Global Clinical Product Leader – Mammography jobs at Ge Healthcare in Remote, Remote

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Roles and Responsibilities

• Drive sales of service contracts, spare parts, options and upgrades for GE HealthCare products within Imaging modality.

• Operate independently within the assigned territory to identify new commercial opportunities and nurture long-term customer relationships.

• Develop deep expertise in the local market, including customer groups, competitive dynamics, and product offerings across regions: Mazowieckie, Podlaskie, Lubelskie, Warmińsko-Mazurskie.

• Understand and leverage key business drivers to deliver measurable impact and exceed targets.

• Collaborate cross-functionally with Field Service Engineers, Service Center, Logistics, and Equipment Sales teams to provide integrated customer solutions.

Required Qualifications

• Proven track record in service sales for medical equipment or related healthcare technology

• Residence within assigned territory

• Willingness and ability to travel as required

• Valid driver's license

Desired Characteristics

• High integrity and a compliant approach to doing business

• Strong self-awareness and ability to work independently without day-to-day supervision

• Ability to build and sustain effective commercial relationships

• Strong problem-solving skills and a solution-oriented approach

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Essential Responsibilities:

• Coordinate, schedule and deliver objective based system / feature MR training and education support forcustomersover an extended period while demonstrating full range of product features, capabilities and benefits.
• Collaborate with commercial team in assigned market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction
• Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements from pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GEHC team with respect to improving the customer experience and GEHC’s account standing.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist.

Qualifications/Requirements:

• Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience with GEHC MR systems.
• ARRT or equivalent specific MRI modality certification.
• Comfortable in a clinical/patient environment.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps).
• Ability to learn specialized industry specific software and provide digital education and trainingsolutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals
• Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car.

Desired Qualifications:

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment.
• Ability to strategize with decision makers on workflow enhancements and improvements.
• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers.
• Strong communication and clear-thinking skills, ability to synthesize complex issues into simple messages.
• Willingness to be flexible / adapt to changing personnel and work environments.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the Maternal Infant care modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers

• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions

• Drive realization of revenue thru execution of on-site or remote clinical education delivery

• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training

• Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.

• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.

• National travel required up to 85%.

Required Qualifications

• 3 - 4 years of direct patient care in the NICU setting.

• Bachelor's degree from an accredited university or college with a minimum of 5 years of experience as an RN.

• Must live in the region assigned

• Hold an active registered nursing license with experience in NICU.

• Ability/Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps).

• Ability to learn specialized industry specific software and provide digital education and training solutions.

Desired Characteristics

• Previous experience with conducting education to adult learners

• Team player with collaborative, positive attitude and able to adapt to change quickly.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Key responsibilities/essential functions include:

• The scope of automation will cover both Fixed and Collaborative automation including all supporting automation technologies.
• Work with the MR Magnet site to define/develop/design automation concepts, work with key vendors/integrators to deliver cutting edge solutions, perform proof of concepts, and work with the local teams to deploy automation into production.
• Will work to identify high ROI applications, conducting feasibility studies, and DOE’s (design of experiments) to develop concepts and reduce risk in automation.
• Lead, manage, and develop key automation solutions for NPI, product transfer programs, and critical mfg. productivity projects.
• Support Industry 4.0 initiatives for machine connectivity and our digital transformation driving data driven decisions and efficient mfg. operations.
• Support the effort to create standard automation Equipment/User Requirement Specifications to further drive component standardization, data standards for brilliant factories, and standard safety risk assessments.
• Work extensively to leverage and project manage outside vendors/integrators to deliver automation solutions to our various manufacturing plants.
• Research’s, studies, and proposes use of new technologies, processes, and industry trends, helping GEHC stay current with new automation innovations.
• Create training materials, provide technical training on automation process technologies, and take part in training deployment strategies across the business.
• Applying creative solutions and ideas, driving productivity and quality in the manufacturing of our products utilizing key automation technologies like collaborative robots, AI, AIV’s, and traditional automation techniques.
• Be a part of our New Product Introduction process (NPI’s) to influence designs to incorporate design for automation standards so low-cost solutions are part of initial production release.
• The scope of Automation Processes includes Electronics Assembly Automation, Collaborative Robots (Universal Robots, Omron, Fanuc, ABB...), Fixed automation, digital torque, Visual 2 & 3D Inspection, OEE, digital dash boards, Autonomous Intelligent Vehicles (AIV’s), Data Collection, AI, general automation technologies, integration of PLC’s, HMI’s, Motion, and supporting our Brilliant Factory initiatives by connecting the physical process to digital information.
• Responsible for design and construction of test/process automation, instrumentation systems and development of test/process automation/AI-data science software.
• Leads to define DFT and wing to wing test/process automation/data collection-analysis-decision making strategy for production testing process.

Required Qualifications:

• Bachelor’s Degree in Electrical/Automation, Mechanical, Manufacturing Engineering or related technical degree.
• 10+ years’ experience in using, applying, and deploying various automation technologies from concept phase thru final implementation into production.
• Proven track record in leading large-scale modernization and automation projects.
• Expertise in PLCs (Rockwell, Siemens), SCADA, MES, ERP, and cloud technologies (AWS, Azure, GCP).
• Strong understanding of OT/IT integration, cybersecurity, and data analytics.
• Project management skills with internal/external integrators with demonstrated experience owning processes / growing capability in yield, quality, and capacity.
• Demonstrated program or project management skills of internal/external integrators.
• Demonstrated electro-mechanical design skills.
• Experience developing technical documents - ability to write / perform FMEA’s, Equipment Risk Assessments, ERS’s (Equipment Requirements Specifications), Validation Plans.
• Demonstrated experience with tester/automation development and equipment specification setting.
• Demonstrated depth of LabVIEW or C++ or Python programming skill
• Experience with controls automation design and safety standards; AutoCAD Electrical or equivalent, NFPA 79, RIA15.06, and other relevant industry standards.
• Willing to travel domestic and internationally up to 25% of the time.

Desirable Skills:

• Masters/PHD (or equivalent) in technical concentration/field.
• 12+ years’ experience in the design, build, programming, and deployment of automation
• Mechanical design experience in automation equipment such as AutoCAD or Solidworks.
• Demonstrated troubleshooting, analytical and planning skills.
• Domain expertise in the automation and controls technologies field.
• Ability to work independently across our diverse business and manufacturing lines.
• Demonstrate strong communication skills (written and verbal) to all levels of the organization.
• Ability to identify and implement Best Practices.
• Demonstrated experience owning production processes / growing capability in yield, quality, and capacity.
• Experienced in robotic system designing.
• Experienced in data-based process optimization.
• Experienced in development with Unix/Linux system.
• Experienced in development with data science, image processing, machine learning.
• Experienced in development with NI PXI test platform.
• Experienced in development with Ethernet, CAN bus, Modbus,DDS protocol
• Demonstrated basic Electronic, DFT and Automation solution design skills
• Substantial industrial experience in Mechanical or Manufacturing Engineering.
• Six-sigma DMAIC & DFSS certified.
• ISA Certified Automation Professional (CAP)
• PMP (Project Management Professional)
• Experiences in Process Intensive manufacturing.
• Solid working knowledge of GEHC QMS procedures for GMP.
• Experienced developing tools and templates.
• Experience working with global teams.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment
• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue thru execution of on-site or remote clinical education delivery Produce comprehensive, consistent and timely completion of documentation requirements pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Work integrally with associated teams to create, manage, coordinate and deliver training to internal and external partners and customers.
• Broadening knowledge of own clinical and technical skill set to execute solid training strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how to work on virtual team integrating with other teams and contributes to the GE Healthcare.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good clinical and technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. This is a customer facing role. Must have good communication skills with strong customer relationships and serves as the professional PET Clinical Application Specialist to customer by explaining clinical and complex technical information to clinical staff, Radiologists, physicians, physicists and facility managers and leadership.

Required Qualifications

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience

• ARRT or equivalent specific NM or PET modality certification.
• Comfortable in a clinical/patient environment.
• Required to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps)
• Ability to learn specialized industry specific software and provide digital education and trainingsolutions
• Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for mumps, measles and rubella(MMR) and hepatitis and drug testing /screening.
• This role requires basic experience in the Services & Services Learning Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 10+ years clinical experience

• 5+ years experience with GE NM and PET modality.
• Strong verbal communication. Able to communicate complex clinical content in an easy to understand manner.
• Strong and effective teaching and presentation skills
• Strong organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities. Possess stress tolerance.
• Ability to support and contribute to strategy and innovation. Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience.
• Self-confident, service oriented, conscientious, assertive, persistent,achievement-oriented,flexible and a team player.
• Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.