Jobs at Gong in United States, San Francisco

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, effectively uncovering and driving towards board-level business outcomes and strategically mapping those to Gong workflows and subsequent value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining data to effectively measure value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your IX portfolio.
• Partner with Gong’s Professional Services organization to ensure customers within the IX segment onboard successfully and achieve the fastest path to value against their desired outcomes.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Contribute to Gong’s environment and culture of “builders” versus “scalers,” proactively identifying and leading team process improvements and helping us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 7+ years of relevant work experience.
• Previous B2B SaaS and enterprise software experience.
• Experience working with Financial Services customers, or working in the Financial Services industry
• Account management experience a plus.
• Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative.
• Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty.
• Excellent verbal and written communication skills.
• Passionate about providing an exceptional customer experience.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment.
• Someone who flourishes when given responsibility and a sense of ownership, often with limited direction.
• Track record of completing complex projects when the path to success may be unclear and / or requires clarity and focus.
• Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders.
• Comfortable giving and receiving feedback.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business outcomes and strategically map those to Gong value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics around portfolio net growth, gross dollar retention (GDR), and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes.
• Collaborate closely with Account Executives to secure retention and growth of your IX portfolio through upsell and cross-sell motions.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 2+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience.
• Experience working with Financial Services or Healthcare customers, or work experience in those industries
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
• Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Sales Strategy & Revenue Growth
  • Own the full sales cycle for professional services opportunities globally - discovery, solution scoping, proposal development, and closing.
  • Partner with account executives, customer success managers, and delivery leaders to identify, position, and sell implementation and post–go-live service offerings.
  • Achieve and exceed services bookings targets revenue, margin, and attach rate targets.
  • Maintain an active pipeline of opportunities and accurate forecasting in SFDC.
• Consultative Solution Selling
  • Lead client discovery sessions to understand business objectives, technical environments, and desired outcomes.
  • Collaborate with Solution Architects and delivery leaders to scope services, develop Statements of Work (SOWs), and create value-based proposals.
  • Educate customers on the value of post–go-live optimization services, managed services, and adoption programs.
• Team Leadership & Enablement
  • Lead a team of pre-sales Solution Architects globally and hire as growth demands.
  • Mentor and enable account executives and customer success teams to identify and position professional services opportunities early in the sales cycle.
  • Develop and evolve tools, playbooks, and case studies that help internal teams articulate the business value of services.
• Cross-Functional Collaboration
  • Work closely with product, marketing, and delivery teams to ensure alignment on service offerings, pricing, and delivery capacity.
  • Provide feedback to service delivery leadership on market demand, competitive trends, and customer needs to shape future offerings.
• Offering Development
  • Lead development of new services offerings, to include new SOWs and estimating model(s)
• Customer Advocacy
  • Build trusted advisor relationships with senior customer stakeholders.
  • Serve as the primary services sales contact for strategic accounts, ensuring a smooth handoff to delivery teams post–sale.

• 8+ years of experience in professional services sales, preferably in a SaaS or enterprise software environment.
• 5+ years of people management experience, leading senior technical ICs.
• Proven background with hands-on field delivery within enterprise software
• Proven track record of meeting or exceeding services bookings and margin targets.
• Deep understanding of enterprise software implementation lifecycles and post–go-live value services (adoption, optimization, managed services).
• Experience creating and negotiating complex SOWs for large enterprise clients.
• Exceptional consultative selling, presentation, writing, and communication skills.
• Strong business acumen with the ability to connect service offerings to customer business outcomes.
• Proficiency in CRM systems (Salesforce preferred) and sales forecasting.
• Understanding and experience in sales strategy.
• Bachelor’s degree required; MBA or equivalent a plus.
• Willingness to travel

• Services bookings & margin attainment.
• Attach rate of services to new software sales.
• Customer adoption and expansion metrics linked to services sold.
• Model accuracy
• Proposal win rate.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Work collaboratively with our account executives and sales engineering teams to appropriately position consulting services to Gong Customers.
• Map Customer business objectives and use cases to the correct implementation package(s).
• Drive functional and technical discovery to create and negotiate Statements of Work (SOW) and change orders that deliver desired customer outcomes.
• Engage with Legal to develop all client-facing agreements
• Present implementation, optimization, and expert services recommendations.
• Collaborate with our Partners to ensure we are delivering successful outcomes
• Promote, educate, and position Professional Services as a paid offering both internally and externally
• Grow services revenue for new and existing clients
• Expand and grow business relationships with new clients, existing clients, and the internal Gong Sales team.
• Execute plans to increase Services offerings, promote exposure, and identify key market opportunities and growth areas.
• Maintain product expertise across the Gong product line, API’s, and integrations.

• 4+ years selling and positioning Professional Services.
• 7+ years in a Professional Services or consulting organization.
• Experience in scoping, sizing, and negotiating structured SOW’s.
• Experience in a fast paced, fast-growing & dynamic environment.
• Experience with various architectures (Web, Cloud, Integration) and methodologies.
• Experience with or knowledge of various API & data integration approaches.
• Experience with SaaS applications that support Enterprise business processes.
• Possess CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Understanding and experience in sales strategy.
• Attention to detail and ability to prioritize and plan effectively.
• Strong ability to interface at a senior level with ease.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Excellent presentation skills.
• Bachelor's Degree.
• Willingness to travel.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

As a manager on our Sales Engineering team, you will be instrumental in building and leading a team of Sales Engineers who support our Commercial, Mid-Market, and Enterprise segments. You will work closely with cross-functional stakeholders and guide the team in solution-based selling of our industry-leading Revenue AI platform.

• Build & lead a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using our Gong platform.
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team and company goals.
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

• Must have 6-10 years of relevant sales engineering experience, and a proven track record of building and managing high-performing sales engineering teams.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy considerations related to SaaS systems.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.