Honeywell Sr Cust Exp Specialist 

Poland, Silesian Voivodeship 

974917693

Your fluency in Italian will be essential in effectively communicating with our English-speaking customers and providing them with a seamless experience. You will report directly to our Customer Experience Supervisor and you'll work out of ourlocation on a

Key Responsibilities:

• Provide exceptional customer support and resolve customer inquiries and issues in a timely manner
• Communicate effectively with English-speaking customers, ensuring clear and accurate information is provided
• Collaborate with cross-functional teams to address customer needs and ensure a seamless customer experience
• Identify opportunities for process improvements and contribute to the development of best practices
• Maintain accurate records of customer interactions and update customer profiles as needed

Key Requirements:

• Fluency in English (min. C1)
• Previous experience in a customer service or customer support role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Knowledge of CRM systems and customer support tools (nice to have)

Our offer:

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

• JOB ID: HRD262601
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,40-085,Poland
• Nonexempt