Jobs at Ge Healthcare in Australia, Sydney

Responsibilities

• Contribute to achieving Operating Plan targets for service revenue, profit margin, and equipment sales.
• Ensure pricing compliance to maximise profitability and maintain commercial discipline.
• Accurately forecast orders and sales through effective opportunity management in GE HealthCare’s CRM tools.
• Support tender submissions by preparing service offering content and pricing in collaboration with commercial and legal teams.
• Develop strategic business plans for assigned accounts and territory, including opportunity development, competitive positioning, and performance targets.
• Build and maintain strong customer relationships, collaborating with equipment sales teams to strengthen account engagement.
• Monitor and communicate market trends and competitor activity, and lead the development of counter-strategies.
• Own and resolve service contract-related customer queries in coordination with internal teams.
• Prepare for customer meetings and performance reviews, including data reporting and presentations.
• Stay current with product, customer, and market knowledge through ongoing training.
• Collaborate with product teams to ensure customer satisfaction and commercial success.
• Understand customer challenges and develop innovative, tailored service solutions.
• Manage the service contract opportunity funnel to maximise win rates.
• Lead the contractual process, including negotiation and coordination with legal and commercial stakeholders to minimise risk.
• Identify and develop new opportunities, working with sales leaders to grow the upgrade pipeline.
• Maintain accurate opportunity records and ensure order and configuration quality at entry.
• Estimate delivery timelines based on production schedules to meet customer expectations and enhance satisfaction.

Quality Specific Goals

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE HealthCare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications/ Requirements

• Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
• Strong business acumen and domain expertise in GE HealthCare products and market dynamics in ANZ
• Ability to develop and execute priorities aligned with strategy
• Strong presentation skills and understanding of selling skills and CRM utilisation to drive revenue
• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels
• Experience in operating in a cross-functional matrix team, both at a local and regional level
• Experience as a change agent and process-oriented individual

Desired Characteristics

• Exceptional communication and interpersonal skills.
• Ability to navigate and influence within a complex organizational structure.
• Proactive and innovative approach to problem-solving.
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organisation

Essential Responsibilities (include but not limited to):

• Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
• Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
• Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
• Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
• Returns & Credits – Manage credits and returns efficiently and accurately.
• Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
• Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
• Professional Conduct – Act with professionalism, empathy, and integrity at all times.
• Adaptability – Be flexible and positive in an evolving environment.

Your Strengths Include:

• Proven experience in a similar commercial role.
• High proficiency in MS Office (speed and accuracy are key!).
• Excellent multitasking and communication skills.
• Ability to work under pressure and autonomously with minimal supervision.
• Dependable, reliable, responsible, and open to change.
• High integrity and dedication to customer satisfaction.

Highly Regarded Attributes:

• An empathetic approach to customer service.
• Previous experience with Oracle Order Management.
• Self-motivated with a proactive mindset.
• Strong rapport-building skills across all levels of the organization.
• Experience in triaging critical customer issues.
• Calm and analytical problem-solving approach.
• A positive team player contributing to a strong team culture.

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

• Facilitate team communication and the sharing of best practices

• Provide clinical, technical and professional guidance as necessary to improve the customer experience

• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives

• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting

• Demonstrated current basic clinical scanning proficiencies on current products/platforms

• At least one of the following core experiences: Minimum of 3 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at

• least 2 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios

• Proficiency in computer skills in Microsoft Office Suite products

• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows

• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record

• Ability to communicate effectively using local language.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Associate’s or Bachelor's degree preferred in related business or technical/clinical field

• Strong leadership skills (respected by peers and leadership for contributions to the business)

• Strong presentation skills (public speaking)

• Demonstrated ability to understand and present complex material in understandable terms

• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

• Team oriented with a customer satisfaction mindset

• Ability to multi-task effectively and manage multiple priorities at one time

• Willingness to be flexible/adapt to changing work environments

• Clinical experience in large hospital/university setting preferred

• Advanced certification/registries desired

• Three or more years of demonstrated clinical scanning skills.

• Experience on current GE products for which responsibilities cover

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Achieve sales and orders volumes at the target prices in assigned accounts/territory

• Build relationships, develop a business strategy, and maximize business opportunities for all Radiology products & services within your accounts

• Represent GE HealthCare Radiology and act as a primary customer point of contact in the allocated accounts

• Provide on-going feedback to Product teams, Service, and Marketing

• Leverage cross-functional teams to achieve results through effective project proposals, negotiations, and contracts

• Grow GE HealthCare’s share of customer investments in capital and operational expenditures

• Develop & maintain a high level of customer satisfaction through consistent, high-quality interactions with customer management

• Build long term strategic alliance with the portfolio of corporate accounts to continue to add value, and promote Service offerings to identify and escalate commercial service needs to drive customer NPS

• In cooperation with Product and Marketing teams, drive Radiology marketing events in assigned territory & customer base

• Be aware of segmentation and apply relevant product benefits to each client’s segment

• Leverage Product Modality Specialists, Service Operations and other Company resources to provide the necessary technical, clinical and business content to create a competitivedifferentiation

• Coordinate the GEHC team on assigned accounts in order to deliver solutions that meet or exceed customer expectations

• Follow all applicable GEHC policies, procedures and operating mechanisms. Proactively participate in company initiatives depending on organizational needs and as proposed by leadership

• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies.

Financial Performance

• Is accountable to achieveProduct/Solutions/Serviceorders and sales OP target for assigned accounts and or territory

• Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities

• Forecast orders and sales within the applicable sales funnel tools (Sales Force) and reports for theirproducts/solutions/servicesin their assigned territory/accounts

Territory Planning, Coverage & Account Management

• Create business plans for assigned accounts including, but not limited to opportunity development, competitive strategies and targets

• Build strong business relationships and formulate strategies with the Product & Service teams to continuously strengthen relationships within the assigned accounts. Identify & drive response to corporate account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools

• Continuously develop and improve a network of key opinion leaders within the assigned accounts

• Track and communicate market & customer trends to/from the field including competitor data and develop and lead effective counterstrategies.

Product Market & Expertise

• Maintain current, detailed knowledge of GEHC products / services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers

• Maintain up to date market and competitor knowledge related to theirproduct/solutions/services

• Collaborate effectively with product teams to match solutions to market trends

• Continuously update understanding of the customers changing clinical and/or operational issues and challenges

• Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GEHC

• Effectively leverage GEHC Product & Service teams as well as approved product marketing and product promotional material to actively support the customer throughout their decision-making process resulting in a successful outcome for GEHC

• Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

• Hunt for, identify and create new commercial opportunities within assigned territory. Work with sales leaders, product & service teams (where applicable) to continuously increase commercial deal pipeline

• Drive and own relevant tender processes, including management of multifunctional stake holders’ involvement, including (but not limited to) Product, Service, Applications, to meet tender submission deadlines driving GEHC orders, sales and margin targets as well as to maximize customer satisfaction assigned territory

• Create and maintain opportunities in Sales Force and complete up to date “SFDC Chatter” involving deal stake holders

• Ownership of order and configuration quality at the point of order entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs

• Management of estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

• Bachelor’s Degree or minimum 5 years of selling experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physics) or Life Sciences field

• Previous experience in the Healthcare Industry, ideally in an Account Management position

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach

• Ability to energize, develop and build rapport at all levels within an organization

• Strong capacity and drive to develop career

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Superior organizational skills

• Excellent negotiation & closing skills

• Strong presentation skills

• Ability to travel both domestically and international where required

• Valid motor vehicle license

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance or company ca

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Roles and Responsibilities

• Provides regulatory strategy and direction to the business regarding healthcare industry regulatory requirements for product launch, premarket submissions/registrations and post market compliance, working closely with healthcare regulatory bodies globally
• Utilizes in-depth knowledge of a discipline and analytical thinking to execute policy/strategy. Basic knowledge of related job disciplines.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Jobs at this level function with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
• Uses some judgment and has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions.

Required Qualifications

• This role requires advanced experience in the Quality & Regulatory Affairs. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Responsibilities

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

• Facilitate team communication and the sharing of best practices

• Provide clinical, technical and professional guidance as necessary to improve the customer experience

• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives

• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting

• Demonstrated current basic clinical scanning proficiencies on current products/platforms

• At least one of the following core experiences: Minimum of 3 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at

• least 2 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios

• Proficiency in computer skills in Microsoft Office Suite products

• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows

• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record

• Ability to communicate effectively using local language.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Associate’s or Bachelor's degree preferred in related business or technical/clinical field

• Strong leadership skills (respected by peers and leadership for contributions to the business)

• Strong presentation skills (public speaking)

• Demonstrated ability to understand and present complex material in understandable terms

• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

• Team oriented with a customer satisfaction mindset

• Ability to multi-task effectively and manage multiple priorities at one time

• Willingness to be flexible/adapt to changing work environments

• Clinical experience in large hospital/university setting preferred

• Advanced certification/registries desired

• Three or more years of demonstrated clinical scanning skills.

• Experience on current GE products for which responsibilities cover

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

Roles and Responsibilities

Duties Include (but not limited to):

Sales, Demonstration, and Installation

• Provide technical and clinical support during the sales process of CT.

• Provide application support to sales teams and assist in creation of selling tools • Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers, aligned to the problems uncovered in the discovery phase, anchoring GE technology to solve the customer problem/s • Develop, coordinate, and deliver product training to customers on software, application and/or equipment use

• Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

• Manage clinical handover and complete installations check off with the customer

• Provide a plan for follow-up and additional installation training, as needed

• Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

• Collate and contribute to the image library for tenders, demonstrations, and customer presentations

• Provide clinical, technical, and professional guidance as necessary to improve the customer experience

• Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives

• Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs

• Share product enhancement ideas with the local channels to inform the make centre via CSO process • Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix

• Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case

Training & Education

• Collect, analyse, and communicate appropriate customer training, and competitive information

• Provide a full education and training programme for customers, CA/dealers, and internal GE personnel

• Support trade shows and professional conferences by performing product demonstration and customer training

• Facilitate team communication and the sharing of best practices

• Report constructive feedback to wider team on new product introductions

• Work closely with modality/clinical/applications leader and Segment Lead to drive the business

• Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market

• Collaborate with the broader AKA applications leaders in developing regionalised education programs

• A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science • Demonstrated clinical scanning proficiency on current products/platforms • Minimum 3 years of relevant CT clinical/technical experience, previous experience on GE CT Platforms preferred but not essential • Willingness to travel extensively within your specified geographic region as well as to nationwide • A clear thinker with the ability to interpret and translate complex technical data and systems. • Possess strong analytical and problem solving skills. • Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture. • Ability to work in a team environment. • Proficiency in English • Proficiency in computer skills in Microsoft Office Suite products