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Honeywell Sr CX Prog Mgt Professional 
United States, West Virginia 
551663695

Yesterday

Principal Responsibilities:

  • Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques.
  • Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.
  • Performs in both a people management capacity and a technical leadership capacity.
  • Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Manages operational and product performance per customer expectations and contract.
  • Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results.
  • Develops and executes corrective action plans where performance is deficient.
  • Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues.
  • Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews.
  • Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings.
  • Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity.
  • Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs.
  • Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization.
  • Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions.
  • Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary.
  • Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety.
  • Travel 20% of the time.

Basic Qualifications:

  • Bachelor’s degree in engineering or IT-related field.
  • 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions.
  • Education in business accounting and/or sales experience (Sales or Service Engineer).
  • First leadership experience in an international, highly matrix organization (team or project).

Preferred Qualifications:

  • MBA is a plus.
  • PMI PMP certification is a plus.
  • Fluent in English, written and oral.
  • Experience with ITIL model for service fulfillment and/or assurance.
  • Understanding of state-of-the-art IIoT infrastructure and IT communication protocols.
  • High performance standards and ability to push self and others to achieve bottom-line results.
  • Successful cooperation in a business environment with cross-functional interaction: Sales, Marketing, Quality, Finance, and Operations.
  • Outstanding influence skills and diplomacy.
  • Stress management and ability to prioritize multiple requests.
  • Strong communication skills and ability to balance customer and business priorities.
  • Disciplined, responsive, and reliable when committing to actions.
  • Works well in a matrix environment with the functional organization.
  • Financial and business acumen.
  • A well-developed sense of customer value and trends in the IIoT service environment, including AI, is seen as a plus.
  • Likes to develop ideas and drive continuous improvement.
  • Embracing new opportunities and adaptive mindset to guide the program team and bounce back from disappointments.
Additional Information
  • JOB ID: req484296
  • Category: Sales Excellence and Support
  • Location: #901, Manjeera Trinity Corporate,,JNTUH – Hitech City Road,Hyderabad,500072,India
  • Exempt