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Gong Solutions Architect United States, California, San Francisco 306928995
24.08.2025
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RESPONSIBILITIES
- Work collaboratively with our account executives and sales engineering teams to appropriately position consulting services to Gong Customers.
- Map Customer business objectives and use cases to the correct implementation package(s).
- Drive functional and technical discovery to create and negotiate Statements of Work (SOW) and change orders that deliver desired customer outcomes.
- Engage with Legal to develop all client-facing agreements
- Present implementation, optimization, and expert services recommendations.
- Collaborate with our Partners to ensure we are delivering successful outcomes
- Promote, educate, and position Professional Services as a paid offering both internally and externally
- Grow services revenue for new and existing clients
- Expand and grow business relationships with new clients, existing clients, and the internal Gong Sales team.
- Execute plans to increase Services offerings, promote exposure, and identify key market opportunities and growth areas.
- Maintain product expertise across the Gong product line, API’s, and integrations.
- 4+ years selling and positioning Professional Services.
- 7+ years in a Professional Services or consulting organization.
- Experience in scoping, sizing, and negotiating structured SOW’s.
- Experience in a fast paced, fast-growing & dynamic environment.
- Experience with various architectures (Web, Cloud, Integration) and methodologies.
- Experience with or knowledge of various API & data integration approaches.
- Experience with SaaS applications that support Enterprise business processes.
- Possess CRM experience or knowledge (Salesforce.com or Dynamics preferred).
- Understanding and experience in sales strategy.
- Attention to detail and ability to prioritize and plan effectively.
- Strong ability to interface at a senior level with ease.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Excellent presentation skills.
- Bachelor's Degree.
- Willingness to travel.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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