Sr Field Service Supervisor jobs at Honeywell in United States, St. Louis

The future is what you make it.

We have an immediate opening for a Lead Advanced Field Service Technician at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of complex equipment and systems, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the GTA and Southern Georgian Bay.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Key Responsibilities:

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Test, calibrate, and verify system and peripheral devices.
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Mentor and train Jr. Field Service Representatives
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites

YOU MUST HAVE

• Post-Secondary education in related field
• Minimum of 5 years of field experience in electronics or computer programming/administration
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid driver’s License

WE VALUE

• Advanced knowledge of Microsoft Active Directory
• Knowledge and experience working with Domain Services, Microsoft Windows Operating Systems, and Visio
• Experience with Honeywell BAS product line, security knowledge of DVM, CCTV, and Temaline
• Expertise in the Access control and CCTV fields
• Expertise working in a server-based environment
• Previous electronic security industry experience
• Previous technical / installation experience
• A solid grasp of network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Extraction and manipulation of reports
• Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
• Ability to lead, mentor and transfer knowledge
• Superb communication, interpersonal and organizational skills
• Computer Science background
• Previous customer service experience
• Technical/professional certificate
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

• JOB ID: HRD262089
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

You will report directly to our Sr. Field Service Supervisor and you'll work on customer sites based out of our Markham, Ontario office.In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of commercial and government buildings, health care facilities, airports and correction facilities. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.
Key Responsibilities

• Preventive Maintenance, Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Building Management System.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
• Provide 7 X 24 emergency on-call support to customer and technicians on a rotation schedule with other Honeywell Technicians.
• Manage, coordinate, and deliver small projects with minimal supervision.
• Work with Service Manager to identify and prepare pricing to be utilized in proposals to Honeywell customers.
• Provide support to Sales/Estimation Team for quoting new opportunities on building automation systems.
• Provide guidance and support to junior technicians.

This requisition is eligible for Sign-on bonus of up to $3000.

YOU MUST HAVE

• Minimum 2 years of experience in maintaining and commissioning building automation systems / HVAC controls, and energy management strategies.
• 3+ years of experience using Basic Windows and Microsoft Office experience.
• Degree / diploma in a related field.
• A valid G license.

WE VALUE

• Experience with mechanical system operations including but not limited to; chillers, boilers, VAV systems, multi-zone systems, roof-top units and air handling units
• The ability to work safely within the Honeywell/Customer Health and Safety Environment requirements.
• The ability to work effectively both individually and with a group, without need of direct supervision.
• Strong organizational and communication skills.
• Critical thinking and troubleshooting skills; capability of learning available analytic tools to solve complex system or process problems.
• Designing/Engineering of solutions to prevent reoccurring problems as knowledge is acquired.
• The capability of writing, reviewing and editing various types of technical reports.
• The ability to conduct formal meetings with customer management personnel.
• The ability to evaluate control effectiveness as knowledge is acquired.
• Having the ability to verify and calibrate sensors as well as possessing a working knowledge of sensor operations.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• The skill to project a positive and confident attitude focused on meeting and exceeding customer expectations.

• JOB ID: req484511
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt

You will report directly to BA Canada General Manager and you’ll work out of one of our Honeywell Building Solution offices locations in Markham, Mississauga, Kanata, Lachine or Sainte-Foy on a Hybrid work schedule.In this role, you will impact the overall sales strategy and operations, driving efficiency and effectiveness to achieve business objectives.KEY RESPONSIBILITIES

• Lead initiatives to optimize sales processes and drive efficiency
• Collaborate with cross-functional teams to identify and address sales process gaps and opportunities
• Analyze sales data and metrics to identify trends and areas for improvement
• Monitor performance progress vs plans (Partner BPP) and provide guidance and support to the sales team in achieving their targets and objectives
• Ensure price lists integrity and coordinate new SKU activation process working collaboratively with offering, pricing, sourcing, and supply chain teams
• Stay updated with industry trends and best practices in sales operations

YOU MUST HAVE

• Post secondary education in business administration or related field.
• Minimum of 6 years of transferable experience in sales operation, sales support, customer support, data analytics or supply chain roles.
• Minimum of 3 years of experience in SAP environment.
• Minimum of 2 years of experience in Salesforce or equivalent CRM tools.

WE VALUE

• Previous experience in construction, building technologies or related field
• Intermediate to advance level of Excel proficiency
• Bilingual English and French.
• Strong understanding of sales processes, methodologies, and tools
• Excellent analytical and problem-solving skills
• Ability to effectively communicate and collaborate with cross-functional teams
• Strong leadership and motivational skills
• Additional certifications in sales operations or related areas is a plus
• Ability to handle multiple projects and meet deadlines
• Proficient in data analysis and pricing tools
• Passion for driving sales excellence and achieving business objectives
• Ability to lead and inspire a team towards success
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
• Continuous learning mindset and willingness to adapt to changing market dynamics

• JOB ID: HRD259887
• Category: Sales Excellence and Support
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt

Sr. Field Service Supervisor

The future is what you make it.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.

Supervise a Field Service team for the Honeywell Building Solution - Service organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets, and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as a mentor to train and develop your team.

Key Responsibilities

• Manage a team of up to 10 direct reports to keep them motivated, trained, and recognized.
• Collect and report performance metrics
• Develop team members
• Identify opportunities for process improvement
• Assign and supervise project work
• Reach optimal customer satisfaction by achieving work in accordance with contract and customer requirements, within schedule and budget
• Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
• Use Service Management System tools and processes to ensure resources are effectively managed in terms of forecasting, planning, controlling, and evaluating the work of the department

YOU MUST HAVE

• Post-Secondary education in Building Automation, HVAC, Security and/or Fire
• 5+ years of experience in Mechanical, Building Automation, HVAC, Security and/or Fire industry.
• 4+ years of experience in field service technician management
• 2+ years of previous customer service experience
• Must be able to travel up to 25% of the time within Greater Toronto Area, Southern Georgian Bay, and Durham Region.
• Valid G Driver’s license required

WE VALUE

• Licensed trade certification in Building Automation, HVAC, Security and/or Fire
• Bachelor's degree valued in Engineering (Building, Electrical, Mechanical, Industrial, etc.)
• Previous people leadership experience
• Experience in building services related fields, automation, including access control, intercom, RTLS, video & cameras, fire detection, centralization/integration, and related computer and networks
• Demonstrated ability to effectively manage or lead a team
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently and collaboratively in a team
• Ability to use the experience to appropriately apply the established standards
• Ability to read and interpret building schematics and drawings

• JOB ID: HRD259516
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt

** This role is eligible for Sign-On Bonus of up to $5,000**

You will report directly to our Sr Field Service Supervisor and you'll work out of our Markham, ON location.

In this role, you will impact the success of our Security Field Service operations, directly contributing to customer satisfaction and loyalty.

Key Responsibilities

• Be able to work independently onsite on Security (Access, CCTV) contracts as a Honeywell representative with daily responsibilities including preventive maintenance
• Manage, coordinate, and deliver small projects with minimal supervision
• Work with Service Manager to Maximize Service Jobs revenues
• Understand Honeywell contracts with (Security) and be able to clearly articulate it
• Ability to escalate items to drive solutions
• Provide support to Sales/Estimation Team for quoting new opportunities on Security jobs
• Be technically strong to provide solution design and commissioning on Security Systems as key deliverables
• Supports and incorporates a continuous quality improvement philosophy that encourages innovation, cooperation, and teamwork
• Coordinate Honeywell resources on site to maximize productivity and adherence to contract performance objectives
• Help in Honeywell team technical development by providing training and sharing knowledge with junior technicians.

YOU MUST HAVE

• Minimum of 5 years of experience within technical or business field
• Minimum of 3 years of experience with security system - CCTV and Access Control experience
• Post-Secondary education in an engineering or technical field
• Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act.
• Able to work after hours to attend urgent calls on a rotational basis on call
• G driver’s license

WE VALUE

• Experience on Fire Systems will be an added advantage.
• Training/Certification on Honeywell software programming tools.
• Training/Certification on Networking protocols and products.
• Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
• Demonstrated ability to use tools and test equipment.
• Previous industry experience
• Self motivated individual with good communication and interpersonal skills and the ability to recognize and sell system enhancements
• Previous technical/installation experience
• Previous customer service experience.

• JOB ID: HRD257413
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt