Community Partnership Manager -black Taxi jobs at Gett in United Kingdom, London

What you'll Gett up to

On a typical day you might work with your marketing colleagues on projects as diverse as:

• Planning and executing a multichannel campaign to launch a new product feature
• Doing the logistics for an in-person brand activation project
• Organising an influencer marketing project to grow our brand footprint on digital

Who we're looking for

We're looking for a versatile and high-output marketer who loves to roll up their sleeves to problem solve. You'll be driven by the thrill of doing extraordinary work and get job satisfaction from seeing the results of your efforts. Given this is a maternity cover position, we need someone who can hit the ground running and take ownership from day one. Your background might look something like:

• 4+ years working in a similar generalist role with a proven track record of successful growth
• Strong budget management experience with demonstrable commercial acumen
• Excellent project organisation skills and ability to manage multiple workstreams simultaneously
• Broad channel understanding (digital and offline) with a strong nose for effective channel strategies
• An excellent writer with a high bar for quality creative and campaign execution
• You are a high agency self-starter who seeks out problems to solve and gets them done

What you'll Gett

• 🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days- PLUS one extra Friday off every month!
• 🚕Taxi Credit (obviously!)
• 💻Working from Home Allowance
• 🧓Pension Scheme
• 😷Private Medical Cover
• 🏥Health related cash plan
• ✨Life Insurance
• 🫴Employee Assistance Programme
• 🏋️Discounted Gym membership

- (1 hour video call) - Here you will meet Ben Bailey (VP of Marketing)! He will deep dive into your experience in relation to the role. Asking questions around your marketing experience 😊 You will also have time to ask questions to Ben, so have them prepared! 📝

(1hr video call) - We will send over a time-boxed exercise (no more than 1 hour prep) which will be presented to Ben Bailey and another member of the marketing team. Presenting will be the first 20 mins and the rest of the interview will be Q+A around your presentation. You will also have the opportunity to ask questions.

(1hr video call) - Here you will meet wider members of the marketing team. They will be asking competency and behavioural style questions.

What you’ll Gett up to

You will find ways to engage users across email, SMS, in-app notifications and more to encourage them to take their first ride and keep them riding with Gett through loyalty, retention and reactivation programs.

On a typical day you might:

• Build a new automated customer journey flow to encourage dormant users to ride with us again
• Deep dive with the analytics team to identify gaps in performance
• Prepare a monthly campaign performance report for the management team
• Implement an A/B test in the CRM (we use Braze) to improve campaign performance

Who we’re looking for

We’re looking for a skilled technical marketer who has a strong command of how comms can drive incremental growth. Your background and skills might look something like:

• Deep understanding of CRM - Experience building a variety of multi-channel communications; from lifecycle stages through to behavioural-based triggers.
• Data-led and analytical - You’ll be confident working with data to analyse campaigns and inform decisions on how to improve performance, with the ability to translate complexity for your audience
• Strategic, customer-first thinker - You have a strong grasp of how and when comms work for customers for optimal results and can brief creative teams with clear instruction
• High-agency person - You don’t wait to be told what to do, but seek out opportunities to improve process and performance, even if it’s not in your remit

Big plus if:

• You’ve worked with Braze and SFMC
• You are comfortable writing or editing copy where necessary

What you’ll Gett

🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!

💻Working from Home Allowance

🧓Pension Scheme

🚲Cycle to Work Scheme

🚘Electric Car Scheme

😷Private Medical Cover

🏥Health related cash plan

✨Life Insurance

🫴Employee Assistance Programme

🏋️Discounted Gym membership

Sounds interesting? Here’s how to apply and our interview process…

• Send us a CV and Cover Letter We’d love for you to tell us why you’d be suited to the role and provide a few examples of customer comms that you love from brands you admire or you’ve worked on yourself
• Talent Screen - (30-45mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett 🧡
• Hiring Manager - (1 hour video call) - Here you will meet Ben Bailey (VP Marketing)! He will deep dive into your experience in relation to the role. Asking questions around your marketing experience 😊 You will also have time to ask questions to Ben, so have them prepared! 📝
• Presentation (1hr video call) - We will send over a time-boxed exercise (no more than 1 hour prep) which will be presented to Ben Bailey and Vicky Taylor (Senior Brand Manager). Presenting will be the first 20 mins and the rest of the interview will be Q+A around your presentation. You will also get a chance to ask questions to both Vicky and Ben
• Peer Review (30-45mins video call) - Here you will meet more members of the team to discuss your experience and your motivation along with an opportunity to ask any questions directly to the team 😊

This hands-on role is focused on strengthening the driver community through regular workshops, targeted communications, strategic partnerships, and consistent support. You’ll be a key voice for drivers within the business and play a vital role in improving retention, satisfaction, and productivity, as measured through internal key metrics.

On a typical day you'll work on:

• Organise and lead regular driver workshops in London and key UK regions to gather feedback, understand challenges, and drive engagement.
• Develop and maintain ongoing contact with drivers through face-to-face check-ins, group sessions, video calls, and surveys.
• Manage existing driver benefit partnerships (e.g. fuel, servicing, insurance) and source new opportunities that align with driver needs and company goals.
• Work closely with the Supply, Marketplace, and Marketing teams to align engagement strategies with business goals and ensure consistent communication with drivers.
• Advise on driver-focused promotions or initiatives designed to increase Getting Hours and improve the driver experience.
• Assist in the delivery and quality control of driver training and onboarding materials.
• Track and report regularly on engagement KPIs, including Getting Hours, driver retention, satisfaction scores, and NPS.

About you:

• At least 5 years’ experience in community engagement, field support, or stakeholder management.
• Experience working with black cab drivers or within the licensed taxi industry is highly desirable.
• Strong interpersonal and communication skills, with the ability to build trust quickly.
• Confidently facilitating group sessions, workshops, or training.
• Comfortable working with feedback tools and engagement platforms (e.g. Slack, SurveyMonkey, Zoom, Braze).
• Highly self-motivated, organised, and outcome-driven.
• Experience handling complaints or user escalations in a calm, solutions-focused way.

What you’ll Gett

🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!

💻Working from Home Allowance

🧓Pension Scheme

🚲Cycle to Work Scheme

🚘Electric Car Scheme

😷Private Medical Cover

🏥Health related cash plan

✨Life Insurance

🫴Employee Assistance Programme

🏋️Discounted Gym membership

Sounds interesting? Here’s how to apply and our interview process…

• Send us a CV We’d love for you to tell us why you’d be suited to the role
• Talent Screen - (30mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett 🧡
• Hiring Manager - (1 hour video call) - Here you will meet John McEwan (Senior Director of Customer Experience)! He will deep dive into your experience in relation to the role. Asking questions around your experience 😊 You will also have time to ask questions to John, so have them prepared! 📝
• 2nd Interview (120mins on site) - Here you will meet Andrew (Head of Supply) to discuss your experience and your motivation along with an opportunity to ask any questions directly to Andrew 😊

What you’ll Gett up to

On a typical day you might:

• Design a new automated customer journey flow to encourage dormant users to ride with us again
• Work with our analytics team to build a reporting dashboard
• Devise and implement an A/B test (we use Braze) to improve the conversion rate of an onboarding flow

Who we’re looking for

We’re looking for a customer-first marketer who understands the relationship between timely, engaging content and business impact. Your background and skills might look something like:

• 3+ years in CRM - You can demonstrate tangible business results from owning the customer lifecycle journey across multi-channel campaigns
• Analytical and data-led decision maker - Comfortable with testing, you use data to analyse campaigns and inform decisions on how to improve performance
• Customer-centric thinking - You utilise your experience drawn from customer insights and psychology to inform what customers are comfortable receiving and when
• Reporting - You can build reports that deliver critical insights and are confident presenting your learnings to management
• Positive and proactive team player - You seek out opportunities to improve process and performance without being asked, even if it’s not in your remit
• Taking ownership - You have a strong locus of control, excited to take full ownership of digital channels and build customer satisfaction, retention, and loyalty from the foundations up

Bonus

• Experience with our tools - Braze, Salesforce Marketing Cloud and Tableau - are a big advantage
• Writing and creative skills - You can write in a pinch, understanding how copy and design works best across different mediums and at different stages of their journey

What you’ll Gett

🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!

💻Working from Home Allowance

🧓Pension Scheme

🚲Cycle to Work Scheme

🚘Electric Car Scheme

😷Private Medical Cover

🏥Health related cash plan

✨Life Insurance

🫴Employee Assistance Programme

🏋️Discounted Gym membership

Sounds interesting? Here’s how to apply and our interview process…

• Send us a CV and Cover Letter We’d love for you to tell us why you’d be suited to the role and provide a few examples of customer comms that you love from brands you admire or you’ve worked on yourself
• Talent Screen - (30-45mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett 🧡
• Hiring Manager - (1 hour video call) - Here you will meet Ben Bailey (VP Marketing)! He will deep dive into your experience in relation to the role. Asking questions around your marketing experience 😊 You will also have time to ask questions to Ben, so have them prepared! 📝
• Presentation (1hr video call) - We will send over a time-boxed exercise (no more than 1 hour prep) which will be presented to Ben Bailey and Vicky Taylor (Senior Brand Manager). Presenting will be the first 20 mins and the rest of the interview will be Q+A around your presentation. You will also get a chance to ask questions to both Vicky and Ben
• Peer Review (30-45mins video call) - Here you will meet more members of the team to discuss your experience and your motivation along with an opportunity to ask any questions directly to the team 😊