Senior Customer Success Manager - jobs at Informatica

This is a Remote individual contributor role based in the United States, reporting to a Manager, Customer Success Architects. You will work on complex technical challenges where analysis of situations or data requires in-depth evaluation of multiple variables and factors.

Working with the Customer Success Manager, you will engage with customers immediately after the point of sale to: • Understand customer goals and desired outcomes • Develop and map architectural blueprints aligned with customer success metrics • Provide post-sales technical expertise • Ensure customer requirements are met and solutions are functioning according to specifications

Informatica Intelligent Data Management Cloud (IDMC): Cloud Integration Services: - Cloud Data Integration (CDI) ∙ Batch processing ∙ Real-time integration ∙ Change Data Capture (CDC) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (CDIR) - Cloud Data Quality (CDQ) • Platform Capabilities: - AI-powered CLAIRE® engine - Cloud-native architecture - Multi-cloud support - Elastic processing - Serverless computing

Development & Operating Systems: • Programming Languages: - Python - Core Java • Operating Systems: - Linux - Windows

• As a Senior Solutions Architect, you will provide architecture and design, use case development, feature mapping, consulting, and solution implementation advice for our customers while working with Customer Success Managers, Professional Services, and Product/Engineering teams.
• As a Senior Solutions Architect, you will need to be, patient, and passionate about guiding customers through our products and solutions. You must demonstrate ability to collaborate across departments and communicate with both technical and business audiences.
• You will show a commitment to learning new technology trends within Informatica and across other enterprise products.

• Lead architecture design, use case development, and solution implementation projects for enterprise customers • Partner with Professional Services teams to ensure seamless handoff for broader service engagements • Collaborate with Product/Engineering teams to align solution designs with best practices and provide valuable product feedback
• Be an trusted technical advisor to customers and coach to co-workers throughout the post-sales product implementation phase
• Promote customer success through product adoption, usage, expansion, and renewal protection plans
• Provide prompt, detailed technical guidance on product features and capabilities
• Mentor and support colleagues in the Customer Success team
• Create compelling solution presentations and technical proposals
• Develop expertise content including: - Whitepapers - Technical documentation - Case studies - Architectural blueprints - Blog posts - Articles for technical/industry publications

• Minimum 7+ years of overall professional experience
• 5+ years of hands-on experience with Informatica products in the Cloud Data Integration journey, including: - Cloud Data Integration (CDI) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (formerly Cloud Mass Ingestion) - Cloud Data Quality (CDQ)
• Experience with major cloud platforms (AWS, Azure, or GCP)
• Demonstrated expertise in integrating enterprise applications, including: - SAP - Salesforce - Snowflake - Databricks - Oracle - Kafka - Tableau
• Background in architecting solutions for: - Data transformation - Migration strategies - Integration frameworks - High availability systems - Disaster recovery planning
• Customer-facing skills with an ability to translate complex technical concepts to multiple audience

Education:

• Bachelor's degree in Engineering, Computer Science, or a related field

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

This is not a current opening but we may have opportunities available soon for Enterprise Account Executives.

We encourage interested candidates to submit their information to be considered when an Enterprise Account Executive role that meets their qualifications becomes available.

The

The role reports to the Regional Sales Director.

• Expand sales within existing large customer accounts while building relationships with decision-makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions.

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Exude leadership on account set and compels others to get on board.
• Great at consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products.

• Promote Informatica's products, maximize brand recognition and mindshare at all levels, and publicise success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations
• Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Regional Sales Manager.

• Expand sales within all accounts while building relationships with main decision makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions.
• Promote Informatica's products, maximize brand recognition and mindshare at all levels, and publicize success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.)
• You sell-to and work with executive-level customer decision makers, to include up to CXO levels.

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals.
• Expert-level Experience establishing communication and engagement with prospects at all levels of customer engagement.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Driven, and exudes leadership on account set and compels others to get on board.
• Great at consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and Business Intelligence software concepts and products.

• BA/BS or equivalent educational background.
• 8+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Reporting to a Director, Field Sales you will sell complex technical products and services. This would typically be a limited number of our products, typically a technology or those that are strategic in nature. Typically specialize in a single product or product line, and carries an overlay quota. Generally not account-assigned; called into accounts as opportunities are identified and may work with account-assigned sales account managers to close sale. May manage the sales and technical team to support the sale of our products. May also be called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.

• Partner with sales account managers, pre-sales consultants, Partner Sales staff, and professional services colleagues in the expansion of sales within all accounts, while building relationships with main decision makers.
• Navigate a complex, enterprise sales environment to understand customer needs and promote/develop business propositions for their specialist area of our product portfolio.
• Use account planning and management skills to address customer needs and with competitive solutions.
• Follow up on leads generated by business development, inside sales, marketing and partners and qualify the funnel of opportunities, and create new pipeline with prospecting efforts.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting and regular quarterly revenue delivery for specialist product area.
• Communicate company news/product updates to existing customers and prospects
• Identify and define use cases for Informatica products.
• Coordinate through initial launch of use cases on Informatica platforms.
• Address Client satisfaction and issues until resolved. This will include coordinating other teams that work with each Client.
• Manage the onboarding process for new select Informatica Clients.
• At this level, incumbents will have expert-level knowledge of selling our products and services, with expertise of their specialization.
• Assigned opportunities/engagements are typically larger and of the most complex nature, where attributed expected revenue retirement would be higher than lesser-scoped sales specialist roles.
• You sell-to and work with executive-level customer decision makers, to include up to CXO levels.

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry understanding of a customer's decision-making process, goals, strategies, and our goals.
• Expert-level experience establishing communication and engagement with prospects at all levels of customer engagement.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Driven, who exudes leadership on account set and compels others to get on board.
• Familiar with consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and Business Intelligence software concepts and products.

• BA/BS or equivalent educational background.
• Minimum 8+ years of relevant professional experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

What You'll Do

• Brand Strategy Development – Refine the brand positioning and long-term strategy. Analyze brand performance, category trends, insights and competitive dynamics. Lead the brand tracker.
• Brand Campaigns – lead the conceptualization, implementation and optimization of creative marketing campaigns across various channels. Work closely with the creative team to ensure messaging and visuals align with the brand voice and identity. Measure and report on campaign performance, providing actionable insights and recommendations.
• Work directly with cross-functional teams, ensuring that work is completed on time and that final products meet expectations.
• Manage agencies/vendors as extended team to expand creative needs.
• Take ownership of our bi-annual Brand Tracker and develop insights from the tracker.
• Manage our Creative Agency and Media Agency, specifically with our brand campaign.
• Collaborate with our Demand Gen Teams to bring Brand and Demand Gen together.
• Brand Management/Governance – oversee brand materials developed across the company.
• Work with internal creative team to develop brand assets.
• Write brand/creative briefs.
• Budget management – Oversee the brand marketing budget, ensuring that resources are allocated efficiently and effectively.

Qualifications & Requirements:

• Minimum of 5 years experience in brand management in B2B.
• Proven track record of developing and executing successful brand strategies and marketing campaigns.
• Strong analytical skills with the ability to use data to inform decisions.
• Superior communication and presentation skills.
• Excellent project management skills, manage many projects, priorities, schedules, and deliverables.
• Understanding of AI tools for marketing.

Who You Are

• Able to collaborate with team members and work well with executives.
• Agile worker.
• Able to manage a variety of projects, deadlines, and (internal) clients.

What You'll Need to Succeed

• Motivated to initiate and complete projects.
• Creative, collaborative and open to solving problems and identifying opportunities.
• Flexible operating style, and natural consultative approach who gains the trust and respect of individuals at all levels. Fosters a positive team environment.
• Sophistication to be successful in a growing global company.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Senior Counsel, NA Commercial Legal

As a Senior Counsel, you will negotiate SaaS (Cloud), software, partner, procurement and other agreements involving a variety of complex and evolving issues. You will also provide programmatic support for important programs and transactional process improvements. This is a hands-on individual contributor role in which you will work with customers, vendors, partners, senior executives and other internal clients across multiple organizations including Sales, CA&R, Finance, and Procurement.

Your Role Responsibilities? Here's What You'll Do

• Structure, review and negotiate outbound (revenue) commercial Cloud software, services partner, and procurement contracts.
• Manage risk and ensure business and compliance needs are reflected in agreements
• Respond promptly to the demands of an active technology sales team and their management
• Support programs, new go to market structures and programs and other projects as required

What We'd Like to See

• You have intellectual curiosity and a desire for learning
• Experience developing creative solutions for complex and evolving issues
• You demonstrate a pragmatic and business oriented perspective, consistently good judgment and impeccable integrity
• Ability to navigate ambiguity
• Collaborative, team player

Role Essentials

• Minimum 8+ years of relevant professional experience
• Juris Doctorate or equivalent from an accredited major law school and licensed to practice in the United States
• Experience drafting, reviewing and negotiating complex SaaS, software services, partner and procurement agreements
• Experience relating to SaaS-centric issues, such as revenue recognition, tax, privacy, security, HIPAA, GDPR, intellectual property rights
• Some in-house commercial licensing/SaaS experience preferred

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Job Summary

As our Senior Software Development Engineer in Test, you will be responsible for below mentioned day-to-day duties. You must be able to work and adapt in a fluid, fast-paced environment, must have strong technical, communication, collaboration, and leadership skills.

Technology You'll Use:

• Java, AWS/Azure/GCP stack, Kubernetes, Jenkins for CI/CD, chef recipes, Selenium, ROBOT for UI automation, Postman/Newman for REST endpoint testing, sum logic, JIRA, Microservices.

Day-to-day Duties? Here's What You'll Be Doing

• Technically work closely with the team of engineers to ensure good quality releases of Informatica Cloud Products. Provides technical leadership, and cross-team coordination for other team members for their projects.
• Consistently mentor junior engineers to improve their technical ability.
• Participate in product functional reviews, test specifications, documentation review of Informatica Cloud product, one of the fastest growing integration products
• Collaborate effectively with peer engineers and architects to solve complex problems spanning their respective areas to deliver end-to-end quality in our technology and customer experience
• Actively work on testing upgrade / deployment pipelines of Informatica Cloud product.
• Work on enhancing or developing UI / Backend / Rest based automation frameworks.
• Design, develop and review test plans; test cases based upon functional and design specifications
• Design, develop and maintain test cases in JUnit/TestNG/Selenium.
• Participate actively in functional, system, Stress and regression testing activities
• Execute test cases, analyze and report test results to product teams.
• Work closely with the development team to analyze, debug and resolve any issues
• Influence development managers to ensure appropriate levels of quality on owned technologies
• Influence and communicate effectively with non-technical audience including senior product and business management
• Estimate and perform risk analysis early in the cycle for large features.

Key Essentials

• Bachelor or Master's degree in computer science, Computer Engineering or similar technical degree; advanced degree a plus
• 5+ years of experience in software testing or development using Java
• Strong knowledge in RDBMS and experience writing SQL scripts
• Strong working knowledge in Unix/Windows Operating system; any scripting language is a must
• Familiarity with Integration products and patterns is a plus
• Experience in developing test cases by using Junit/TestNG/Selenium is a must
• Experience in backend automation with tools such Eclipse, Maven (projects management), Java, REST-based framework
• Knowledge in testing micro service architecture in sizing, resiliency, rolling deployment/upgrade
• Excellent problem solving, analytical skills and technical troubleshooting skills
• Clarity and precision in verbal and written communication
• Familiarity with software development life cycles and agile programming methodologies.

What We'd Like to See

• Experience in using JMeter is a plus
• Experience with Docker and cloud platforms (AWS, Azure), Kubernetes, cloud log services (Sumologic, Splunk), cloud application monitoring tools (AppDynamics, NewRelic) is a plus