Ai Library Development Manager jobs at Ibm in India, Bengaluru

As Senior Process Analyst – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Your primary responsibilities include:

· Take ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

· Conduct an initial assessment of the candidate's suitability.

· Follow new methods with the approach for sourcing candidates and generating new leads.

· Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.

· Utilize ATS to perform candidate screening (and other program tools).

· Ensure detailed screening and selection criteria to identify top talent and resolve the meaningful strength of the talent in the pool.

· Update the status of Candidates on the Applicant Tracking System (ATS) regularly.

· Perform other miscellaneous duties as required by management.

· Graduate/Postgraduate with a minimum of 3-5 years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).

· Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debriefing and offer stages.

· Expertise in sourcing through social media channels and other innovative sourcing channels.

· Demonstrable experience in partner management and strength to hold difficult conversations with them.

· Build expertise in deep domain knowledge and understanding of business strategy and drive innovation.

· Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set-up is preferred).

· Equipped with consultative instinct, passionate about recruiting and not view the role as transactional Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

· Ambitious individual who can work under their direction towards agreed targets/goals.

· Proven change management and open to it good time management and working under tight deadlines.

· Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.

· Maintain technical knowledge by attending educational workshops, reviewing publications.

Your primary responsibilities include:

• Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.

• Your responsibilities include defining, developing, planning, and executing sourcing strategies to establish a qualified talent pool.

• Assess candidate suitability and implement innovative sourcing methods for lead generation.

• Collaborate with the business head to establish Global Delivery Center goals.

• Utilize ATS for screening, maintain detailed selection criteria, update candidate status regularly, and perform additional duties as needed by management.

• Graduate or postgraduate with a minimum of 1 year of experience in direct sourcing and recruitment experience (preferably in ITES/BPO/FA and RPO setup is preferred).

• Proven ability to build rapport and collaborate with stakeholders throughout the requisition, sourcing, debriefing, and offer stages.

• Proficient in utilizing social media and other creative sourcing channels for effective candidate acquisition.

• Demonstrated expertise in partner management, including handling challenging conversations effectively.

• Develop in-depth knowledge in Talent Acquisition and other HR-related domains, comprehend business strategy, and foster innovation.

• Possess a consultative approach, passionate about recruitment with a non-transactional mindset.

• Familiarity with Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.

• Self-directed and ambitious achiever, meeting targets effectively.

• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

• Excellent communication skills in English both oral and written.

• Enhance technical skills by attending educational workshops, reviewing publications, etc.

Your primary responsibilities include:

· Educate and document enquirers on processes whenever necessary.

· Provide quality customer service in every interaction.

· Identify, investigate, analyse, and resolve issues identified within the process.

· Monitor and process tickets in the ticketing system.

· Provide floor support for escalation and query resolution.

· Graduate with 1-2 years of experience in the HR Contact Center at an International IT/ITES Company.

· Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email.

· Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans.

· Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements.

· Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues.

· Proficient in MS Office applications.

· Excellent communication skills in English both oral and written.

· Self-directed and ambitious achiever.

· Meeting targets effectively.

· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

· As Transitions and Transformations Lead, you are responsible for handling finance clients in different industries and across Finance and Accounts.

· You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting.

· Establish and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.

· Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team.

· Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery.

· Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training.

· Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.

· Minimum 12 - 15 years of experience in Finance and Accounting Transitions and Transformations.

· Proven experience in creating and developing value propositions, business cases, and industry-specific offerings.

· Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines.

· Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments.

· Proven experience in understanding of end-to-end F&A process.

· In-depth process knowledge in central finance reporting, management reporting and reports.

You will work closely with senior client stakeholders, internal solution architects, and delivery teams to position our cloud services offerings and accelerate digital transformation for our clients.

What we offer:

• A strategic role with high visibility in a fast-growing domain.
• Access to leading-edge cloud engagements across industries.
• Competitive salary and performance-based incentives.
• Support for continuous learning and cloud certifications.
• Dynamic and inclusive work culture with career growth opportunities.

Key Responsibilities:

• Own and drive the sales cycle from lead generation to contract closure for Cloud Services (consulting, migration, managed services).
• Develop and manage relationships with key decision-makers at major Public Cloud Providers (AWS, Azure, GCP) and client accounts in Belgium and Luxembourg.
• Build and maintain a strong pipeline of opportunities, ensuring consistent and predictable revenue growth.
• Collaborate with internal pre-sales, solution architecture, and delivery teams to create compelling proposals.
• Represent the firm at industry events, cloud summits, and client meetings to build brand presence and generate leads.
• Provide strategic input into service portfolio development based on market feedback and customer needs.
• Ensure accurate forecasting and reporting in CRM systems.
  

• 10+ years of experience in IT.
• 5+ years experience as a Cloud Services sales, with at least 2 years focused on Public Cloud (AWS, Azure, GCP).
• Proven track record of meeting or exceeding sales targets in the cloud or IT consulting domain.
• Strong network in the Benelux public/private sector or enterprise markets.
• Experience in selling multi-cloud, hybrid cloud, migration, and cloud-native transformation solutions is highly desirable.
• Ability to navigate complex sales cycles involving multiple stakeholders and technical teams.
• Fluent in English and either Dutch or French (both is a strong plus).

• Strong understanding of the cloud ecosystem, market trends, and competitive landscape.
• Entrepreneurial mindset with the ability to work independently and drive initiatives.
• Excellent presentation, communication, and negotiation skills.
• Team-oriented with the ability to collaborate across departments and geographies.
• Familiarity with cloud pricing models, frameworks (e.g., Well-Architected), and certifications is an advantage.

5+ years of experience working on security offerings (EDR/XDR, SOAR, SIEM, Cyber Security, data encryption, compliance)

For Outbound/GTM candidates, prior Sales/Technical Sales experience is a plus

3+ years of experience in product management

3+ years of experience working with clients and understanding theirs needs, use cases, ability to converse with security SMEs, analyze and understand customer application landscape.

Knowledge of complex security issues and challenges, growing regulatory compliance requirements, and underlying technologies & solutions to remediate risks

2-3 years of experience working with end to end security stack (from hardware to application layer)

Strong communication skills

Go-to-market experience a plus

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.

Your primary responsibilities include:

· Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection

· Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)

· Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)

· Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies

· Monitor execution of compliance activities if required

· Perform any activities related to electronic payslips handling

· Communicate any risks to payroll process or deadlines in accordance with escalation paths

· Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay

· Report the status of payroll cycle in a timely and accurate manner

· Support year end processes or any other country specific processes not related to monthly payroll cycle

· Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels

· 2-3 years’ experience in payroll operations for any International IT / ITES Company

· Good communication skills in English both oral & written

· Strong knowledge of MS Excel and MS Word

· Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

· Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

· Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

· Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.

· Must have the ability to resolve difficult customer service issues

· High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

· Ambitious individual who can work under their own direction towards agreed targets/goals.

· Ability to work under tight timelines and have been part of change management initiatives.

· Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

· Enhance technical skills by attending educational workshops, reviewing publications etc.