Service Account Manager jobs at Ge Healthcare in Vietnam, Ho Chi Minh City

Essential Responsibilities:

• Prospecting for new customers and business in addition to growing and maintaining the existing customer portfolio, and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales
• Generating proposals, preparing sales quotations, planning customer meetings, and demonstrating equipment capabilities on assigned products in assigned territory
• Sales negotiation and deal closure at the customer, interfacing with all key buying influencers such as direct users of the product, but also department heads and CXO level personnel
• Identify target end user accounts and create account plans in conjunction with commercial strategy
• Develop account penetration strategies for key target and competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements
• Create and/or maintain territory/portfolio specific business plans
• Schedule joint sales calls with relevant GE commercial teams as opportunities to coach and maintain relationships with the customer decision makers.
• Manage customer relationships on day-to-day basis and provide transactional support
• Simplify the point of contact between GE Healthcare (GEHC) and customer, and proactively align internal GE resources to support customers and Channel Partners (where appropriate)
• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• Introduce and coordinate delivery of GEHC commercial programs and commitments
• Optimize territory or portfolio assigned; leverage synergies across GEHC
• Embrace and implement commercial management best practices
• Maintain relationships with the senior management and the relevant team of the customer
• Analyzes, identifies, and communicates the internal and external resource needs of the customer
• Continuously keep both region and P&L leaders updated on the status and progress of customer opportunity and funnel
• Develop and maintain a high level of product knowledge of GE and competitive products
• Expected to sell point of sale service contracts, financing and drive margin though selling value and holding price
• Responsible for forecasting based on funnel prospects. Adept in calling estimates with Risks & Opportunities.
• Create a culture of highest integrity and compliance within commercial team. Enforce global compliance standards, collaborate with compliance manager to perform due diligence activities.
• Ensure all opportunities are up to date and captured in Sales Force opportunity management tool.
• Maintain and nourish relationships with KOLs in the assigned business segment/territory

Qualifications/Requirements:

• Bachelor’s degree or above
• At least 6+ years’ experience in Healthcare related sales or marketing with solid account management methodology exposure
• Successful experience in multi-stakeholder environment
• Strong ethics, integrity and compliance orientation
• Fluent in English and local language
• Strong co-ordination, commercial, influencing & negotiation skills
• Customer focused mindset with proven ability to respond quickly to internal and external customer needs
• Excellent written and verbal communication and presentation skills.
• Analytical & clear-thinking skills with the ability to synthesize complex issues into simple solutions & messages.
• Takes initiatives, accountability and responsibility for own work.
• Must be highly motivated, results driven, energetic and capable of multi-tasking in a dynamic, rapidly growing organization.
• Demonstrated ability to analyze customer data and develop financially sound sales offers

Desired Characteristics:

• Experience in direct sales or through channel partners of multiple products in Healthcare imaging equipment
• Excellent analytical and communication skills with ability to communicate to employees and customers at all levels.
• Demonstrate ability to work independently
• Strong knowledge & experience of end to end sales process and working with cross functional teams (Inquiry to Order, Order to Remittance, Finance, Services, Country sales, etc.)

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Strategic/Key Account Solution Management:

• Serve as the primary point of contact to coordinate with all functions to develop and execute solution/program for large key accounts, ensuring their needs are met and long-term partnerships are established.
• Develop and implement comprehensive account strategies to maximize revenue, share of wallet, and profitability.
• Maintain and strengthen relationships with decision-makers at various levels within client organizations.
• Conduct regular business reviews with clients to discuss performance, opportunities, and any issues.

Sales Growth and Business Development:

• Identify new business opportunities within existing accounts and in new regions.
• Lead negotiations and contract renewals to secure long-term agreements/partnership.
• Collaborate with the business development team to expand the customer base in key accounts.
• Analyze key account trends, needs, and competitor activities to work with other Strategic Account Managers to drive sales strategies and identify growth opportunities.

Cross-functional Collaboration:

• Work closely with internal teams (marketing, local Sales teams, product management, etc.) to ensure product offerings and services align with customer needs.
• Liaise with supply chain and logistics to ensure seamless delivery and support for clients.
• Partner with regulatory and compliance teams to ensure adherence to local regulations.

Performance Tracking and Reporting:

• Monitor key account metrics (revenue growth, profitability, customer satisfaction) and take corrective actions when necessary.
• Prepare regular reports on account performance and market trends for senior management.
• Utilize CRM tools to manage accounts and pipeline.

Required Qualifications:

• Bachelor's or Master's degree in business, Marketing, Life Sciences, Medical Degree (MD) in Nursing (BSN/MSN) (MBA preferred)
• 10+ years sales team leadership experience in healthcare ideally
• 12+ years of experience in regional sales and account management, ideally within the medtech or healthcare technology sector.
• Good knowledge of the GE HealthCare product portfolio
• Proven track record of achieving or exceeding sales targets.
• Strong understanding of the healthcare technology landscape, with a focus on medical devices, software, and/or diagnostic tools.
• Experience working with complex, chain clients and managing multiple stakeholders.
• Excellent negotiation, communication, and presentation skills.
• Strong problem-solving and analytical abilities with a results-driven mindset.
• Ability to travel up to 50% of the time.
• Fluency in English.

Preferred Skills & Competencies:

• Knowledge of healthcare regulations and procurement processes.
• Ability to thrive in a fast-paced, dynamic environment.
• Culturally aware, with experience in diverse international markets.
• Strong leadership skills and ability to mentor junior team members.
• Fast learner, ability to adapt and drive changes

Roles & Responsibilities:

• Team leadership and operation excellence driving with allocated territory:
  • Deploy Fundamental Rigor: Provide leadership and support for good KPI, learning delivered by each Field Engineer (FE) in the team.
  • Manage team members to comply with EHS, service compliance and processes
  • Ensure the discipline and proper attitude of Field Engineer in the team
  • Execute regular operating mechanism for performance/operational reviews
  • Schedule EMC, FMI, PM, PM and installation for the best service delivery
  • Collaborate to project management team, sales team, region & Channel Partners for a best fixed installation schedule.
• Problem solving
  • To be the 1st escalation level of team member for daily operation including but not limited to problem on device, problem on site, customer’s concerns, other functions’ concern…
  • Be incharge of the contact point to customer / other functions for CSO related to technical issue
• People/Team Development:
  • Formulate plans and implementation for identifying, developing and managing new FE
  • Develop technical & personal competency for new FE by leveraging synergy of experience FE, knowledge base, and internal connections
• Contribute Growth Business:
  • Ensure the service delivery for in-country service sales growth strategy with service sales team & channel partners
  • Enhance the utilization of channel partner service delivery to optimize the service delivery where appropriate
• Other responsibilities
  • Ensure reasonable availability on daily basic for team performance optimization, and for feedback to other function, CP & customers.
  • After receving the confirmation of HPM, provide SRC check date (if needed) & tentative installation schedule in the following day. Ensure 100% onsite check (if no use HPM report)
  • Manage the delivery time of HBS within 10 working days maximum
  • Manage PM implementation for no PM pending over 1 month and no PM overdue after warranty /MSA period.
  • Attend all relevant tcon with regional team
  • Acknowledge the status of daily job of team members & proper update to Admin/CSM for further
  • Assist Connectivity Champion to achive the connectivity target.
  • KPI fullfilment: based on the target of ASEAN service quality.

Required qualifications

• Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, BioMedical Engineering or equivalent
• Technical analytical skills. 2-4 years Field Services experience.
• Experience in CT, MRI, X-ray, Nuclear Medicine is a plus.
• Profiency in English and local language.
• High work standards and quality.
• Initiative and motivation.
• Excellent communications, listening and interpersonal skills.
• Excellent problem-solving skills, able to think outside the box
• Strong Customer skills with pro-customer mindset; deals tactfully and effectively with differences of opinion, influences rather than directs.
• Min. 2 years Team Management experiences.
• Strong alignment skill to support business strategies and contribute to business financial commitments.
• Strong leadership skills to build and maintain highly engaged team and support others’ growth in line with business growth.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Financial Performance:
  • Is accountable to achieve Product/Solutions/Service sales OP target for assigned accounts in Vietnam.
  • Ensure pricing compliance for all opportunities.
  • Manage opportunities and funnel using applicable CRM sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts.
• Territory & Account Management:
  • Create territory/account plans including opportunity development, competitive strategies and targets.
  • Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools.
  • Maintain a network of key opinion leaders within the assigned territory.
  • Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies.
• Product & Market Expertise:
  • Maintain up to date detailed knowledge of their product/solution/services. Be able to present and discuss the value proposition and benefits which are relevant to customers.
  • Maintain up to date market and competitor knowledge related to their product/solutions/services.
  • Develop their understanding of the customers changing clinical and/or operational issues and challenges.
  • Create viable product and service configurations which meet customer needs effectively, while achieving optimum margin for GE HealthCare.
  • Differentiate assigned product and service offerings during the various stages of the sales process, effectively using GE resources and approved marketing and promotion materials to actively support the customer through their decision making process towards a successful outcome for GE HealthCare.
  • Represent the company at relevant medical conferences and technical exhibitions to promote product/solution/services and company.
• Opportunity management:
  • Identify and create new opportunities and work with sales / service leaders and account teams (where applicable) to continuously increase prospect and opportunity funnel.
  • Support and manage tender/bid processes including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet sales and margin targets as well as to maximize customer satisfaction in the assigned territory.
  • Create and maintain opportunities in the applicable sales CRM tools.
  • Ownership of opportunities and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs including service contract offerings.
  • Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.
• One GEHC teamwork:
  • Contribute to account plans for accounts covered by account managers/executives.
  • Educate account team members on their product/service/solution strategy and offerings where applicable.
  • Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business.
  • Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts.
• Compliance:
  • Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes
  • Adhere to all applicable GE Healthcare compliance policies, codes and training requirements
  • Identify and report any quality or compliance concerns and take immediate corrective action as required.

Required Qualifications

• Bachelors Degree and minimum 3 years of selling/promotion experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physicists) or Life Sciences field
• Previous experience in the Healthcare Industry
• Ability to interface with both internal team members and external customers as part of solutions based sales approach
• Ability to energize, develop and build rapport at all levels within an organization
• Strong capacity and drive to develop career
• Excellent verbal and written communication skills in local language as well as good command of English
• Ability to synthesize complex issues and communicate in simple messages
• Excellent organizational skills
• Excellent negotiation & closing skills
• Strong presentation skills
• Able to travel frequently to maintain good quantity / quality of face-time with accounts in both countries
• Valid motor vehicle license

Desired Characteristics

• Proven and progressive previous experience in sales/services/promotion to technical decision makers e.g. Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.