Ultrasound Internal Sales Team Leader jobs at Ge Healthcare in United Kingdom

• To work closely with the Service Delivery Team and Logistics Partners to achieve continuous improvement in the delivery of the repairs service and value for money.
• To ensure efficient and effective responses are provided to all customer enquiries regarding repairs.
• Manage customer repair process from quotation, order management, collection and delivery process through to invoicing.
• Assist sales team in producing quotations and daily activities such as follow-up, cross-selling and up-selling campaigns.
• Develop tools and analytics around sales data and customers.
• Establish strong relationships & work closely with GE staff to ensure ongoing customer intimacy & sales opportunities are maximized.
• Help drive revenue growth across the ultrasound service portfolio.

• Currently studying towards a Business-related degree – penultimate/final year.
• Keen interest in the Commercial Operations/Sales field.
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Proficient in Microsoft Office particularly Excel.

• Quick learner and eager to learn, inspired and curious.
• Strong organisational skills.
• Can-do attitude.
• Reliable and dependable.
• Team player.

If you have a keen interest in Sales, we would like to hear from you.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Manage day to day team and their daily jobs.
• Maintenance and repair GE Healthcare Patient Care Solution and Ultrasound Products down to component level.
• Install, configure and test desktop and server hardware, peripherals, operating system and application software and software upgrades.
• Communicating with internal and external Customers.
• Management of own inventory.
• Fault Diagnostics of equipment, preparation of quotations and complete parts orders as necessary.
• Follow up and Traceability of repair and intervention files, use Service management system.
• Follow and apply to EHS rules and procedures existing within GEHC. Is involved in EHS activities and programs of the site (trainings, accident reports, etc) according to the EHS policies within GE.
• Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented processes. Promptly escalate any quality or integrity issue.
• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations. Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up. Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.

• Graduate degree or HNC in electronic engineering / technical field or equivalent.
• Deep knowledge and expertise in electronics, pneumatics and IT.
• Excellent analytical skills.
• IT skills essential.
• Strong organizational skills.
• Strong problem analysis / solving skills.
• Strong interpersonal / customer skills.
• Team leader experience.
• Fluency in English.

Rewards & benefits of working at GE Healthcare include:

• Competitive salary – representative of our global strength & scale.
• Limitless career opportunities – within a culture that prioritises personal development & growth.
• Technology, systems & software – to enable you to perform your role effectively.
• A comprehensive and flexible benefits package.

• Drive Inside Sales operational processes & mechanisms and their implementation.

• Support strategic imperatives (Growth, Simplification & Quality).

• Manage and develop team of Inside Sales Specialists.

• Develop strong customer relationships.

• Manage contract renewal process from quotation, customer communication, progress tracking through to order placement.

• Lead quarter-end orders closing with Finance and Local Teams

• Drive communication and reporting channels between Inside Sales and Field Sales.

• Support tender processes for Ultrasound service sales .

• Drive cross functional behaviour and partnerships with equipment sales teams.

• Drive contract winback, growth in conjunction with Field Sales

• Presents and sells Service Contracts through remote contact

• Prospects, qualifies, quotes and closes new business through remote contact for their region.

• Delivers service revenues objectives

• Supports Service Account Leaders and Product Service Sales Specialists on maximizing services sales opportunities

• Addition tasks

• NHHSC-GE management

• Some experience in Internal Sales/Service Sales

• Strong knowledge of Ultrasound and or Healthcare Services industry

• Commercial acumen

• Ability to build strong customer relationships.

• Able to deliver a high level of customer service and support.

• Good presentation skills

• Basic knowledge of project management fundamentals

• Excellent written and verbal communication skills

• Strong PC/ Excel skills

• Leadership

• Initiative and self-confidence

• Team player

• Coaching/mentoring

• Business acumen

• Commercial acumen

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key responsibilities

• Responsible for the generation, planning and overall execution of the Global QMS Excellence strategy

• Responsible for the generation, planning and overall execution of new standardised processes starting Root Cause Analysis tools and “how to conduct an investigation”.

• Develop the strategy and execute the roll out of the Human Error identification & prevention / HOP processes and training / education.

• Define a new strategy to improve the update and adoption of Global Procedures with the removal of Local procedures which have the potential to drift from the global standard.

• Define the standard of Technical writing of investigations and develop training approach to improve this across PDx.

• Develop a program to facilitate a “Right First Time” approach – check lists, standardised approach, key thing to consider etc. to improve the current metrics.

• Develop a new set of metrics to manage and monitor QMS records with the support of the Global Data Analyst and roll out to all departments. This should include but is not limited to Right First Time / Reject rates for records, Closed on time vs. Closed late, Number opened vs. closed in a period to assess loading and resource requirements, level loading of resources etc.

• Lead the knowledge increase of the QMS systems to non GxP personnel and provide coaching to all Leads across the PDx supporting functions.

• Develop continuous improvement processes to ensure that the overall QMS remains current and is aligned to the regulations

• Be available to support all regulatory and internal audits across PDx as the PDx Global QMS SME

• Liaise with all levels of the organization on QMS matters including QMRs.

• Holistically review the QMS and provide feedback of key updates and continuous improvement opportunities

• Keep up to date with latest guidelines from MHRA, FDA, EMEA and other Regulatory bodies

• Previous QMS experience required and in-depth knowledge of cGMP requirements.

• Demonstrated experience with applying Quality tools and knowledge of regulations and guidelines.

• Experience interfacing with global regulatory agencies.

• Ability to comprehend and communicate key regulatory requirements and expectations

• Experience of collaboration, negotiation & conflict resolution skills

• Proven leadership skills (experience successfully managing people/projects/issues)

• Change agent with energy, passion & enthusiasm to drive change

• Demonstrated effective interpersonal, teamwork & networking skills

• Demonstrated ability to lead teams across poles, cultures, sites

• Ability to detect trends, shifts in requirements and align internal organisation priorities and actions accordingly

• Ability to influence. Determine a position and argue it effectively within the business context

• Bachelor's degree and extensive experience within the pharmaceutical industry

• Strong communication skills

• Strong project management and prioritization skills, ability to effectively manage multiple tasks and priorities

• Superior ability to lead change with global, cross-functional teams

• Proven ability to drive operational excellence

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.