Sr Cx Prog Mgt Professional jobs at Honeywell

The Senior Customer Experience Program Manager at Honeywell is an essential role to the tech industry. In this role, the Senior CX Program Manager plays an integral part in the customer experience strategy and supports the end-to-end customer journey from the initial contact through successful delivery of the product or service. This role seeks to provide holistic, high-quality experiences to customers while driving customer loyalty and satisfaction. The Senior CX Program Manager’s responsibilities include working with cross-functional teams to devise and execute customer experience initiatives. They will help shape and optimize the customer experience across all touchpoints, monitor and measure customer sentiment, review customer feedback to proactively improve processes and customer journeys, and identify areas for quality improvement. Additionally, they will provide insight to sales, marketing, operations and customer service teams about customer activity, adoption, and usage behavior. The Senior CX Program Manager needs to have a strong understanding of customer experience methodologies, trends and analytics. They must be comfortable using data-driven insights to support decision making. Excellent communication and problem-solving skills, as well as strong project management abilities are critically important to success in this role. At Honeywell, the Senior CX Program Manager plays a vital role in delivering world-class customer experience across various products and services. With Expoint, a tech industry-exclusive job search platform, you can access exclusive Senior CX Program Manager roles at leading companies like Honeywell. Seize this unique opportunity to join the team and make an impact on the customer experience strategy for one of the top tech companies!