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GE HealthCare Clinical Application Support Specialist II- NM 
United States, Ohio, Cleveland 
845389769

30.03.2025

What You’ll Do:

  • Learn specialized industry-specific software and apply this knowledge to support MIM customers
  • Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
  • Facilitate training sessions for team members, along with cross-functional teams
  • Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
  • Ensure customer satisfaction for every step of the customer’s support journey
  • Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
  • Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
  • Contribute to departmental operational improvement initiatives

What You’ll Need:

  • A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
  • 3 + years of clinical or medical experience
  • CNMT Certification preferred but not required
  • Strong written and verbal communication, organizational, and time management skills
  • Ability to actively listen and anticipate customer needs with an empathetic mindset
  • Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
  • Ability to work with a flexible schedule

What You’ll Get:

  • Hybrid work environment so you can work remotely as well as enjoy the office
  • Permissive time off
  • A 401(k) with up to a 4% match
  • Tuition reimbursement programs
  • Relaxed office setting where jeans are the norm
  • Free snacks and beverages at the office
  • 24-hour access to an in-office fitness center