Account Billing Manager Sema French German Language jobs at Hp in Romania, Bucharest

• This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience.
• Develops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations.
• Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Provides regular updates to the management on customer engagement performance and strategic initiatives.
• Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
• Provides mentorship and training to junior customer engagement managers, sharing expertise, and facilitating their professional growth.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.
• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.
• Certified Sales Operations Professional (CSOP)• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity• Responds to moderately complex issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Develops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations.
• Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Provides regular updates to the management on customer engagement performance and strategic initiatives.
• Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
• Provides mentorship and training to junior customer engagement managers, sharing expertise, and facilitating their professional growth.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.

Skills:

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Very good English communication skills
• German or French Language is a must

• Responds to moderately complex issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Sets and monitors performance goals and key performance indicators (KPIs) for the operational process management team and takes corrective actions as needed to meet or exceed targets.
• Leads and manages a team of individual contributors and/or managers providing guidance, mentorship, and coaching to develop their skills and capabilities.
• Develops and executes an operational strategy aligned with the organization's overall goals and objectives to support organization’s long-term vision.
• Collaborates with senior executives and other department heads to align operational processes with the organization's strategic plan and share updates.
• Leads and oversees complex projects related to operational process improvement, from planning and execution to monitoring and reporting.
• Uses data analytics and business intelligence tools to gather insights and makes informed decisions for process optimization and resource allocation.
• Evaluates and recommends technology solutions to enhance process automation, data analytics, and overall operational efficiency.
• Ensures that operational processes adhere to industry regulations, company policies, and best practices.
• Fosters a culture of continuous improvement within the organization by promoting innovation and adoption of best practices.
• Stays up-to-date with industry trends, emerging technologies, and best practices related to operational process management.

Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in sales, operations management, project management, process improvement, or a related field.
• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Become a trusted advisor to Retail partners, maintaining and developing strong and long-lasting relationships to maximize revenue and profitability;

• Promotes HP offerings to become a key part of the partner's business; Grow HP share of business within assigned partners;

• Ensure HP presence in both online and offline selling channels of the assigned partners; grow brand visibility & awareness;

• Implement key initiatives and ensure the execution in line with country business plans;

• Establishes and maintains account plans to promote sales growth;

• Achieves assigned quota for HP products, services, and software;

• Serves as the expert to the partners for information regarding products, services, promotions, and HP internal tools;

• Actively engages HP resources and senior executives to build strategic relationships with the partner which ensures long- term business opportunities for HP;

• Provides the business rationale and risk assessment for making HP investments in the partner;

• May recruit and develop business relationship with new partners;

• Ensures partners are compliant with legal and SBC practices.

Education and Experience Required

• University or Bachelor’s degree;

• Typically 1-3 years of selling experience at end-user account or partner level;

• Experience selling to partners in a complex environment;

• Fluent in English.

Knowledge and Skills

• Solid understanding of the IT industry, competing vendors, and the channel. Dimensions include competitive positioning;

• Ability to motivate partner’s sales force;

• Coordinates and directs efforts across HP sales teams and across business groups;

• Strong communication skills, positive can-do attitude, customer centric approach;

• Out of the box thinking – able to find solutions.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.