Gett CRM Manager 

United Kingdom, England, London 

655395332

What you’ll Gett up to

On a typical day you might:

• Design a new automated customer journey flow to encourage dormant users to ride with us again
• Work with our analytics team to build a reporting dashboard
• Devise and implement an A/B test (we use Braze) to improve the conversion rate of an onboarding flow

Who we’re looking for

We’re looking for a customer-first marketer who understands the relationship between timely, engaging content and business impact. Your background and skills might look something like:

• 3+ years in CRM - You can demonstrate tangible business results from owning the customer lifecycle journey across multi-channel campaigns
• Analytical and data-led decision maker - Comfortable with testing, you use data to analyse campaigns and inform decisions on how to improve performance
• Customer-centric thinking - You utilise your experience drawn from customer insights and psychology to inform what customers are comfortable receiving and when
• Reporting - You can build reports that deliver critical insights and are confident presenting your learnings to management
• Positive and proactive team player - You seek out opportunities to improve process and performance without being asked, even if it’s not in your remit
• Taking ownership - You have a strong locus of control, excited to take full ownership of digital channels and build customer satisfaction, retention, and loyalty from the foundations up

Bonus

• Experience with our tools - Braze, Salesforce Marketing Cloud and Tableau - are a big advantage
• Writing and creative skills - You can write in a pinch, understanding how copy and design works best across different mediums and at different stages of their journey

What you’ll Gett

🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!

💻Working from Home Allowance

🧓Pension Scheme

🚲Cycle to Work Scheme

🚘Electric Car Scheme

😷Private Medical Cover

🏥Health related cash plan

✨Life Insurance

🫴Employee Assistance Programme

🏋️Discounted Gym membership

Sounds interesting? Here’s how to apply and our interview process…

• Send us a CV and Cover Letter We’d love for you to tell us why you’d be suited to the role and provide a few examples of customer comms that you love from brands you admire or you’ve worked on yourself
• Talent Screen - (30-45mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett 🧡
• Hiring Manager - (1 hour video call) - Here you will meet Ben Bailey (VP Marketing)! He will deep dive into your experience in relation to the role. Asking questions around your marketing experience 😊 You will also have time to ask questions to Ben, so have them prepared! 📝
• Presentation (1hr video call) - We will send over a time-boxed exercise (no more than 1 hour prep) which will be presented to Ben Bailey and Vicky Taylor (Senior Brand Manager). Presenting will be the first 20 mins and the rest of the interview will be Q+A around your presentation. You will also get a chance to ask questions to both Vicky and Ben
• Peer Review (30-45mins video call) - Here you will meet more members of the team to discuss your experience and your motivation along with an opportunity to ask any questions directly to the team 😊