Project Manager - Construction & Turn-key jobs at Ge Healthcare in Australia, Sydney

Responsibilities

• Contribute to achieving Operating Plan targets for service revenue, profit margin, and equipment sales.
• Ensure pricing compliance to maximise profitability and maintain commercial discipline.
• Accurately forecast orders and sales through effective opportunity management in GE HealthCare’s CRM tools.
• Support tender submissions by preparing service offering content and pricing in collaboration with commercial and legal teams.
• Develop strategic business plans for assigned accounts and territory, including opportunity development, competitive positioning, and performance targets.
• Build and maintain strong customer relationships, collaborating with equipment sales teams to strengthen account engagement.
• Monitor and communicate market trends and competitor activity, and lead the development of counter-strategies.
• Own and resolve service contract-related customer queries in coordination with internal teams.
• Prepare for customer meetings and performance reviews, including data reporting and presentations.
• Stay current with product, customer, and market knowledge through ongoing training.
• Collaborate with product teams to ensure customer satisfaction and commercial success.
• Understand customer challenges and develop innovative, tailored service solutions.
• Manage the service contract opportunity funnel to maximise win rates.
• Lead the contractual process, including negotiation and coordination with legal and commercial stakeholders to minimise risk.
• Identify and develop new opportunities, working with sales leaders to grow the upgrade pipeline.
• Maintain accurate opportunity records and ensure order and configuration quality at entry.
• Estimate delivery timelines based on production schedules to meet customer expectations and enhance satisfaction.

Quality Specific Goals

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE HealthCare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications/ Requirements

• Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
• Strong business acumen and domain expertise in GE HealthCare products and market dynamics in ANZ
• Ability to develop and execute priorities aligned with strategy
• Strong presentation skills and understanding of selling skills and CRM utilisation to drive revenue
• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels
• Experience in operating in a cross-functional matrix team, both at a local and regional level
• Experience as a change agent and process-oriented individual

Desired Characteristics

• Exceptional communication and interpersonal skills.
• Ability to navigate and influence within a complex organizational structure.
• Proactive and innovative approach to problem-solving.
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organisation

• Achieve sales and orders volumes at the target prices in assigned accounts/territory

• Build relationships, develop a business strategy, and maximize business opportunities for all Radiology products & services within your accounts

• Represent GE HealthCare Radiology and act as a primary customer point of contact in the allocated accounts

• Provide on-going feedback to Product teams, Service, and Marketing

• Leverage cross-functional teams to achieve results through effective project proposals, negotiations, and contracts

• Grow GE HealthCare’s share of customer investments in capital and operational expenditures

• Develop & maintain a high level of customer satisfaction through consistent, high-quality interactions with customer management

• Build long term strategic alliance with the portfolio of corporate accounts to continue to add value, and promote Service offerings to identify and escalate commercial service needs to drive customer NPS

• In cooperation with Product and Marketing teams, drive Radiology marketing events in assigned territory & customer base

• Be aware of segmentation and apply relevant product benefits to each client’s segment

• Leverage Product Modality Specialists, Service Operations and other Company resources to provide the necessary technical, clinical and business content to create a competitivedifferentiation

• Coordinate the GEHC team on assigned accounts in order to deliver solutions that meet or exceed customer expectations

• Follow all applicable GEHC policies, procedures and operating mechanisms. Proactively participate in company initiatives depending on organizational needs and as proposed by leadership

• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies.

Financial Performance

• Is accountable to achieveProduct/Solutions/Serviceorders and sales OP target for assigned accounts and or territory

• Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities

• Forecast orders and sales within the applicable sales funnel tools (Sales Force) and reports for theirproducts/solutions/servicesin their assigned territory/accounts

Territory Planning, Coverage & Account Management

• Create business plans for assigned accounts including, but not limited to opportunity development, competitive strategies and targets

• Build strong business relationships and formulate strategies with the Product & Service teams to continuously strengthen relationships within the assigned accounts. Identify & drive response to corporate account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools

• Continuously develop and improve a network of key opinion leaders within the assigned accounts

• Track and communicate market & customer trends to/from the field including competitor data and develop and lead effective counterstrategies.

Product Market & Expertise

• Maintain current, detailed knowledge of GEHC products / services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers

• Maintain up to date market and competitor knowledge related to theirproduct/solutions/services

• Collaborate effectively with product teams to match solutions to market trends

• Continuously update understanding of the customers changing clinical and/or operational issues and challenges

• Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GEHC

• Effectively leverage GEHC Product & Service teams as well as approved product marketing and product promotional material to actively support the customer throughout their decision-making process resulting in a successful outcome for GEHC

• Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

• Hunt for, identify and create new commercial opportunities within assigned territory. Work with sales leaders, product & service teams (where applicable) to continuously increase commercial deal pipeline

• Drive and own relevant tender processes, including management of multifunctional stake holders’ involvement, including (but not limited to) Product, Service, Applications, to meet tender submission deadlines driving GEHC orders, sales and margin targets as well as to maximize customer satisfaction assigned territory

• Create and maintain opportunities in Sales Force and complete up to date “SFDC Chatter” involving deal stake holders

• Ownership of order and configuration quality at the point of order entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs

• Management of estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

• Bachelor’s Degree or minimum 5 years of selling experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physics) or Life Sciences field

• Previous experience in the Healthcare Industry, ideally in an Account Management position

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach

• Ability to energize, develop and build rapport at all levels within an organization

• Strong capacity and drive to develop career

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Superior organizational skills

• Excellent negotiation & closing skills

• Strong presentation skills

• Ability to travel both domestically and international where required

• Valid motor vehicle license

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance or company ca

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Responsibilities

• Supports sales teams as the construction, turn-key and installation projects focal-point during site assessments and tender responses.
• Drives an outstanding customer experience and project efficiency through constant communication, site scoping & presence, vendor engagement and creative problem solving.
• Supports Ideas, Designs, Vendors, Site Availability and Access, including scope, budgets and scheduling from initial idea stages through final acceptance by the customer.
• Be a business partner acting as primary liaison between customer, property managers, design teams and installation contractors for turnkey construction projects, facilitating and coordinating activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals and customer expectations
• Creates and documents the Project’s Scope of Works and takes ownership of project changes as and when necessary, ensuring they are processed, formalised and approved within the agreed timeframes.
• Responsible for completion of turn-key project close-out reports identifying project lessons learned, project schedule/cost variances and causes, as well as improvement needs for future projects.
• Conducts Daily/Weekly/Monthly meetings with client personnel throughout design stages, construction, delivery, start-up, performance testing and final acceptance until full handover to customers.
• Develop and manage relationship with key local builders & 3rd party vendors.
• Ensures compliance and documentation of all applicable safety requirements.
• Analyses customer needs and operations to incorporates these into estimates for additional services/offerings/features of our comprehensive Turn-key Project Scope.
• Provides knowledge of drawings, specifications, scopes of work and scheduling, acting as customer support on construction/projects related inquiries/decisions.
• Facilitates designs procurement and construction drawings documents in collaboration with our design centre.
• Tracks, compiles and organizes data, driving business intelligence reports from Construction Projects perspective.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications and Experience

• Bachelor’s degree in Engineering, Construction Management Project Management Certification (e.g. PMP)
• Background in architecture or construction contracting.
• 5+ years’ project management experience delivering highly complex and technical projects
• Demonstrated experience working on large-scale project management in construction, healthcare IT or medical equipment, including developing and implementing project plans and activities, and reporting against key project milestones.
• Demonstrated time management skills with an ability to manage and work with pre-determined and often conflicting timelines.
• Ability to manage, work independently and prioritize multiple projects simultaneously and/or remotely to support ANZ’s achievement of scheduled completion dates and customer expectations.
• Sound technical expertise in Health and Safety and Compliance rules and specific sector/ market regulations relevant to construction projects portfolio.
• Demonstrated customer service experience working in a construction’s environment.
• Ability to thrive in fast paced & dynamic environment.
• Ability to communicate complex technical issues in a customer-friendly & solutions-oriented manner
• Ability to negotiate and communicate with a range of internal and external stakeholders and objectivity in decision making
• Valid motor vehicle license

Desired Characteristics

• Strong business acumen and domain expertise in imaging/radiology market dynamics and ANZ macro environment
• A calm, analytical and customer-oriented approach to problem-solving (ability to manage and resolve conflict, communicate issues, and propose solutions).
• Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees, customers and vendors at all levels.
• Formal coursework in project management.
• Working knowledge of Microsoft Windows and Office Applications
• Proficient in project management software such as MS Project and Salesforce MyProjects
• Proficient with design tools such as AutoCAD

• Overnight travel is to be expected and travel throughout ANZ may be necessary while making use of collaborative technologies.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favorite benefits!

Leadership

• Sets the vision and operational tactics to develop and build a leading Field Operations team, across the various product modalities.

• As an integral part of ANZ Services team, lead and participate in local, regional and global initiatives and projects over and above the role as needed or required to help drive culture, quality and velocity for our customers and front-line teams.

• Actively seek out market and customer drivers to ensure the business adapts quickly and capitalises on shifting trends in Service delivery.

• Coach, manage, mentor and influence individuals and team directly or indirectly, to drive overall accountability, ownership, and progress against goals.

• Ensure team has the right talent, operational structures, and ownership in place to lead, coach and develop Service field teams to deliver outstanding customer experience.

• Create operating mechanisms to ensure the right metrics are in place which reflect the health of the teams and ensure an operating rhythm is in place with the individual team members to review exceptions and address outliers in a timely manner.

• Collaborate with peers in the Service Organisation, Functional teams and Sales teams to drive and execute on key business priorities and drive a customer first approach to resolving issues.

• As part of the role, you will unlock the potential in your people and contribute to their ongoing improvement and growth.

Customer Support

• Utilise and drive financial, operational, and customer-centric metrics which demonstrate the health of the Field Operations delivery model in supporting our customers and financial commitments to the business.

• Develop and manage professional relations with key customers to deepen understanding of customer challenges and needs in order to provide solutions

• Work with Technical Operations Leader, Service Operations Specialist and functional teams to drive detailed investigations and actions for customer satisfaction opportunities and continually implement process changes to improve customer satisfaction.

• Work with supporting teams such as Service Support Operations Centre, Logistics, PMO, Applications, Sales, and Product Specialists to ensure processes are in place to manage successful and timely hand-offs between teams and customer experience is seamless and positive.

• Lead the collaboration with Sales team on customer communication, escalations, and opportunities for through life support activities of customers equipment.

• Supporting the commercial activities for key accounts by providing account-based feedback via the Field teams which assist GEHC to better meet the needs of customers.

• Support tender and request for quote submissions as required.

Operations Rigour

• Drive processes for timely escalations – Customer Satisfaction Opportunities (CSO), Quality PQM, Part returns, Dead On Arrival. Lead the region by ensuring representation from a technical and field standpoint for any global / regional calls related to quality / CSO’s.

• Lead adherence to field processes such as parts ordering and return, Service Request (SR) rigour, primary FE/site alignment, On Call and Overtime management, Tools and Test Equip compliance and calibration etc.

• Lead initiatives to improve overall speed and quality of response to customers.

• Lead processes to complete customer servicing in a timely manner adhering to the mandatory quality and compliance procedures.

• Work with Project Management Officer (PMO) on installations and ensure timely delivery of system to customers.

• Implement new tools and processes as required to drive efficiency and effectiveness.

• Participate in overall operating mechanisms and metrics with the view to drive operational rigour in the organisation, spanning all areas of the operation including but not limited to field efficiency, customer satisfaction, productivity, back-office efficiency, financials, and quality.

• Management Field Modification Instruction execution(FMI), expense approval, field inspections and escalate issues as required to the Management team.

• Be actively involved in change projects that impact the FE team and ensure seamless implementation of any changes for the FE team

• Continue to influence the increase in remote connectivity and field remote fix rate. Liaise /consult with the OLE team to ensure equipment connected to allow remote support.

• Liaise / consult with the Regional Support Engineer to ensure Field Teams have the right skill sets for the tasks at hand, ensure fast resolution of escalations

• Work with Service Operations Specialist, the Support Operation Centre, PM Planning team and others to ensure resources are allocated efficiently

• Maintain clean install-base data and liaise with Service commercial team to maintain sanitized contract data.

• Drive non-contract revenue in collaboration with the Service commercial team.

• Work with Service commercial team to grow contract revenue

• Share best practices with other Service Delivery Managers

Talent development, training and workforce planning

• Working with Training Co-Ordinator and Technical Operations team, develop a wholistic competency and training plan for the teams. Identify technical and non-technical training and/or competency gaps and put in place a training plan by modality/geography to improve field coverage.

• Work with Technical Operations, Regional Support Engineers, and the Field Service Operations teams to set up and operationalize service partners/ contractors as required.

• Conduct and lead regular talent reviews of team and ensure “ready now” candidates in all field, roles. Actively work with our HR partners to strengthen and develop the talent for teams

• Develop an approach in supporting the install base through resourcing the region effectively to drive profitability and efficiency.

• Develop and lead appropriate operating mechanisms to ensure performance of function is optimised and reported appropriately.

• Regularly provide updates, including regular communication to the business via various written, recorded, live presentations / updates to ensure visibility of the function across region.

• Coach and mentor field teams on process improvement, soft skills, iCommunicate and other related methodologies.

• Create regular opportunities to involve the team to share best practices on opportunity management and how to maximize total GEHC portfolio.

• Create a calendar of regular team meetings to ensure effective communication amongst team members and management.

• Regularly provide updates to team on organizational changes, commercial strategy and customer insights and business metric implementing training and education

Compliance

• Ensure team have appropriate regulatory licenses for the work being carried out.

• Ensure tools, test equipment, EHS protective gear are calibrated and safe to use

• Create and drive a culture of safety and compliance within the team. Including EHS training and inspections on time completion

• Implement programs like safety inspection, Take 2, defensive driving etc. to drive safety awareness to meet and exceed our employer obligations for our staff.

• Create and drive a culture of safety and compliance within the team by …

  • Completing all required safety inspections on time

  • Including a safety topic in team meetings

  • Encourage near miss reporting and follow up and correct any widespread deviations.

• Partner with Quality Assurance, Regulatory Affairs, Product, PMO and Service team to drive traction on the topics including but not limited to:

  • Install and Site Readiness checklists.

  • Radiation and Electrical licensing.

  • Electrical Safety compliance.

  • FMI process execution.

  • SR Quality.

  • Tools and Test Equip calibration and compliance.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.

• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

• Responsible for 100% compliance on teams EHS goals and metrics.

Healthcare Sector Australia - Vaccine for Preventable Diseases

• Australian States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.

• GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

• To ensure your risk is minimised, you may be required to provide evidence of immunity/vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.

• Bachelor’s degree or equivalent (advanced trade with 10yrs' + experience)

• Technical leadership, operational or management experience in an engineering/ IT or technical discipline

• Experienced in Field Service

• LEAN/Six Sigma green belt certification (or higher)

• Demonstrated experience leading multi-functional teams in a broad geographic area to achieve business goals

• Prior experience leading and coaching leaders.

• Demonstrated Lean / Six sigma experience within an operational context.

• Strong communication skills to synthesize complex issues and communicate into simple messages.

• Excellent problem solving and decision-making thinking skills, demonstrated with practical examples.

• Strong ability to influence and lead without authority in a matrix organization.

• Strong willingness to learn required software platforms (Spotfire, Salesforce, excel and others)

• Willingness and ability to travel within your specified geographic region.

• Strong understanding of value drivers, strategic alignment and financial acumen.

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.

• Exceptional skills as a change agent and process oriented individual.

• Team oriented with a customer satisfaction mindset

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!