Workflow Services Engineer Ii jobs at Ge Healthcare in United States, Cleveland

What You’ll Do:

• Builds understanding of Customer’s existing clinical environment, needs, and goals for MIM Implementation

• Lead minor workflow adjustments and configurations, coordinate more complex workflow modifications through the appropriate channels to optimize system performance.

• Coordinates and manages workflow testing

• Creates and manages training and rollout plan(s)Is responsible for customer training and go-live support

• Relays any and all customer complaints and feedback to the appropriate MIM team(s) to ensure that they are reviewed and addressed in a timely manner.

• Supports technical sales for potential customers, and acts as a salesperson for MIM Software at the technical exhibition of medical conferences.

• Continuing medical and technical education is received by working with the staff at institutions and observing exhibitions at medical conferences.

• Participate in on-the-job training within a hospital environment to gain firsthand experience of clinical workflows and challenges.

• Facilitate training sessions for team members, along with cross-functional teams.

• Travel up to 60% of the time for on-site customer training, offering an exciting opportunity to work in diverse settings while directly impacting customer success.

What You’ll Need:

• A background as nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred

• Must have strong interpersonal communications skills, project organizational skills, problem-solving abilities, as well as the aptitude to develop a clinical and technical knowledge base.

• 3-5 years of clinical or medical experience is preferred

• At least a four-year bachelors’ degree program from an accredited university, preferably in a technical field or relevant experience is preferred

• The ability to travel on an as-needed basis, no more than 60% of the time

• Vaccination is required

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

What You'll Do:

• Maintain, improve, and add features to a large and mature code base written in Java, developing your autonomy and creativity.

• Produce quality code by writing automated tests and participating in peer code review.

• Mitigate and document cybersecurity risks.

• Enhance custom frameworks.

• Learn about the medical industry as needed.

• Investigate bug reports from end users, within large software systems, and provide user-facing teams with software solutions.

• Interact directly with user-facing staff to define input requirements and see the impact of your work.

• Communicate with the team regularly to coordinate on projects, overcome roadblocks, and celebrate successes.

• Work with your manager to personalize your growth path.

• Contribute meaningfully to GE Healthcare's overall mission of improving patient care.

What You'll Need:

• A bachelor's degree in computer science or computer engineering, or a related scientific field with notable computer science coursework.

• Two years of industry experience (preferably in Java).

• In lieu of a degree, you must have a minimum of five years of direct industry experience in Java.

• Knowledge of object-oriented principles and the data structures that support them.

• General problem-solving skills.

• Strong analytical thinking.

• Communication and organization skills.

• An appetite for continued learning of both technical and interpersonal skills.

• A preexisting understanding of medical imaging isnotrequired.

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office
• Permissive time off
• A 401(k) with up to a 4% match
• Tuition reimbursement programs
• Relaxed office setting where jeans are the norm
• Free snacks and beverages at the office
• 24-hour access to an in-office fitness center

What You’ll Do:

• Maintain, improve, and add features to a large and mature code base written in Java, developing your autonomy and creativity.

• Design and iterate on solutions to real world user problems.

• Produce quality code by writing automated tests and participating in peer code review.

• Mitigate and document cybersecurity risks.

• Learn about the medical industry as needed.

• Interact directly with user-facing staff to define input requirements and see the impact of your work.

• Investigate bug reports from end users and provide user-facing teams with software solutions.

• Communicate with the team regularly to coordinate on projects, overcome roadblocks, and celebrate successes.

• Work with your manager to personalize your growth path.

• Contribute meaningfully to MIM's overall mission of improving patient care.

What You’ll Need:

• A bachelor's degree in computer science or computer engineering, plus two years of industry experience (preferably in Java).

• In lieu of a degree, you must have a minimum of four years of direct industry experience in Java.

• Knowledge of object-oriented principles and the data structures that support them.

• General problem-solving skills.

• Strong analytical thinking.

• Communication and organization skills.

• An appetite for continued learning of both technical and interpersonal skills. A preexisting understanding of medical imaging is not required.

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

What You’ll Do:

• Create custom MIM Workflows for different institutions across all markets
• Develop new MIM Workflows for new version releases
• Assist sales and new site implementation for technical assistance
• Take part in customer MIM Workflow Workshops
• Travel to customer sites with implementation team

What You’ll Need:

• Must have completed a bachelor’s degree from a four-year accredited university
• Prior coding or engineering experience preferred
• Strong time management and organizational skills
• Strong analytical skills
• Aptitude to develop a clinical and anatomical knowledge base
• Strong problem-solving skills

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office
• Permissive time off
• A 401(k) with a 4% match
• Tuition reimbursement programs
• Relaxed office setting where jeans are the norm
• Free snacks and beverages at the office
• 24-hour access to an in-office fitness center

What You’ll Do:

• Builds understanding of Customer’s existing clinical environment, needs, and goals for MIM Implementation

• Lead minor workflow adjustments and configurations, coordinate more complex workflow modifications through the appropriate channels to optimize system performance.

• Coordinates and manages workflow testing

• Creates and manages training and rollout plan(s)Is responsible for customer training and go-live support

• Relays any and all customer complaints and feedback to the appropriate MIM team(s) to ensure that they are reviewed and addressed in a timely manner.

• Supports technical sales for potential customers, and acts as a salesperson for MIM Software at the technical exhibition of medical conferences.

• Continuing medical and technical education is received by working with the staff at institutions and observing exhibitions at medical conferences.

• Participate in on-the-job training within a hospital environment to gain firsthand experience of clinical workflows and challenges.

• Travel up to 60% of the time for on-site customer training, offering an exciting opportunity to work in diverse settings while directly impacting customer success.

What You’ll Need:

• A certified medical dosimetrist or radiation therapist is preferred

• Must have strong interpersonal communications skills, project organizational skills, problem-solving abilities, as well as the aptitude to develop a clinical and technical knowledge base.

• 3-5 years of clinical or medical experience

• At least a four-year bachelors’ degree program from an accredited university, preferably in a technical field or relevant experience is preferred

• The ability to travel on an as-needed basis, no more than 60% of the time

• Vaccination is required

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

What You’ll Do:

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

What You’ll Need:

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
• 3 + years of clinical or medical experience
• CNMT Certification preferred but not required
• Strong written and verbal communication, organizational, and time management skills
• Ability to actively listen and anticipate customer needs with an empathetic mindset
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
• Ability to work with a flexible schedule

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office
• Permissive time off
• A 401(k) with up to a 4% match
• Tuition reimbursement programs
• Relaxed office setting where jeans are the norm
• Free snacks and beverages at the office
• 24-hour access to an in-office fitness center

What You’ll Do:

• Draft & publish technically accurate, accessible, and easy-to-use user-facing documentation

• Independently test the software and research the product to develop an understanding of the inner workings of our software to inform better content development

• Collaborate with technically oriented engineering teams to develop product copy that is understood by a clinical audience

• Collaborate with product and clinical science teams to plan product development and support release timelines

• Support our quality and regulatory teams with documentation creation and updates; build your knowledge of medical device quality and regulatory guidelines

• Develop and maintain specialized knowledge for one or more product lines

• Develop proficiency in creating, editing, or managing additional content: training videos, LMS/e-learning content, white papers, or translated documentation

What You’ll Need:

• Should have at least 4 years of prior experience in technical writing, preferably in the medical industry or a related area

• Aptitude to develop clinical and anatomical knowledge and learn on the job

• Meticulous organizational and communication skills

• Ability to balance multiple priorities and communicate with a diverse group of stakeholders

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center