Applikationsspezialist W/m/d Ultraschall Österreich jobs at Ge Healthcare in Remote, Remote

The Ultrasound Applications Specialist is responsible for providing formal technical and clinical support during the sales process primarily within SA & WA supporting the Cardiac Ultrasound segment. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our VIVID ultrasound platforms.Job Description

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• Facilitate team communication and the sharing of best practices
• Provide clinical, technical and professional guidance as necessary to improve the customer experience
• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
• Responsibilities also include ongoing post-sale customer support​

Required Qualifications

• Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
• Demonstrated clinical scanning proficiencies on current products/platforms
• At least one of the following core experiences:
  • Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skills or;
  • at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel within your specified geographic region as well as to nationwide sales meetings and tradeshows
• Ability to communicate effectively

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
  Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics

• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Willingness to be flexible/adapt to changing work environments
• Thrive in a fast-paced, dynamic business environment.
• Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront

Customer facing staff responsible for winning business Impacts the team's ability to achieve service, quality and timeliness of objectives. Subject to Commercial policy objectives. Has independence in achieving commercial objectives within operating budgets and operating guidelines. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgment are required to achieve outcomes required.

角色与职责

• 负责管理 GE HealthCare 与一些客户成功建立的长期合作关系，以实现客户和 GE HealthCare 制定的目标。推动订单和销售增长；规定和实施 1-3 年计划；制定和执行 GE HealthCare Healthcare 跨横向产品组合、服务和解决方案的销售战略；领导和确保大规模、战略性的跨 P&L 客户采购；以及领导客户服务团队。
• 需要跨产品线、市场、销售流程或客户群的专业知识。需要强大的商业意识，并有望影响其广泛销售领域的战略发展，包括对资源的控制。
• 阐释简单的内部和外部业务挑战，并建议最佳实践以改进产品、流程或服务。随时了解可能影响工作的行业趋势。
• 使用高水平的判断力来做出决策并处理项目、产品线、市场、销售流程、活动或客户中的复杂任务或问题。有能力评估所提供信息的质量并向利益相关者或客户提出相关问题。能够为设置参数之外的问题提供新的解决方案，并能够构建和提供建议。使用多种内部资源和一些自身功能之外的外部资源来帮助做出决定。
• 可能领导具有最少资源需求、风险和/或复杂性的职能团队或项目。交流困难的概念，并可能影响其他人在特定主题上的选择。可能会指导他人考虑不同的观点。

基本资格

所需特性

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Our Imaging products empower healthcare professionals to better see inside the body, which helps improve the diagnosis, monitoring and treatment of disease.

Your responsibilities

As a Customer Success Manager, you'll own and manage strategic relationships at the C-Suite level across GE Healthcare Digital, ensuring customer success and satisfaction. You will serve as a strategic and trusted advisor and the primary point of contact for the accounts you lead.
Responsibilities

• You own Healthcare Digital install base and SSA renewals for a selected number of accounts.

• You have knowledge about what customers are entitled to in existing contracts - partnering with Inside Sales and Customer Care to ensure customer satisfaction and contract profitability.

• Follow customers’ digital and transformational strategies and desired outcomes. Additionally, you understand customers’ current state, infrastructure, applications, digital solutions, and issues in order to ensure customer success.

• You are the primary Point of Contact for customers beyond established Service and Support paths and processes partnering with the Service Desk Leader. You orchestrate the service reviews with the customer based on inputs from the Service Desk Leader.

• Collaborate with customers and GEHC resources to establish a 3-year Strategic Account and Success Plan as well as develop strategies with GEHC teams, gain buy in, design and implement customer success plans to drive and help customers realize value from our products and ensure retention.

• Engage and facilitate GE teams necessary to foster positive GE Healthcare customer relationship.

• Identify and influence commercial opportunities including upsell and cross-sells and refer to appropriate GEHC Account Managers – you will own the opportunities until the stage of creating an offer

• Ensure collaboration and alignment with HC Digital and HC Systems Solutions teams: drive knowledge increase, market understanding, and cross business narratives.

• Maintain current knowledge of customers’ environments and industry, technology trends to be able to share GEHC points of view and influence customer success

Qualifications and requirements

• Fluency in German and English - another EU language such is a plus

• Minimum educational background: Bachelor’s degree or comparable higher education in IT, Healthcare, MedTech, Medicine, Business, Management, Economics, or related fields

• Practical experience in Business, Project Management or Sales/Marketing

• Proven key account management and project planning skills

• Outstanding influencing, interpersonal and networking skills to drive collaborative culture at all levels and proven track record on relationship building skills

• High level presentation skills in front of any audience, including C-Suite representatives

• Ability to present ideas to customers in a way that produces understanding and impact

The role is remote-based and can be based anywhere in Germany.

Financial Performance & Sales Management

• Accountable to achieve the quarterly and yearly Operating Plan targets (Orders, Sales, Contribution Margin, and Cash, where applicable) for DACH
• Accountable for timely and accurate forecasting of Orders and S&I and responsible for driving optimal Imaging Operating Mechanisms (IOMs) to monitor and track progress of opportunities and deliver on Order commitment
• Ensure that all PSS utilize the required sales tool (CRM) to create pipeline visibility and assist accurate forecasting (SFDC rigor)
• Provide input to and contribute to the formulation of the yearly business planning cycles for the Surgery Business within DACH (e.g., Marketing plan, BPR session). Responsible for setting appropriate OP targets for PSS/PCS

Customers, Market & Product Expertise

• Continuously develop deep clinical and technical knowledge of products, including awareness of current and future trends in Surgery healthcare technology and healthcare funding mechanisms
• Understand and analyze market dynamics and competition to set business strategies and develop opportunities (i.e., protect IB); provide ongoing feedback to management (Region marketing)
• Drive product’s configuration quality at the point of offer and order entry to ensure accuracy, configuration integrity, and that all requirements are tied to documented customer inputs
• Lead, educate, and drive product positioning & strategy (value proposition and key messages) of Interventional & Surgery product/solution/service through adequate product training sessions to sales teams (PSS & AM)
• Coach and assist the PSS/PCS with the differentiation of product offerings during the various stages of the sales process; ensure that all PSS/PCS have clear opportunity management activity and call plans to ensure efficient coverage of decision-makers and influencers
• Maintain professional relations with KOLs and customers in Academia, and nurture relationships with professional society stakeholders, to ensure understanding of needs and positioning new products (NPIs) in these key customer groups

Team Coaching

• Drive a culture of Simplification, Fastwork, and Digital adoption among the team members, encouraging and facilitating collaboration across horizontal teams (Service, ITO, OTR, Finance, Design team, etc.)
• Drive employee engagement activities to ensure retention, recognizing success, sharing best practices, providing exposure to senior leaders within the Region and Headquarters
• Drive performance management within the team, providing a regular mechanism of feedback through the PPG tool
• Regularly provide updates to your team on company, region product strategies, and customer insights
• Act as a role model for a collaborative mindset across functions, facilitate effective communication & trustful collaboration within the Zone/Product matrix organization

Qualifications/Requirements

• Bachelor or Master Degree (preferred)
• Solid experience in the healthcare industry with a proven track record in Sales functions
• Experienced in people management with strong leadership skills as well as sales coaching & team building skills
• Strong business acumen and data interpretation skills; advanced negotiation and financial skills
• Strong in strategic planning and execution with very good influencing skills
• High-level presentation and interpersonal skills with the ability and passion to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships
• Ability to energize, develop, and build rapport, collaboration, and influence at all levels within an organization
• Inspirational leader with optimism, highly approachable and humble
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude
• Excellent oral and written communication skills in English and German
• Excellent time management skills with the ability to manage multiple details and deadlines

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

As a sales specialist for diagnostic ultrasound in General Imaging (GI) & Point of Care (PoC) for the french speaking part of Switzerland, you will be the main contact person for our customers (radiologists / rheumatologists / pediatrics / anaesthesists /emergency department etc.)

Job Description

In this exciting role, you will expand existing customer relationships and find new sales opportunities for our market-leading products for GI and PoC. You will work from your flexible home office and use a company car for your regular trips, which you can of course also use privately. In addition to your sales activities, you will also build and continuously develop customer relationships with opinion leaders and decision-makers. You work closely in a team with application specialists.

Roles and Responsibilities

• Increase orders, sales, margin, and share through world-class clinical consulting, strong customer relationships
• Acquisition of new customers in the area to be supported
• Sale of ultrasound systems, lead generation, lead tracking and demonstrations
• Preparation of the annual account plan, in line with regional strategy and execution at area/market level
• Full Budget responsibility for the allocated region
• Systematic analysis of sales, customer satisfaction, market, competition and trends
• Develops strong customer relationships and serves as the interface between customer and GEHC
• Explains technical information to your main stakeholders

Required Qualifications and Characteristics

• You bring a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
• You bring sales experience in the medical/clinical sector, preferably in the field of diagnostic ultrasound
• You have gained a good experience with CRM systems (Salesforce desirable but not mandatory)
• You are willing to travel extensively within your specified geographic region as well as to national sales meetings and tradeshows
• You speak French & English fluently
• You have strong oral and written communication skills

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).This is a remote role where you will work out of your home office as well as travel on average 2-3 days per week to customer sites in the assigned region. The successful candidate will need to be able to work/travel in the West VA market.
Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• A job at this level requires a people leader with ability to hire and develop talent.

• Includes direct people management responsibility including staffing and performance development

• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles

• Uses technical experience and analytical thinking

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions

• Acts as a resource for colleagues with less experience

• May lead small projects with low risks and resource requirements

• Explains information; developing skills to bring team members to consensus around topics within field

• Conveys performance expectations and may handle sensitive issues

Required Qualifications

• Bachelor's degree from an accredited university or college and a minimum 3 years of experience leading a team within a technical field; OR Associates degree and a minimum 4 years of experience leading a team within a technical field; OR a high school diploma/GED with a minimum 6 years of experience leading a team within a technical field

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection

• Ability to travel within assigned region approximately 2-3 days per week or as business dictates

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Characteristics

• Previous experience servicing imaging and/or clinical equipment strongly preferred.

• Strong personal skills and ability to build strong relationships

• Strong oral and written communication skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market, and execute programs

• Established project management skills

• Profit & Loss experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.