Senior Customer Experience Specialist With French jobs at Honeywell in Poland

Your fluency in Italian will be essential in effectively communicating with our English-speaking customers and providing them with a seamless experience. You will report directly to our Customer Experience Supervisor and you'll work out of ourlocation on a

Key Responsibilities:

• Provide exceptional customer support and resolve customer inquiries and issues in a timely manner
• Communicate effectively with English-speaking customers, ensuring clear and accurate information is provided
• Collaborate with cross-functional teams to address customer needs and ensure a seamless customer experience
• Identify opportunities for process improvements and contribute to the development of best practices
• Maintain accurate records of customer interactions and update customer profiles as needed

Key Requirements:

• Fluency in English (min. C1)
• Previous experience in a customer service or customer support role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Knowledge of CRM systems and customer support tools (nice to have)

Our offer:

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

• JOB ID: HRD262601
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,40-085,Poland
• Nonexempt

This position requires a lot of international travel.

Key responsibilities:

• Support account managers and customers in solution optimization, engage with account managers in customer-facing activities
• Solve integration issues between HON and competition products, support account managers and customers in solution optimization
• Present technical sales briefings to customers and internal stakeholders, coordinate engineering support of pursuits
• Collaborate with internal and external partners
• Develop and champion best-in-class sales training

Key skills and qualifications:

• Bachelor's degree – technical university (BMS / electrical / automation faculty) – must have
• Polish or Romanian + English language knowledge – must have
• Ability to travel up to 40% both domestically and internationally
• In-depth knowledge of Honeywell and competitor platforms, products and technologies. NIAGARA knowledge is a plus
• Strong verbal and written communications skills, familiarity with industry regulatory requirements and future mandates

We offer:

• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Company car
• Generali Insurance (Accident Insurance)
• Comprehensive induction, ongoing training and development to set you up for success

• JOB ID: HRD246893
• Category: Sales Excellence and Support
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Exempt

Key Responsibilities:

• Lead a team of customer experience specialists and provide guidance and support
• Ensure the highest level of customer satisfaction by delivering exceptional customer service
• Collaborate with cross-functional teams to identify areas for improvement in the customer experience
• Develop and implement strategies to enhance the customer experience
• Communicate effectively with German-speaking customers and provide them with outstanding support

Key Requirements:

• Fluency in German and English (min. C1)
• Previous experience in a customer service or customer support role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Knowledge of SAP and customer support tools (nice to have)

Our offer:

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

• JOB ID: HRD260261
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,40-085,Poland
• Nonexempt

Advanced Cyber Security Engineer/Network Specialist)

As anhere at
Honeywell.You will be responsible for the installed security and network infrastructure in terms of maintenance, optimization, and operation. Assume leadership role in assigned projects, insuring project delivered on time, within budget and to the satisfaction of our customers. Delivery Cybersecurity Services such as Assessments, Architectures and Responses. Maintain knowledge of current industry security standards such as IEC-62443 and ISO 27001.

This is

KEY RESPONSIBILITIES:

• Key focal point for maintenance and support for the network and security infrastructure
• Ensure that the necessary asset registers containing information on all network components and security applications in the PCD have been produced and maintained, including all required configuration details
• Assure that all systems equipment and network components have appropriate backup/restore arrangements and related disaster recovery capabilities
• Monitor servers, networks and communication equipment for any security alert using implemented tools, systems and applications
• Review security logs and provide reports for identifying potential intrusion into systems and networks, and escalate potential incidents as necessary, and to ensure the incident is properly investigate, remediated, reviewed and closed
• Manage antivirus solutions to ensure all PCD nodes receive effective and up-to-date endpoint protection.
• Participate in the planning of upgrades and installations of new versions of OT security hardware and software
• This Position is related to Poland but will also have work in other countries like Germany. You will be based in a Honeywell Office for 40% - 50% of your working time, 50% - 60% will be at customer’s site.

REQUIREMENTS:

• Bachelor's degree in an IT-related subject, such as computer science, computer information systems or electronics, alternatively four years of experience in systems engineering of industrial-automation or IT networks
• A minimum of 5 years’ experience in industrial automation network systems engineering

3+ years working with IT Security

2+ years Industrial Networking

2+ years experience in Security Projects

1+ years performing audits/assessments

• CISSP Certified Information Systems Security Professional or similar security certification
• Good Experience with most common Security Software Types like Antivirus, Backup and Monitoring Solutions
• Good Experience with Security Network Components like Firewalls and Switch/Router ACL
• Troubleshooting to solve common network and/or application or system integration problems
• Good Experience with Microsoft – Active Directory, DNS, WSUS, Terminal Server
• Knowledge about ISO 27001 and IEC 62443

OUR OFFER:

• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us

• JOB ID: HRD259677
• Category: Engineering
• Location: Domaniewska 39,Warsaw,MAZOWIECKIE,02-672,Poland
• Exempt