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• This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support.
• Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
• Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
• Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Utilizes relevant frameworks to implement solutions and contribute towards technical excellence.
• Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
• Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
• Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.• Amazon Web Services
• Automation
• Computer Science
• Customer Relationship Management
• Customer Support
• Debugging
• Java (Programming Language)
• Linux
• Operating Systems
• Product Support
• Python (Programming Language)
• Root Cause Analysis
• Scripting
• Software As A Service (SaaS)
• SQL (Programming Language)
• TCP/IP
• Technical Services
• Technical Support
• Unix
• Workflow Management
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
• Learns to apply basic theories and concepts to work tasks.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
These jobs might be a good fit

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• This role is responsible for designing, developing, testing, and maintaining software applications that cater to specific user needs or business requirements. The role plans, executes, and monitors software development projects, ensuring they are delivered on time, within budget, and according to quality standards. The role identifies potential risks and challenges in software projects and implement strategies to mitigate these risks for successful project outcomes.
• Oversees the software application development projects and team of junior developers.
• Allocates resources to complete programming projects, and designing detailed plans to ensure applications are functioning properly.
• Provides technical support for the development and implementation of applications dealing with complex high-performance computing systems.
• Defines and documents product requirements, user stories, and epics and works closely with the agile team to execute on the product backlog.
• Leads multiple project teams of other software applications engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing, and integration.
• Manages and expands relationships with internal and outsourced development partners on software applications design and development.
• Reviews and evaluates designs and project activities for compliance with applications design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
• Provides domain-specific expertise and overall software applications leadership and perspective to cross-organization projects, programs, and activities.
• Drives innovation and integration of new technologies into projects and activities in the software applications design organization.
• Provides guidance and mentoring to less- experienced staff members.
• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in applications engineering, programming, or a related field.
• Programming Language/s Certification (Java, C++, Python, JavaScript, or similar)
• Agile Methodology
• Amazon Web Services
• Angular (Web Framework)
• Application Programming Interface (API)
• Automation
• Computer Science
• DevOps
• Docker (Software)
• Full Stack Development
• Java (Programming Language)
• JavaScript (Programming Language)
• Kubernetes
• Microservices
• Microsoft Azure
• Python (Programming Language)
• React.js
• Scalability
• Software Development
• Software Engineering
• SQL (Programming Language)
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

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Description -
This position is in the Supply Chain IT Organization, which creates competitive advantage for the businesses by reengineering and integrating end-to-end order management and supply chain systems by implementing industry best IT solutions on the S/4 HANA Platform
You will have the following responsibilities:
Education and Experience Required:
Typically a technical Bachelor’s degree or equivalent experience and a minimum of 10 years of related experience or a Master’s degree and a minimum of 5 years of IT experience.
Knowledge and Skills Required:
Desired:
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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Share
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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support.
• Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
• Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance.
• Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
• Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
• Utilizes relevant frameworks to implement solutions and contribute towards technical excellence.
• Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.
• Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
• Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.• Amazon Web Services
• Automation
• Computer Science
• Customer Relationship Management
• Customer Support
• Debugging
• Java (Programming Language)
• Linux
• Operating Systems
• Product Support
• Python (Programming Language)
• Root Cause Analysis
• Scripting
• Software As A Service (SaaS)
• SQL (Programming Language)
• TCP/IP
• Technical Services
• Technical Support
• Unix
• Workflow Management
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
• Learns to apply basic theories and concepts to work tasks.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
These jobs might be a good fit