, cross-functional leadership, and operational excellence. You will also partner closely with leaders across Sales, Partner Development Manager, Marketing, Product, and Finance to build a world-class service partner ecosystem.

• Partner Strategy & Planning:
  • Lead the annual and quarterly strategic planning process for the Service Partnerships team, ensuring alignment with overall company objectives.
  • Develop and refine our Ideal Partner Profile (IPP) and partner segmentation model to focus our resources on the highest-impact relationships.
  • Analyze market trends, competitive landscapes, and internal data to identify new opportunities for partner growth and program expansion.
• Go-to-Market (GTM) Program Development:
  • Design, launch, and manage scalable GTM programs and plays tailored for our service partners (e.g., co-selling initiatives, referral programs, industry-specific solutions).
  • Collaborate with Partner Marketing and Sales Enablement to create playbooks, assets, and training materials that empower partners to succeed.
  • Ensure seamless execution of GTM initiatives by establishing clear processes and communication channels with the sales and partner management teams.
• Operational Excellence & Process Optimization:
  • Establish and run the operating rhythm for the partnerships organization, including pipeline reviews, performance dashboards, and quarterly business reviews (QBRs).
  • Identify bottlenecks and inefficiencies in our partner processes (e.g., onboarding, deal registration, payments) and lead initiatives to streamline and automate them.
  • Act as the primary business owner for our partnership technology stack (e.g., PRM, CRM), ensuring it supports the needs of the business.
• Performance Measurement & Analytics:
  • Define and manage the key performance indicators (KPIs) for the service partner program, including partner-sourced revenue, new customer acquisition, and partner satisfaction.
  • Develop and maintain dashboards and reports to track performance, providing actionable insights and strategic recommendations to leadership.
  • Conduct deep-dive analyses to measure the ROI of partner programs and inform future investments.
• Cross-Functional Leadership:
  • Serve as a key strategic advisor to the Head of Partnerships and other senior leaders.
  • Build strong, collaborative relationships with stakeholders in Sales, Marketing, Finance, Legal, and Product to ensure alignment and drive initiatives forward.
  • Act as a senior escalation point for complex deal structures and commercial negotiations involving partners.

• 7+ years of experience in a strategic or operational role, such as business operations, sales strategy, GTM strategy, or management consulting.
• Direct experience working with or managing channel/service partnerships in a B2B SaaS or technology environment is strongly preferred.
• Proven success in designing, launching, and measuring the impact of strategic programs and GTM initiatives.
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and data-backed recommendations. Proficiency with Salesforce is required; experience with BI tools (e.g., Tableau, Looker) is a plus.
• Exceptional project management and organizational skills, with a demonstrated ability to manage multiple complex projects from conception to completion.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and build consensus among stakeholders at all levels, including senior executives.
• An outcome-driven mindset with a bias for action, capable of seamlessly moving between high-level strategy and tactical execution.
• Bachelor's degree in Business, Finance, Economics, or a related field. An MBA is a plus. Or equivalent work experience.

• Be responsible for roughly 80-90% hands-on coding and serve as a technical leader by mentoring junior engineers and applying technical expertise to challenging programming and design problems
• Drive the design and implementation of reliable and scalable backend software solutions that solve critical customer problems and interact with numerous other services.
• Deliver high quality web application code and contributing to overall site stability by conducting code reviews and writing unit and integration tests
• Contribute to the design/architecture of the project and developing web software while implementing best practices for architecture, design, coding standards & CI/CD
• Work collaboratively with AI experts and integrate AI into existing systems, leveraging expertise and guidance as needed
• Propose AI solutions that can be applied to a variety of problems

• BS/MS in Computer Science or related area or equivalent experience
• 5+ years of experience developing systems/software for large businesses using Java/J2EE, Python, or Go
• Strong communication skills with a demonstrated ability to explain complex technical issues to both technical and non-technical audiences
• Experience with databases, cloud, APIs, and other technologies to ensure that the application is scalable, secure, and performant.
• Experience with unit testing and Test Driven Development (TDD)
• Experience developing, maintaining, and innovating large scale, consumer facing web applications

• Possess basic understanding of AI concepts and foundations
• Ability to work collaboratively with AI experts and integrate AI into existing systems as needed, with guidance
• Familiarity with data and metrics required for building and evaluating AI models
• Conversant with AI Native principles and able to apply them to software development
• Strong problem-solving skills and ability to think creatively about software and AI based solutions
• Ability to communicate effectively with cross-functional teams
• Ability to keep up-to-date with the latest trends and advances in AI technology and incorporate them into software development practices.