Coordinator -customer Parts Delivery jobs at Ge Healthcare

• Inspect and process materials according to the SOP (Standard Operating Procedure).

• Physically move materials from one location to another using hand trucks or forklifts.

• Physically and systematically receive/deliver individual release orders to internal and external services, quantify and verify inventory.

• Process products against purchase orders and work orders using an electronic management system.

• Collaborate with relevant logistics and production staff to mitigate/prevent stockouts.

• Manage/control important documents necessary for the recording, allocation, and distribution of a variety of regulated products.

• Conduct cycle audits and physical inventory according to the schedule.

• Participate in the reconciliation of inventory discrepancies and report discrepancies to the Team Leader.

• Comply with environmental, health, and safety (EHS) regulations and policies and quality system requirements.

• Read and follow work instructions and bill of materials.

• Perform other assigned tasks and/or special projects.

Quality Objectives:

• Know and understand product recalls, concessions, non-conforming products, material identification and segregation, document configuration control, good documentation practices, requirements related to approved suppliers/Sourcing department, and DMR/DHR requirements associated with this type of position/function.

• Know and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations for this type of position/function.

• Complete all scheduled Quality and Compliance training on time.

• Identify and report any quality or compliance issues and take immediate appropriate corrective actions.

• Bachelor's degree or Associate's degree OR High School Diploma / GED with 2+ years of relevant work experience

• Proficiency in the local language (reading, writing, and speaking).

• Excellent knowledge of basic mathematics.

• Ability to communicate and work with others.

• Basic computer knowledge.

• Handling skills.

• Ability to use automatic lifting devices.

Roles and Responsibilities

• Know and understand discontinuations, concessions, non-conforming products, material identification and segregation, document configuration control, documentation best practices (MyWorkShop)
  • Approve Impact Analysis and Implementation Action Plan
  • ECR/ECO Design Change
• Oracle GL Prod Tasks:
  • Add/Remove Manufacturer Equivalent Part Maintenance
  • Commercial Part/Structure (Bill of Materials/Routings)
  • Review work order variance
• Physically move materials from one location to another –
  Quarantine and Release
• Physically and systematically receive/issue individual release certificates to internal and external departments, quantify and verify inventory
• Manage/control important documents required for the registration, assignment and distribution of a variety of regulated products
• Perform cycle audits and physical inventory according to schedule
• Participate in the reconciliation of inventory discrepancies
• Comply with environmental, health and safety (EHS) and quality system regulations and policies

Required Qualifications

Bachelor's degree from an accredited university or college in Supply Chain Management or Engineering (or a high school diploma / GED with at least 4 years of experience in Supply Chain/Manufacturing Engineering).

Desired Characteristics

• Strong analytical skills with proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Knowledge of ERP system Oracle (GL Prod)
• Understanding of Part set up/attributes
• Knowledge of PLM Software - MyWorkShop
• Excellent communication and interpersonal abilities
• Detail-oriented mindset with strong organizational skills.
• Ability to multitask effectively under tight deadlines.
• Adaptable to changing business environments.
• Proactive attitude with a problem-solving approach.

The role of the C&TD Coordinator Intern provides critical support to overall capability and talent development efforts for supply chain and global services. Key focus areas include, but are not limited to the following:

Capability & Talent Development Support

• Work across the C&TD environment for Supply Chain and Global Services, supporting OMLP and broader organization upskilling/reskilling initiatives.
• Utilize technology solutions to support creation of training content, as well as curate messaging and communications for the team
• Support analysis of training survey results and leading of continuous improvement actions
• As identified, lead initiatives to improve capability in the C&TD approach, as well as potentially support/lead initiatives that help upskill/reskill our internal customer teams

Operations Management Leadership Program Support

• Support the full-time OMLP and intern programs while working with the Global Program Manager
• Collaborate across multiple sites and functional teams to gather assignment proposals and preference information from interns and OMLPs.
• Coordinate with the OMLP early talent committee for summer intern extracurricular offerings (e.g., tours, remote site offerings, program Q&A, social events) as well as offerings for full-time OMLPs.
• Coordinate with finance to ensure all OMLPs and interns are charged to the correct cost center, including segment-funded interns.
• Depending on timing in the role, assist with recruitment, hiring, and placement of summer interns and other support to the full-time OMLP.
• Help identify feedback and other insights supporting program improvements for OMLP

Desired Candidate Characteristics/Skills:

• Strong Collaboration and Communication
• Proficiency in Organization and Time Management
• Developing proficiency in Project Management capabilities
• Self-starter with a demonstrated history of taking initiative
• Attention to Detail

Essential Responsibilities:

• Find and execute part order solutions.

• Lead part solution actions as needed with other cross.

• functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.

• Perform professional customer and field call handling and communication.

• Drive resolution of customer escalations by ensuring proper team ownership, coverage, and communication with the field.

• Deliver part solutions within the required compliance guidelines.

• Produce meaningful reports and information about order processing using database tools.

• Optimize all cycle time elements associated with the order fulfilment process.

• Participate in LEAN workouts and use the principles learned to improve daily work.

• Work closely with the pole Customer Solutions Manager to improve the overall Customer.

• Solutions team performance.

• Meet or exceed team backorder targets.

Qualifications/Requirements:

• High School Diploma/equivalent and at least 3 years' experience in customer facing role.

• Parts logistics and global systems understanding.

• Demonstrated Team player.

• Effective working in a complex environment.

• Experience with Microsoft Office applications.

• Must be willing to work out of our Headquarters in Waukesha, WI.

• Must be willing to submit to a background investigation, including for example, verification of past employment, criminal history and educational background.

• Willing to take a drug test.

• Must have unrestricted authorization to work in the US.

Desired Characteristics:

• BS / BA or equivalent experience.

• Oracle application experience.

• Proven strong customer advocate.

• Working knowledge of customs processes.

• Demonstrated Product Structure knowledge.

• Local talent strongly preferred.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Follow written procedures for Picking, Packing, receiving, storage, inspection and handling of radioactive and non-radioactive products utilizing ERP system. Inspect and disposition materials per SOP (Standard Operating Procedure)

• Perform physical movement of materials from one area to another using handcarts or fork lifts

• Physically and utilizing ERP receive/issue finished products and regulated packaging materials from internal and external sources.

• Process material against purchase orders and fulfill orders using electronic material management system

• Coordinate with on-site and/or off-site warehousing facilities for parts replenishment and material for storage

• Maintains/reviews critical documentation necessary for recording, allocating and dispersing a variety of regulated materials.

• Help reconcile inventory discrepancies and report discrepancies to Supervisor

• Comply with EHS & Quality System regulations and policies • Read and follow work instructions

• High school Diploma or local equivalent

• 2 or more years’ experience in storing/material handling, warehouse, supply chain, or manufacturing.

• Ability to consistently lift 30 pounds

• Ability to utilize automatic lifting equipment

• Knowledge of computerized material flow methods

• Basic knowledge of quality and inventory control

• Quantifies and verifies cycle count

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Own and ensure continuous improvement of visit processes, including forms, templates, metrics, customer satisfaction outcomes.

• Establish a vision for streamlined visit offerings and deploy the concept through influencing and negotiation across internal stakeholders.

• Identify opportunities for improvement or strategic changes to ensure continued success.

• Represent and provide input to budgeting and strategic planning efforts to ensure long-term sustainability and suitability of the Customer Visit Program.

• Own day-to-day Customer Visit Scheduling & Coordination activities, including the coordination of MR Scan volunteers; this may include supervision of staff carrying out these activities.

• Be responsible for on-site hosting of visits, including room setup, material printing and other elements needed for visits.

• Establish standards for the quality of visits, internal GEHC stakeholder and external customer experiences and addresses improvement needs proactively.

• Ensures facility readiness for customer visits, including coordination with Facilities Management teams for physical/plant service, repairs or improvements.

• Provide high level marketing presentations and customer demonstrations on specific GE HealthCare MR products and offerings.

• Detail oriented, with demonstrated ability to manage concurrent tasks and deadlines

• Direct or indirect commercial experience, with demonstrated history of roles that are customer (or stakeholder) focused

• Intermediate knowledge of medical concepts such as human anatomy, diagnostic imaging and radiological practices and standards

• Bachelor’s degree in Business, Finance, Project Management or related field with 5 years’ work experience; or High-School Diploma with 9 years’ experience.

• Demonstrated experience coordinating complex schedules and agendas with multiple stakeholders.

• Proficiency in common office management software tools such as Salesforce.com, Smartsheet, Microsoft Office/Microsoft Teams.

• Ability to work from the GE HealthCare MR Global Headquarters in Waukesha, Wisconsin 4 to 5 days per week.

• Collaborative and inclusive team-player able to motivate, challenge and find creative solutions to meet business needs

• Licensed MR Technologist (e.g. RT (MR) or similar certification)

• Prior experience in a global company, healthcare, healthcare provision, or MR imaging

• Strong oral and written communications skills

• Excellent interpersonal skills and enjoys working within a dynamic team environment

• Willingness and ability to travel up to 15%

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.